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Business Profile

Class Action Settlement Administrator

CPT Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed the form to you guys as well as mailed it. It should be re issued and none of this would have happened if it was done correctly. I had to miss work to drive 35 minutes to find a notary as well as pay for that out of pocket. Which I shouldnt have since this was a fault of cpt group and not of my own. 

    Business Response

    Date: 02/05/2024

    Dear Ms. **************** apologize for the inconvenience caused with respect to your settlement check. As a courtesy, we will reissue your payment as soon as your affidavit paper work is received (instead of the normal process of waiting for the bank to review and refund the account).

    Please let us know if there any further questions.

    Sincerely,

    CPT Management

    Business Response

    Date: 02/06/2024

    We apologize for the additional inconvenience. If you let us know the notary cost, we can reimburse it along with the check.

    Sincerely,

    CPT Management

    Customer Answer

    Date: 02/16/2024

    I have mailed all required documents. Come to find out you never received my notary. Missed work so lost wages of 250 dollars plus 25 for the notary. Just spoke to ***** and been waiting for management to call back. This is a complete error on CPT group and I took all required steps and losing wages and time and money to rectify YOUR ERROR! I called on Feb 9th and was told a check was issued and mailed out. Then told today that it is still in house. If needing to file with an attorney for these practices I will.  I shouldnt lose money to get the money owed to me that you guys made several mistakes on!! 

  • Initial Complaint

    Date:09/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

    Business Response

    Date: 09/15/2023

    Dear ****************,

    We apologize for the delay and frustration you've experienced in your getting your settlement payment. We checked our bank records and do not see any indication of the item being returned and it still showed as outstanding in the bank's system. However due to your complaint and out of an abundance of caution, we issued a stop payment today and have reissued it again. It will be mailed today to the address you provided.

    Sincerely,

    CPT Management

     

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Class Action : OregonClassActionSettlement.com Name : ********************* Claim ID : ******** the class admin was asked to reissue my check because moved but they have still not send any check to my updated address : ****************************************************************** Requesting check reissue through this complaint

    Business Response

    Date: 08/09/2023

    Dear *********************,

    We will send you a replacement check pursuant to your request.

    Sincerely,

    CPT Management

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a part of a class action lawsuit for ********* v ***** Corporation and I never ended up receiving my check in ***** I called and was told to wait 30 days to call back again to have them reissue my check. I waited the amount of time and called back to be told my check will arrive in 6 weeks. I then waited 6 weeks and called for an update and was told they dont have a time frame for when I will get it now. After looking at the several other complaints about the same issue I am now very concerned I will never see that check. No one I call is any help and they never follow up with any updates they promise. They do not want to send me my money and have made me jump through hoops all for nothing.

    Business Response

    Date: 08/09/2023

    Dear ****************,

    We apologize for the delay in receiving your settlement payment. According to our records, your settlement check was cashed on August 7, 2023.

    If you have any further questions or issues regarding this matter please call us on our toll free number for this matter **************.

    Sincerely,

    CPT Management

     

     

     

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company owes me a replacement settlement check. I have been attempting to get this check since November of 2022. Initially it took a few emails to get them to respond and assist me with replacing the check. The check was sent a a former address and bu the time I received it, it had expired. They advised me to fill out a Re-Issue Request Form, and email it back to them. I filled out said form and emailed it back. I waited a few weeks, but got no response from them. I emailed them again asking about the status of the re-issue, and they responded with a message stating they never received the form. I resubmitted another form in March of this year. Again, I waited a few weeks, and again got no response from them. I proceeded to message them asking what the status of the replacement check was. I received a message saying it could take up to 8 weeks to have another check sent. Well, it has been close to 5 months (about 20 weeks) since the email, and I have not received said replacement. I have attempted to contact them multiple times since June, and all my messages have been unanswered. What I would like is the check sent out to **** am providing pictures of the multiple emails I have sent to them with no response, and also emails of their response, and the copy of the Re-Issue Form.

    Business Response

    Date: 08/04/2023

    Dear Ms. ********,

    We apologize for the delay in receiving your replacement check and the frustration is has caused. Our team is sending out your replacement check today.

    Please allow a few days for the mail to be received and let us know if you have further questions.

    Sincerely,

    CPT Management

  • Initial Complaint

    Date:06/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to get in touch with CPT group regarding my settlement payment for **** v Cura class action settlement . My claim id is ********. I was supposed to get a check of ***** to my zelle which the administrator said failed to process so they will send a check for the same Unfortunately i havent received my check till date after contacting CPT group Im requesting CPT group to send my funds to the below address at the earliest ************************************************************************ Thanks *******

    Business Response

    Date: 06/06/2023

    Dear *******,
    The claim associated with the Claim ID you provided is under a different claimant name with a ******** address.
    We are unable to issue you a replacement check without proper evidence of name change.
    We apologize for this inconvenience, however to prevent fraud, we have to abide by strict rules in our claims validation process.

    Please email ** at ****************************************************** with your documentation.
    Sincerely,
    CPT Group Management

  • Initial Complaint

    Date:05/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    That law firm handled a class action suit for Department of corrections and I have not received the last half of the settlement amount. It has been over a month for them to mail a check to me. And I still have not received it. dont EVER USE THEM!!! I am will seek justice in the form of a lawsuit against them for not sending me my money. The money was from the *** not paying overtime to guards. So I feel its mine and they shouldnt keep giving me a run around.

    Business Response

    Date: 05/18/2023

    Dear Mr. *********,

    Your replacement check was reissued by CPT and mailed to your address on May 16, 2023.

    We expect you should receive it shortly.

    Thank you for your patience.

    Sincerely,

    CPT Management

     

  • Initial Complaint

    Date:04/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    The business said they reissued the check but never communicated the reissue to me via email, I would like to understand when the check was reissued by the business since till today there is nothing has been received or appeared in informed delivery 

    Business Response

    Date: 04/19/2023

    This complaint has been responded to under a separate complaint, and resolved. Replacement check has already been issued and mailed.

    Business Response

    Date: 04/27/2023

    Mr. *****

    The last replacement check we sent you was dated 4/10/2023. We have now placed a stop payment on all previous replacement checks and today, 4/26/2023, issued a final replacement check and mailed it via certified mail to ** * ***** ** *** ***** ******* ** *********** We are hoping that sending certified mail will help us track the check and confirm receipt.

    Sincerely,

    CPT Group, Inc.

     

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding **** v ************* settlement. My name is ********************* and My claim ID is ******** Please note that I have not received my payment via the digital method selected . I contacted the admin multiple times over past few months to reissue my payment via paypal or updated address but they wonr respond at all Please send paypal payment to email or check to address provided in this complaint Thanks and Regards *********************

    Business Response

    Date: 02/17/2023

    Dear **************,

    The confirmation number you have provided is associated with a claim under a different name and that claim was deemed invalid. This case was for ****** residents only and we required documentation (proof of residency) if the claim address was outside the ***************. For the Claim associated with confirmation number A7CEFBF0,we received no response to our request for proof of residency.

    Because this claim was invalid, we consider this complaint resolved. If you disagree, please provide further explanation/documentation of the discrepancy explained above.

    Sincerely,

    CPT Management

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was supposed to receive settlement check in December 2022. Have been trying to email them, and have left several voicemails, but no one is getting back to me. Im seeing that this is a common issue that others have had with them as well. I just want the money Im entitled to, since they are the ones to reach out to me to begin with.

    Business Response

    Date: 02/06/2023

    Dear Ms. *******,

    We apologize for the delay in receiving your settlement payment. Upon reviewing our records, we located your information on a list of class members for whom we had not received a response from regarding digital payment.

    We have now processed your request and are issuing you a paper check. It will be mailed to the address provided in your complaint. We expect you should receive it shortly.

    Sincerely,

    CPT Management

CPT Group Inc is NOT a BBB Accredited Business.

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