Complaints

This profile includes complaints for Palisade Protection Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Palisade Protection Group

  15333 Culver Dr Ste 340-252 Irvine, CA 92604-3078

  
• 

  Palisade Protection Group

  2923 Pullman St Ste A Santa Ana, CA 92705-5854

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother signed up for the Pallisades Protection Group insurance thinking it was part of her homeowners insurance. I have been trying to cancel it for her over the phone and have gotten the run around. I called on:1) 11/29/2022 I was told I had to talk to ******, who never called me back within the stated 24 hours timeline.2) 12/2/2022 I waited 10 minutes for a customer service representative to answer before I hung up because I had to take my mother to one of her many doctor ************* She is 88 years old and suffers from dementia.3) 12/5/2022 I talked to **** who could not connect me to the proper department to cancel the insurance. She then took my phone number and I was told she had emailed the proper department.My mother is entitled to a full refund since she is still within 30 days of signing up for this insurance.The refund is $595.00 on her credit card so far.Monthly payments of $141.88 will start on 12/17/2022 This policy needs to be cancelled and a refund of her money issued immediately.Her name: ************************* Address: ************************************************************* Contract #: PALH50023 Contract type: Omega Homecare My name: *********************** Phone: ************ Email: **********************

  

  Business Response

  Date: 12/08/2022

  Your mother's policy was cancelled and partially refunded on November 22, 2022 in the amount of $295. We apologize for the delay and inconvenience, however the cancellation process does take time to process through our administrator and then issue the refund. We are now processing the remaining balance and it will be refunded to her shortly.

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing as a representative for my aunt *********************************, who has become ill in the last 5 months. She has been diagnosed with vascular dementia. A charge appeared on her credit card in Feb of 2022 for about $281.When i asked it what it was for she did not remember. Efforts to contact the vendor to obtain information about the charge have been futile. I had asked for a copy of the policy to be sent to her address and that has never been done. Next I tried calling to cancel the Policy and the representative told me someone would be calling back. Did not happen. Only now that we have disputed and stopped payment has anyone tried to call back.All number are not traceable and no reference is made to Palisades. The policy number is HAS 1144-1965359.Palisades Home Warranty. Please note I have been reading online the numerous complaints about this scam company

  

  Business Response

  Date: 12/02/2022

  Our records show that a copy of the policy was sent so we apologize that you did not receive it.

  Please note that in order for us to cancel the policy, we will need a copy of your notarized ***** of ******** and a short written letter indicating that you wish to cancel the policy. Once received, we would be happy to process the cancellation. Documents can be mailed to ******************************************.
  

  Thank you.
  

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite requesting multiple times to be removed from this mailing list, I continue to get solicitations from Palisade protection group. I just cried tried calling the 800 number ***********), and was told if you have called before, do not continue to call. This is a sales line, with every phone call, they think you are interested and you will continue to receive these mailed solicitations. I am not interested and hope you can get this company to cease and desist.

  

  Business Response

  Date: 11/29/2022

  We apologize for any inconvenience this may have caused and we have taken action to remove you from the mailing list. In the future, if you are interested in purchasing warranty protection on your home or auto, please do not hesitate to give us a call. Thank you.

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/21/22 I called in to get a refund because I sold my car and you guys told me I will get a refund for a payment of $195 that I made on 10/05/22 because you cant conver me with insurance because I sold my car on 10/14/22

  

  Business Response

  Date: 11/17/2022

  Customer's policy was cancelled on 10/17/22 and the refund is being processed. Customer should expect to receive refund to her original form of payment in the next 7 to 10 business days.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by mail saying that my warranty was due to expire it had a date that I needed to contact and I did I told them thought I had a warranty they said you do but it's expiring so you need to extended to a different plan these people pretending like they were from the dealership which I had just purchased the vehicle they gave me different plans I looked into which one I wanted they told me if I didn't want it I was able to cancel it's been two and a half three weeks my car started acting up I called my dealership during that call my dealership told me that my warranty never expired and that I needed to cancel that warranty when I called the people were rude disrespectful I called my banking institution stop payment on my accounts the palisade protection group wouldn't cancel the warranty I put a recorder on my phone I called back the next day he said it was canceled during that call I told them that they were fraudulent and that they were wrong I have him in a recording saying that we already got you I don't know how these people are in business. I feel like these people now have all my information from mailing to everything I put on in purchasing my vehicle who knows what else they're going to do.

  

  Business Response

  Date: 10/25/2022

  Customer's policy has been cancelled as requested as of 10/19/22.

  Customer Answer

  Date: 10/26/2022

  I want my money back this company is a scam and I don't want they have done with my information, this is very unprofessional.

  

  Business Response

  Date: 10/27/2022

  We apologize for the inconvenience to you but in order for us to process your refund request we must receive your refund request in writing which must include the information detailed in your policy documents. Please refer to your policy documents for the correct procedures for cancellation and refunds.  Thank you.

  Customer Answer

  Date: 10/28/2022

  I have already cancelled this fake warranty, I want my money returned, that is it and that is all. $195.00 

  

  Business Response

  Date: 11/02/2022

  Customer MUST submit refund request IN WRITING in accordance with the terms of the Contract which requires specific information to be provided in order to process the refund. If customer refers to his contract booklet, the information necessary is provided therein. Customer should send a letter to the address listed in his contract to initiate his refund request. An email or message to the BBB is not sufficient to process a refund.

  

  Business Response

  Date: 11/04/2022

  We understand you want a refund. Please MAIL your refund request to the address listed in your policy so that we may act accordingly. Submitting a complaint via the BBB is not an acceptable refund request and you must request your refund in accordance with the terms of the contract. We apologize for the inconvenience, but this is a contract term which our policy administrators require.

   

  Thank you.
  

  Customer Answer

  Date: 11/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Toyuan *****
  
   
  

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recognized this was a scam literally 30 seconds after giving them my credit card on October 17th 2022. I paid them $295 and they said they would charge me an additional 2 hundred and something dollars a month. I asked them what company they were with and told them I made a mistake. I didn't mean to go with them. They told me it was too late. I checked my bank account and the money had already been taken out. I talked to a representative, She said her name was *********************, and she told me I had 30 days to cancel. She gave me the number to call to cancel **************. I have not been able to get a hold of that number. I had to cancel my entire card.

  

  Business Response

  Date: 10/25/2022

  Customer's purchase was cancelled on October 20, 2022 and the refund will be made back to customer's original form of payment used within 7 to 10 business days. If customer in fact cancelled the card that was used at the time of purchase, the refund will be delayed as it will not be able to be processed and customer should contact our customer service department to arrange an alternative refund method.

  Customer Answer

  Date: 10/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:10/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You guys keeping calling my mother-in-law (who is 90) and doesnt understand anything anymore about payment. She paid you over $300 dollars thinking it had to do with her actual homeowners insurance. We have since stopped her from answering the phone, so please quit calling her. She doesnt want the coverage or anything to do with you.

  

  Business Response

  Date: 10/25/2022

  Dear ************************,

  Please note that the policy in question was cancelled on 10/13/22 when the policyholder's son called in. She should not receive any more communications from us. Should you need any further assistance, please let us know.

   

  Best regards,

  Customer Service
  

  Customer Answer

  Date: 10/26/2022

  I know it was canceled but we are demanding a full refund as this is a complete scam.

  

  Business Response

  Date: 10/27/2022

  We have confirmed that the policy in question has been cancelled and no further charges will be made. However, we regret to inform you that we are unable to issue a refund as the policy was in effect and had provided warranty coverage up until cancellation.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received in the mail today 10/7/22 a FINAL Notification letter from Palisade Protection Group from CA that my husband ******* has to contact them to renew the home warranty for ************, that is all the address shown. We do not own property in CA so obviously that is wrong and we have never heard of this company. I will upload a copy of t he letter I received. It must be some sort of scam they are trying to pull to get personal information or money from people, who knows. I want to know is this an actual address? I need to find out if someone could be using my husband's personal information as well. I would this company tp answer my questions and correct this mistake.

  

  Business Response

  Date: 10/10/2022

  Dear *********************,

  Please accept our apologies as we recently experienced a printing error and a number of letters were mailed with incorrect address information. The address should have shown your current address in ********, **. We can assure you that our company is not sending letters as any sort of scam nor are we phishing for personal information, this was a simple error on the part of the printer. Should you be interested in purchasing or renewing a warranty product through us, please do not hesitate to reach out.

   

  Best regards,

  Customer Service
  

  Customer Answer

  Date: 10/12/2022

  I do not accept their response the letter was sent to our address in AZ we had never heard of that company and how did they get my address?  The  address appears to be in ********************* when I did a search on ******* I thought it was in ** since the company is located in *********, ** and that is what the letter shows the ** address.

  

  Business Response

  Date: 10/25/2022

  As we previously informed customer, the address the mailer was sent to was incorrect and was a result of an error on the part of the printing company.  We apologize for any inconvenience and can ensure that customer will no longer receive mailers from us.