Complaints
This profile includes complaints for Palisade Protection Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 96 total complaints in the last 3 years.
- 41 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January I called to have air ducts cleaned, the representative told me he would waive February's payment since they do not clean air ducts. Today I was charged for February's payment and called to cancel the policy. After holding for over 15 minutes, alongside a representative from my ************ who was assisting, we were told we had to send a letter to **********. We had to then ask for the address as the representative *******/******* was very vague. She was unable to provide an email or fax for this letter and stated the only way to cancel was via mail. We then asked to speak with a supervisor and she was unable to connect us and said they will call back. I am mailing a letter, but would like to confirm this is canceled as the service over the phone kept avoiding helping us and it was a struggle to get any information on how to cancel besides "it is a hard process". Since we could not email, fax, or speak to anyone else and felt there were many roadblocks we are filing this complaint in hopes this will resolve the cancelation of this policy.Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Palisade Protection Group sent flyer with a vehicle we have not owned in over 3 years. I wanted to know how they get their information. They just repeated that the mail house made an error and wanted our new vehicle info. The mail house must be getting their addresses and links to "old vehicle records" from somewhere and they wouldn't share how. Nor world they correct the problem, by taking me off the mailing list, without giving them the make and model of a current vehicle I am driving. They also hung up on me when they discovered I wasn't going to purchase an extended warranty package.January 30, 2023 @ 11:00 pm flyer (uploaded) came the same day.I want to be removed from junk mail mailing lists and knowledge of how my info is being spread, sold, and acquired. ****************
Business Response
Date: 04/10/2023
Thank you for reaching out to voice your concern. We pride ourselves on customer service and the customer experience, and apologize if you did not share in this experience.
Activation Specialists are not trained on how prospect information is obtained, and thus would not be able to provide this information. Per the customer's request, we have been sure to remove this individual from our system to assure they receive no further correspondence.Initial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not cancel my vehicle warranty despite repeated requests.Business Response
Date: 01/26/2023
Your policy was in fact cancelled on January 3, 2023 and a refund was issued on January 10, 2023. Please double check your records.Initial Complaint
Date:01/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction was April 4, 2022 through May 4, 2022. I paid they amount of $4,337.91 to the Palisades Protection Group and they were suppose to reimburse me of the work that I had done on my pipe in my home. I had faxed in the receipt of the work which came out to be a little over $3.000 and the send me a check for 10% of what I paid out of pocket. The check was only for $300. I called on several occasions inquiring about the remainder of my funds that they were suppose to send and they kept giving me the run around giving me non-existing dates (meaning that they gave me dates and my monies never showed up in my mailbox or bank account.) Now I am reporting this problem that I have with Palisade Protection Group to the people from the Better Business Bureau. Hopefully you could help me get my full reimbursement of what I paid into this service and did not utilize. Sincerely, *****************************.Business Response
Date: 01/17/2023
Dear ******,
We apologize for any confusion but your contract is with ***********, not Palisade Protection Group. For reimbursement of your expenses, you will need to contact *********** at the telephone number listed on the document you provided. With regard to your refund request, we have submitted this to our refunds department for processing.
Thank you,
Customer Service Dept.
Initial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continues to call and harass me and ask me for personal information even though I dont qualify for services. My number is on a do not call registry and they continue calling. My next step is to file suit against Palisade. I need for them to stop contacting me.Business Response
Date: 01/09/2023
Please take notice that our company has not made any attempt to contact you at any time. Thank you.Initial Complaint
Date:01/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In reference to Case ID #************* cannot be closed until full restitution has been made. An email address has been provided for the caregiver of *********************************. Please be advised that a copy of the policy has never been sent to the home address. If the company can send a notice of cancellation to the home address and a notice of non payment, where IS THE POLICY DOCUMENTS.????? Our next step is to have TV watchdog service fully investigate this issue. 7 on your side-WABC ** investigates this type of scam. If the company cannot produce a policy on request, then they are to refund all monies. The policy does not exist!Business Response
Date: 01/09/2023
As we have informed you numerous times now, since you are purporting to act on behalf of the customer, we require proof of a valid power of attorney before we can take any further action. Please note that the account has been terminated as of 12/19/22 for non-payment. You may send the valid power of attorney to our customer service department at ******************************************.
Thank you.
Customer Answer
Date: 01/09/2023
Thank you for your response. However, as has been mentioned multiple times in our correspondence, we have not received any policy. You have indicated that the policy was sent and were "sorry" that we did not receive it. I must say that we receive mail from all across the country and yours is the only mail we do not receive? It seems a little questionable. Furthermore, we communicated that we did not receive it, and your response was that your outgoing mail records indicate that it was sent. Since you maintain a record of your outgoing mail records, perhaps you could send us the evidence that supports the fact that is was sent? As a business I would think you would want to be as transparent as possible. In addition, we did receive your notice of cancellation and a bill in the mail after requesting the policy. If it in fact was sent in the mail and we communicated that we did not receive it, why wouldn't you send a second copy...or email it? Again, very questionable.
I am happy to send you the *** as soon as I receive the policy.
Thank you.
Business Response
Date: 01/10/2023
Please contact the policy administrator, *********** at ************ to request a copy of your contract. You can refer to contract number HAS10411135.Initial Complaint
Date:12/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
$295 was taken out of my account for a car warranty when I dont even have a car!Business Response
Date: 01/09/2023
Good morning. You did not purchase an auto warranty through our company. You did, in fact, purchase a HOME warranty, which is the reason you were charged $295. The policy cancellation was processed on 12/22/2022. Should you have any questions, please do not hesitate to contact our customer service department.Initial Complaint
Date:12/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is in reference to Complaint **********- a copy of the policy WAS NOT SENT TO THE HOME- mail is monitored. The only thing that was sent was a notice of "Right to cancel" revealing policy underwriter and cost of premium. Also there have been numerous phone calls to the home referencing a toll free number to call back. As stated before efforts to resolve the matter have been unsuccessful until we stopped the credit card. Please review this complaint again.Business Response
Date: 12/21/2022
Dear *********,
Our outgoing mail records indicate that the policy was in fact sent, however, we apologize if you did not receive it. The notice and phone calls you have received are not from us, but are because you failed to pay your policy premium when it was due and the finance company is attempting to get in touch with you. Your policy was cancelled for non-payment of premiums on 11/19/2022. If you have any questions, you an contact our customer service department at ******************************************.
Initial Complaint
Date:12/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing on behalf of my mother in law, ******, who is 88 years old. She has no drivers license, and no car, and was pressured into buying a policy on 11-14-2022 for $225 for something that she absolutely cannot use. This is bordering on financial elder abuse. I expect this company to cancel the contract, return the money to ***************************** account, and never, ever contact her again.Business Response
Date: 12/21/2022
Hello and thank you for reaching out to us. We are a little confused as you refer to your mother in law purchasing an auto warranty through us, however, our records indicate that your mother in law purchased a HOME warranty, not auto. If she would like to discuss further or cancel the policy, she is welcome to call us at the customer service number provided on her policy documents. Thank you.Initial Complaint
Date:12/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 14, 2022 Palisade Protection sold an extended warranty to me as an 88 year old woman who does not have a car or a drivers license. This is elder abuse and I want my $225.00 back.Business Response
Date: 12/21/2022
Hello and thank you for reaching out to us. Please note that you purchased a HOME warranty through our company on 11/14/22, not an AUTO policy. If you would like to cancel or discuss your coverage, please contact our customer service department at the number listed on your policy documents. Thank you.
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