Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/8/2025 I received two outdated checks. One for $3,470.59 and the other for $1,590.02 for settlements against to companies I use to work for. One case was the ********************************** and the other ****** v AMN. I called multiple times and finally spoke to someone. I explained my name had changed, my address had changed, and I needed two new checks. I was told she would check if the funds were still available and call me back. I never received a call back. I proceeded to email ******************************* and ************************************************ about the situation and provided images of both checks, my license, and marriage certificate to prevent any going back and forth. I still did not get any **************, 9/15/2025, I called back to follow up. I was able to reach someone and explained the previous situation. She then told me that the funds were not available any longer for the ****** v AMN case and were donated to a non profit organization. So I asked about the ******* v Medical Solutions case and was told she would reach out then call me back. So I hung up then decided to call back to see if I would reach a different representative and I didn't. It was the same lady and she said she is still waiting for follow up but would take down my correct address and told me to email my documents to ************************************************ So I forwarded the email with all of the documents to them. I also read the court documents from both cases and unclaimed funds should have been sent to ** comptroller's office....not a non profit organization.The whole situation just seems way more complicated then it has to be. So I started reading ****** reviews and BBB complaints and notice this is not the companies first rodeo with all the issues. Upon reading reviews I found another email, ******************************************* that I also sent my information to. These settlement funds are from unpaid wages I am owed from WORKING. I don't have months to go back and forth about money owed to me.

  Business Response

  Date: 09/16/2025

  Dear BBB Representative,

  CPT Group is a 3rd party, court appointed settlement administrator.

  CPT did indeed administer both the ********************************** and ****** v AMN cases.

  Since notices and checks are mailed to the last known addresses provided to CPT Group from the defendant employer's,

  often times, mail gets delayed if the class member has moved. Although both of these cases have closed, CPT will honor both requests

  and reissue both checks to:

  ******* ******
  ******************************* Apt 1207
  ********, TX 75070

  We hope this will quickly rectify this issue, and we appreciate your understanding.

  Customer Answer

  Date: 09/16/2025

  Please advise when the checks will be sent out and that the tracking information will be sent to my email on file, ***************************

  Business Response

  Date: 09/17/2025

  Dear BBB Representative,

  Both replacement checks are being sent out to the address below today, via *** 2nd Day Air.

  ******* ******
  Address:
  ***********************************> Apt 1207
  **************************

  Thank you.

  CPT Group 

  Customer Answer

  Date: 09/18/2025

  Thank you. I will keep an eye out for the tracking information via email. I'll resolve this complaint once the checks are received.

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a settlement check for Case No: 30-2019-01058127-CU-OE-CXC ******* VS ST. ****************************The check was sent to my old address. I called them and was told I had to wait 30 days for the check to be resent out. I waited 30 days and on 08/18/2025 i called them and was notified that the check was resent to the new address I provided.Two weeks later and I still have not received the check, their office is based out of ******, ** and I live in the *******, ** area. I was quoted 5-10 days and it has been 16 days and no check.I also have **** Informed Delivery so I can view all incoming mail digitally through my email since the 18th of August and in all of the emails there is no check in the mail ********** now being told said check has been canceled and it will now take 30 days to be resent out.What is going on at CPT Group?Send me my settlement!

  Business Response

  Date: 09/05/2025

   

  CPT Group is in receipt of the complaint submitted by Ms. ********* ******* and would like to formally respond.

   

  The information provided by Ms. ******* is correct in that her initial settlement check was mailed to her previous address.

  As the court-appointed third-party settlement administrator, CPT Group issues settlement payments based on the information provided to us by the parties of the settlement.

   

  Our records reflect that the original check was mailed on July 18, 2025. The ******************* subsequently returned this check to CPT Group with a forwarding address.

  That forwarding address matches Ms. ******** confirmed current address. The check was then re-mailed on August 18, 2025, to her updated address.

  Since that time, the re-mailed check has not been returned to us by the ***************

   

  While CPT Group policy allows for a 46 week processing period for check reissuance and remailing, as a professional courtesy we are expediting this matter.

  A newly reissued settlement check has been processed and will be mailed to Ms. ******** confirmed current address today.

   

  We trust this resolves the issue and regret any inconvenience Ms. ******* has experienced.

   

  Sincerely,
  ****** ***

   

  	********** N. *** Vice President, Operations ********************************** T: ************** O: ************** *************************************************************************************************************************************************************************** Website|LinkedIn|Twitter

  
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******, et al. *. *****************************, Case No. 23-2-11064-7 Ive been speaking to these folks since Friday, they done given me the run around about that my payment should come via Venmo for $90 late Friday and payments will be released to qualify claimants. Well Friday has gone by and its now Monday June ****** and they kept telling folks that all claimants that were apart of this settlement payouts for any electronic option would be sent no later than May 30 and to check your emails, Venmo alerts Ive checked probably every couple hours since then and still nothing. I even reached out to ***** directly because I have a my personal card saved on it so they can tell you if any pending payments are coming through theres nothing.

  Business Response

  Date: 06/03/2025

  Dear Ms. **********,
  
  Thank you for bringing this matter to our attention.  We appreciate the opportunity to address the concern regarding your settlement payment.
  
  We understand your frustration with the delay in receiving your electronic payment, which was initially expected by May 30, 2025. Upon investigation, we determined that the payment was held pending completion of required OFAC (***************** Assets Control) screening procedures, which are mandatory compliance requirements for all electronic payments in settlement distributions.
  
  To expedite resolution, we will issue your settlement payment via a physical check and expedite delivery to ensure the fastest possible receipt.
  
  We remain committed to ensuring all qualified class members receive their settlement payments promptly.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  
  CPT Group Management

   

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Class action suit with ************************* resulted in a check for $546.56 They had the Banc of California make out the check incorrectly to my late husband in care of me. My bank reports that the check cannot be used and must be made out to ME ? my late husband and not the other way around. The business NEVER answers the phone and returns NO messages.

  Business Response

  Date: 03/27/2025

  Dear Ms. ******,

  We are in receipt of your request for a replacement check and expect it to be issued and mailed out tomorrow, March 28th.

  We apologize for any frustration you experienced in trying to make your request. If you have any additional questions, please feel free to reach out to us by email at ***********************************************************************************.

  Thank you for your patience in the meantime. 

  Sincerely,

  CPT Group Management

  Customer Answer

  Date: 05/01/2025

   

  Thank you. I called the BBB and told you that I did not see a way to add comments and was instructed to go back in if their procedure was unsatisfactory. It was.

  The initial issue was that they had the settlement check made out to my late husband and I could not cash it. It took great effort and ingenuity on my part to get them to return my call. 

  I called my bank and confirmed that I could not use the settlement check. Then I attempted to reach the settlement administrator whose check it was but they proved unreachable and ignored my calls. I filed a claim with the BBB. I then called the bank that cut the check. Then someone at the bank emailed the administrator and let them know that I had filed a claim with the BBB and needed to have them return the calls to the phone number provided in a letter that accompanied the check. I also had obtained other phone numbers for the same business. No one answered any of those numbers nor were any calls returned. So I am pleased to say that I have received a proper check however in my best judgement, this companys unprofessional behavior. They called immediately after hearing from the bank. This achieved what I alone, over the course of a week, could not achieve. 

   

   

  Business Response

  Date: 05/03/2025

  Dear Ms. ******,

  We apologize again for the frustration you experienced trying to reach us.

  Pursuant to your efforts in reaching the bank, and BBB, we were able to complete your request and understand from our bank records that your check is received and has been cashed. 

  While we understand you still feel dissatisfied with our service, we are pleased to know you have received your settlement payment. 

  If you have any additional questions, please feel free to reach out to us by email at ***********************************************************************************.

  Sincerely,
  CPT Group Management

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** *****.I'm disabled physically, and my former caregiver helped me fill out a class action claim while I was staying in ****** last ******* confirmation number is: 637C2BBF-A14B. The name of the class action is: ******* v. **************** You said: you had sent me a payment using Zelle at ********************.***SEE THE ATTACHMENTS***But, I don't see your payment in my bank, ************ account.According to *****, the money was never sent in 2024.Please send the payment using my Zelle email address: ******************** OR mail me a check to my current address in ********************************************* I've emailed your more than once about this matter, but I have NOT heard from you to date.

  Business Response

  Date: 01/30/2025

  Dera Ms. *****,

  We apologize for the delayed response to your inquiry. We have reissued you a replacement check by mail. 

  Please let us know if there are any additional questions.

  Sincerely,

  CPT Management

  Customer Answer

  Date: 02/03/2025

  
  Better Business Bureau:

   

  Please make sure a check is sent to my current address in 2025.

   

  *****************************************

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding settlement that is owed to my deceased son I keep contacting them and they keep saying they will sent documents for me to collect but never do. This has been going on for about 6months

  Business Response

  Date: 12/11/2024

  Dear Ms. **************** review of your communication with our support staff, we understand you requested a replacement check, however you have not provided the documentation necessary for claims on behalf of a deceased class member.

  We require certain documentation before we can issue a class member's check to someone else.

  Please provide the requested information at your earliest convenience and will promptly reissue the check.

  Thank you,

  CPT Management

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a class member in the ******* v. WinCo Foods class action settlement, and the settlement admin CPT GROUP***** has WRONGFULLY denied my claim and my partner's claim as well. We both live in ******, have an Oregon mailing address and we shopped at ***** many times. Therefore we 100% qualify for this settlement. The settlement admin has denied both of our claims and they emailed me and said that our claim was "invalid". They REFUSE to give me a good reason why it was denied. They still have not emailed me back about why it was actually "invalid". All I want is the settlement admin to mail us (my partner and I) our settlement checks. We are entitled to our fair share of the settlement fund. Please mail our paper checks (via **** with a tracking number) to the address you have on file. My claim # is: 30846AC3-940E and my partner's claim # is: 2E234FE2-AF43 Thank you

  Business Response

  Date: 11/08/2024

  Dear Mr. ********************** received an unusually high volume of submissions in this matter, and while our process was thorough, some claims may have been inadvertently flagged as suspicious during validation for various reasons based on our algorithms.
  
  We will issue you settlement checks for both claims for which you provided the confirmation number in your complaint.  
  
  We apologize for the inconvenience and thank you for your patience.
  
  Sincerely,
  
  CPT Group Management

  Customer Answer

  Date: 11/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ***********
  
   
  

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called this company several times only to receive a voicemail. I left several voicemails in the past month because I saw coworker post on ******** that he received his settlement check a few weeks ago from the case ****** ***** v The *** Group **** etc Al. I have been checking my mailbox consistently waiting for the arrival of my check at the 3339 address. I received this letter at my current address which begins with 3339. The letter " CPT ID is 3339" per the letter attached to this complaint. I called the ************ on 9/27/2024 and finally spoke to a real representative. At approximately 4:20 pm est I spoke to a representative who identified herself at ******. ****** was very rude and unprofessional. ****** advised me that they mailed out my check once in November of 2023 and again in January of 2024 to an unknown address that was similar to mine address but was not the correct numbers. Regardless, the *** company did NOT send it to the correct address. ****** began badgering me that they will NOT reissue the check and how I should've called in earlier. I explained to ******, how would I have known to call in to update my address if the letter was sent to my current address beginning at 3339? The letter literally says CPT ID: 3339. This is NOT my fault you all were negligent with sending my check to the wrong address but sent the settlement letter to the correct address. There is no reason why I haven't received it and you all denying me what's owed. This is an illegal practice denying me and this will be escalated. I'm trying to settle this at the lowest level possible. As I review the BBB complaints for this company, *** has a history of doing this to clients which is sparking suspicion. Are you all trying to keep clients money that is rightfully owed to them??? See attachment!

  Business Response

  Date: 10/03/2024

  Dear Ms. ***************** sincerely apologize for the frustration and inconvenience you've experienced. We have carefully reviewed the recording of your call and investigated your case.

  While our review indicates that the representative you spoke with was not intentionally rude, we recognize that the explanation and resolution offered were not satisfactory. We hold ourselves to high standards of customer service and will use this as a learning opportunity to improve our customer interactions.

  We also want to assure you that we are not attempting to withhold any funds rightfully owed to you. We are committed to ensuring you receive your settlement check.

  Here are the next steps we will take:
  -We will reissue your settlement check to your correct address. Someone from our management team will reach out to you to confirm your address shortly.
  -We will send the replacement check via certified mail to ensure its safe delivery and can provide you with a tracking number.
  -We will expedite this process to minimize any further delay.
  

  Once again, we apologize for the inconvenience and frustration this situation has caused. We appreciate your patience as we work to resolve this matter.

  Sincerely,
  CPT Group Management

  Customer Answer

  Date: 10/03/2024

  Although this sounds like a great response until I receive a call and a confirmation tracking number I cannot accept this business response because of the fact that they listened to the call and said ****** not rude really baffles me. I understand you all are a business but right is right and wrong is wrong. I don't trust your business practices per your response, my experience and based off other similar reviews. I have very little faith in this company. If you want to correspond via email at my email address that would be ideal because your practices are indeed deceptive. Im just trying to remedy this situation as easy and painless as possible and to not have to take legal action over a small amount of cash. Please do you due diligence and send the check. I did provide the address to ****** that day and you all definitely can confirm the address. If you all cannot reach me please leave a voicemail and/or via email beginning at tasha9223 that is with this complaint. I don't want any issues with you all "trying to contact" me. Your words mean nothing unfortunately.

  Business Response

  Date: 10/08/2024

  Dear Ms. *******,

  We understand you have spoken with our Director of Operations and will be provided a tracking number for your replacement check shortly.

  Please reach back out if for some reason you do not receive that this week.

  Sincerely,

  CPT Management

  Customer Answer

  Date: 10/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I'm going to believe in good faith that this is what we discussed about the ****** and it to be taxed and receiving ***** due to taxes on the check. I was under the impression I should receive the whole check but will be already taxed per Mr. ******** I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The tracking number provided from the Director Able ******* tracking # **********************
  
  Regards,
  
  Takayas *******
  
   
  

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am supposed to be getting a check from a Class Action Lawsuit (***** V American Behavioral Health) My original check was sent to the wrong address in November 2023. I contacted the CPT Group in January after I realized I had never received a check. I was emailed a form to fax back with the correct address and told me it would be 6 weeks. It is now the middle of August 2024 and I am still waiting on my check. I have 7 emails that all say "We sent out your check on such and such date" and I have yet to get a check. I have called several times and the people answering the phone say "Your check was mailed out on a specific date and you should have it." I would not be calling since January if I had received my check. I would like to know what is happening here as this is money was awarded to me, and here we are 8 months later.I have researched this company and I am reading several reviews of other people all in the same situation. If this company is hired to disperse money from settlements then why are they keeping people's money?

  Business Response

  Date: 08/21/2024

  Dear **************,
  
  We apologize this has been a frustrating experience for you and wanted to let you know that we have been trying to get you your check.
  
  Per our records, we have issued/reissued several rounds of replacement checks over the past several months.
  
  We have privately emailed you with additional details about the dates those checks were issued and when they were mailed.
  
  Upon learning of your complaint on Monday of this week, our team went ahead and issued another replacement check, and sent it via certified mail. The tracking number was included in the email we sent you referenced above.
  
  We hope you receive your check this time, and if not, hope to better understand why per the tracking record from the post office.
  
  Thank you for your patience,
  
  CPT Group Management

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I have been informed that I am entitled to receive a payment from a class action settlement administered by CPT Group **************************** AMN ***************************** ****** However, I am currently residing in ******, and the policy of CPT Group requires that the payment be made via check and sent by mail to an address within *****************.As a result, I am facing difficulties in receiving the class action settlement payment as I do not possess a U.S. address to which the check can be mailed. I wonder if this policy is legal in light of consumer protection laws or if there are alternative options available for receiving the payment outside of *****************. I made repeated attempts to contact CPT Group regarding this issue, I have sent five emails to three different addresses associated with the company and the settlement, yet have not received any response. I managed to call via Skype and ******* was adamant that the only way to receive the payment was if I had an address within *******. I do not think it makes any sense that they do not answer emails or make direct deposits. By googling the subject, I found out that "in their November 1, 2018 amendments to procedural guidance, the Northern ********************** suggested that counsel consider direct deposit for payment distribution in class action settlements to potentially make it easier for class members to collect their benefits. - So for sure it is not illegal for them to make a direct deposit in my US bank account, I must conclude they just do not want to do it.

  Business Response

  Date: 02/14/2024

  Hello **********,

  We apologize for the additional trouble you have experienced in receiving your settlement check. We can indeed mail your check to ****** and will promptly send a new check to the address you provided to CPT in that location.

  This matter was not set up to handle class member payments through direct deposit, therefore issuing a check is preferable.

  Our apologies again for the confusion.

  Sincerely,

  CPT Management