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Business Profile

Class Action Settlement Administrator

CPT Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a continuation of complaint #******** concerning CPT Group's inability and unwillingness to distribute funds/proceeds as directed by the court. CPT responded to my previous complaint #******** on 1/12/23 stating that the check has been generated and mailed on 1/12/23. Considering that CPT Group is in ******, ** and I am in ******, **, one would expect a check mailed one week ago would have arrived by now (1/19/23). This is another example of CPT Group's incompetence or inability to state the truth, both of which are unacceptable.The BBB has stated this case is resolved which is not the case, please advise how the BBB can assist in holding CPT Group accountable for their false statements and have them truly resolve this issue. CPT Group's withholding of these funds for over 1 year while stating the check is in the mail is now for the third time since early December becoming the textbook definition of Theft!

    Business Response

    Date: 01/19/2023

    ******************,

    It is unclear why our continued attempts to mail you a replacement checks have been unsuccessful. To avoid further delay in relying on **** to deliver your check, we agreed to have you come to our office today and pick up your check in person. We thank you for your patience and now consider this matter resolved. 

    Sincerely,

    CPT Group, **** Management

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CPT Group is the settlement distributor for ******** vs ***** Fargo, unfortunately, they have not been able/willing to send me my court-ordered distribution. This check has been sent to the "incorrect address" multiple times although they clearly verified my current mailing address when speaking with them over the phone. Most recently ******* left me a voicemail on December 9, 2022, stating that the check has been reissued and will be mailed out in the next 2 to 3 business days, as of January 12, 2023 nothing has been received.When calling this morning (1/12/23) I spoke with another CPT Group Employee who stated that I needed to complete a form requesting the re-issued check they said was mailed in early December.The CPT employee could not explain the need for this new form to be completed and stated she needed to speak with a manager and would call me back while hanging up.Hours have passed with no callback and to date no check. The level of incompetence and outright lies on behalf of CPT is shocking and now bordering on theft when I have to spend hours on the phone hunting down money that is mine that CPT is holding hostage.

    Business Response

    Date: 01/13/2023

    Dear ******************,

    We apologize for the delay in receipt of your replacement check.

    We have mailed your replacement check on January 12, 2023 to the address confirmed with our team upon your last communication and expect you should receive it shortly.

    Sincerely,

    CPT Management

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding the **** et *************** Partners settlement (claim # EA3B8E1C). I have not yet received this settlement payment and asked the team to reissue my check back in start of Nov 2022. They never reissued my check and are no responsive to an follow-up emails . Proof is attached

    Business Response

    Date: 01/10/2023

    Hello ****************,

    We apologize for the delay in your receipt of your settlement payment. 

    We will send your replacement check out by mail this week.

    Sincerely,

    CPT Management

     

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received a class action settlement check and tried to deposit via mobile app so I checked the mobile deposit box, it failed and Ive now been to 4 check cashing places that will refuse to take it based on the mobile checking box being checked. I even payed to the order of my friend to cash at his credit Union and they refused

    Business Response

    Date: 12/30/2022

    Dear *************,

    We are sorry to hear you are having trouble cashing your settlement check.
    The information provided in your complaint did not include the case name under which your check was issued, therefore someone from our class member support team will be reaching out to gather that information and coordinate your replacement check.
    Sincerely,
    CPT Management

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding the **** v Cura (claim # 4D783293). I have not yet received this settlement payment and asked the team to reissue my check back in Oct 2022. They have still note reissued my check and have been waiting for 2 months without responding.

    Business Response

    Date: 12/23/2022

    Dear *****************************,
    We apologize for the delay in response to your request.
    Your settlement payment was initially issued through Zelle and failed.
    It has now been reissued to paper check and mailed to the address provided in your complaint.
    Please let us know if you have any further questions.
    Thank you,
    CPT Management

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding the **** v ************* settlement (claim # 4D783293). I have not yet received this settlement payment and asked the team to reissue my check back in Nov 2022. They never reissued my check and still waiting for response from their team after multiple follow-****

    Business Response

    Date: 12/23/2022

    Dear *****************************,

    This complaint appears to be a duplicate of a previous complaint #********.

    Your payment has been reissued therefore we consider this matter resolved.

    Thank you,

    CPT Management

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding my claim in Cel MD Cosmetics Class Action Settlement aka ******** v. ******** *** I never received my settlement check for this settlement so i contacted the class administrator in timely manner regarding the reissue . They asked me to fill out a reissue form in aug 2022 so the check can be reissued to updated address . I prompted responded to them within 24 hours They told me they would reissue the check in 6-8 weeks but never did. Every communication after that they have been non responsive to my email . I have also sent an email to class counsel regarding the matter

    Business Response

    Date: 12/23/2022

    Dear **************,
    We apologize for the delay in receiving your replacement check.
    It has been reissued and mailed to the address provided in your complaint.
    Please let us know if you have any further questions.
    Thank you,
    CPT Management

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was apart of the tik tok class action lawsuit I got a check in the mail from cpt on 11/5 I went to several different places that refused to cash the check. I just want my money.

    Business Response

    Date: 11/07/2022

    Dear **************,

    Our support team will reply to you through the dedicated case email that is listed on your check stub to address your issue with cashing the check.

    Sincerely,

    CPT Management

     

CPT Group Inc is NOT a BBB Accredited Business.

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