Complaints

This profile includes complaints for Palisade Protection Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Palisade Protection Group

  15333 Culver Dr Ste 340-252 Irvine, CA 92604-3078

  
• 

  Palisade Protection Group

  2923 Pullman St Ste A Santa Ana, CA 92705-5854

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/25/2025.1,000.00For auto extended **************** refuse to probate cancel contract. Company has add cancel restrictions that is not in their policy contract. I'am 86 years old and unable to comply.

  

  Business Response

  Date: 08/14/2025

  This customer is in processing for refund he should receive it within the next 7-10 business days

  Customer Answer

  Date: 08/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, I am an 84 yr old living on social security.. I own a Jeep 2019 with ****** on it. I live on my social security. I got a letter in the mail under the Jeep logo which I just assumed came from them. It was and they were selling extended warranties. I called and was sold a policy165 downpayment and 170 a Month. I'm still thinking it is Jeep. Well a week or so later I got a contract booklet from Overcame - the servicing part of Eleras Group. I did research on them and found out they were a sleazy organization with lots of complaints. They cashed the check for165. So I called them back and was eventually was able to cancel that warranty. So while I was on the phone cancelling that, a fellow **** ****** tells me he has a better company Palisade Protection Group and they will only charge me 100 set up. I did not authorize him to go ahead. I now I think was the same group with a different name. He promised the moon and the stars. I did not authorize him to go with the second policy but it is exact. I called 4-5 times to cancel. Sometimes the phone would just ring and ring. I sent them a letter saying I wished to cancel and this morning, I received a letter in the mail from ***** stating they would be handling the billing on my new contract. That is the first I heard that I have a policy in effect.

  

  Business Response

  Date: 06/23/2025

  We appreciate you reaching out with your concerns.  The customer experience is of the utmost priority to us.  When you agreed to the $100 activation that was a indication that you had purchase a policy for your Jeep I am not sure what is the problem here...If you could please respond with a issue.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a policy with Palisades for my car. it is at ***** for transmission problems 2018 **** fiesta Aamco has been trying to contact a real person about this claim. they can't seem to get thru to anyone that wont put them on hold then hang up. I am widowed and retired on a budget. I took and paid faithfully every month, going without so I could cover my car. Now i need them to approve the claim and no one will do anything. PLEASE HELP ME GET SOME RESPONSE. ????I don't have any other way to get around and I need them to stand by their word and approve and pay for the car problem. Again, I paid the policy off in full and expect to have them do right by my, as I have done to them. I'm begging you to please contact them and help me make this right.Thank you ***** ****** claim number with Palisades/Car Guard is....CGC28914546

  

  Business Response

  Date: 06/23/2025

  Thank you for reaching out with concerns. The admin that would pay the claims on your vehicle is Car Guard ************ please call that number and file your claim. If you need assisting with filing the claim please call *************************** and we would gladly be able to assist you. Thank you for be a valuable customer. 

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dispute is about an auto extended warranty. I received a letter in the mail 5/19/25, that my auto warranty was about to expire & to contact them immediately. I called and spoke to a representative of ***** & accepted a warranty. They were to provide me with an email copy & a mailed copy of the policy. I have received neither. I have now discovered that the insurer is Palisade Protection Group. I attempted to contact Palisade only to be placed on hold for 2hrs. I wish to cancel this service as I still have no ************* like I have been **** ***. I now do not wish to do business with Palisade Protection Group. They have debited my **** card $395.00, I would like a refund for & no more auto monthly withdrawals. I have tried today to contact Palisade again, only to be placed on hold for 40min with no resolution. I searched the reviews of ***************************** have a 2.1 rating with most or all reviews indicating the long placement on hold & not being able to get resolution. I hope you can help me cancel a service I don't want & feel like I have been fraudulently attacked!

  

  Business Response

  Date: 06/23/2025

  Thank you for reaching out with your concerns.
  We're a little taken aback by the aforementioned complaint as we had extensive conversations with the customer in questions wherein, we informed them that the policy has been mailed we provided him with mail confirmation from US postal service which confirms that policy was mailed on 5-23-25  
  
  This complaint seems premature and unwarranted given the expedient resolution that was reached with the customer on 5/30. If you no longer want our service. I will cancel out the policy and refund you no problem.
  
  We are sorry we are unable to assist the customer with keeping their car protected and wish them all the best in the future. 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of Warranty On or about April 28, 2023, I received a call from Palisade Protection Group (PPG) offering an extended warranty for our 2019 Chevrolet Traverse. PPG is the sell and ******************** Group0, **** is the administrator. We purchased the Dexluxe Coverage for the vehicle and made a deposit of $295.00. Thereafter, we paid $176.75 per month from May 1, 2023 until December 29, 2024, a total of $2,946.25. On December 11, 2024, Chevrolet Traverse experienced some mechanical problems which required it to towed to Northside ********* Dealership located in ***********, **. The cost of the tow was $62.00. Due to backlog of cars, a rental car was necessary. We rented a car from **** Rental Car from December 11, 2024 through December 27, 2024. The total cost was $1,097.93. On December 27, 2024, the repairs were completed and costed a total of $888.22. The Dealership informed us that they were unable to talk with an agent of *** to confirm if the warranty covered the repairs. In addition, Dealership Advisor said the *** No. was incorrect on the contract compared to the ***. No. on the vehicle. We attempted to call the *********************************** *************) from December 11, 2024, until December 27, 2024, to let them know the vehicle was being repaired and the Vin No. was incorrect on the contract. After numerous attempts and countless hours on hold and being transferred around to various **************** representatives, we finally spoke to CS Rep ******** We promised us that he would correct the Vin No. on the contract and mail us a copy. To date, we have not received an updated contract, nor have we spoken to any representative from *** regarding our complaints. We are requesting to be reimbursed for all expenses (e.g., warranty deposit, monthly payments to PPG, tow fee, vehicle repairs, car rental fee) paid out, including interest which totaled $6,166.12.

  

  Business Response

  Date: 04/14/2025

  Thank you for reaching out with your concerns. We're a little taken aback by the aforementioned complaint as we had extensive conversations with the customer in questions wherein, we informed him at the time of purchase to confirm your *** number and call us back within 30 days. The purchase date of the coverage was 4/28/2023. If you would have called back in the first 30 days this could have been corrected. *** is the seller and has no control over claims, but we would have corrected the *** and got you a new booklet out. However you cancelled the policy if you wish to reinstate the policy with the correct *** and MILES please call customer service we will take into account the monies that was paid on the other policy. We hope this resolves any questions or concerns, and while we are sorry we are unable to keep you as a customer we wish you all the best with your vehicle in the future and hopes to have you back a customer.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a decision on making a protection plan on my vehicle, I paid for 3 different ones. I made the decision to eliminate the 2 I didnt decide on. The first company had no problem after *************************************************************** Palisade for some reason keeps giving me the run around. They have claimed 3 times theyd have management contact me, since that apparently is the only way they can. Its been over a week and a half, Ive called numerous times. Never a manager, I just want my money back. They claim 30 days money back guarantee, but yet theyre making me struggle to collect it. Please help me

  

  Business Response

  Date: 04/14/2025

  We appreciate you reaching out with your concerns.  The customer experience is of the utmost priority to us.  We apologize for the delay in your pro rated refund. However you must have the dollar amount mixed up with the other policy's you purchased. We activated your policy for only $125.00 Down, which will be refunded for a scheduled date of 4/18/2025.  The refund will be returned to the form of payment we have on file ******* 4829).We hope this resolves any questions or concerns, and while we are sorry we are unable to keep you as a customer we wish you all the best with your vehicle in the future. 

  Customer Answer

  Date: 04/14/2025

  I dont accept this, you have delayed my refund for over a week plus. How is it right you still delay my refund 4 additional days. I should be compensated as if this was an overdraft fee just as a bank would. Id appreciate my refund today on 4/14/2025

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our 2019 GMC 2500 ****** to the shop in ******, LA due to some error codes. Gave ******* our contract number with Palisade Protection Group and he finds out the extended warranty has the wrong *** on it. Palisade tried to say we gave them the number but we did not. Think about it why would we give the wrong number. We believed in this company to be honest but they have scammed us, we asked them to change the *** but they wouldn't and discontinued service and said they would refund the last 2 months which they have not. ***** is the person I have been speaking with. We have another vehicle with extended warranty with this company and we compared the *** with the contract and it is wrong as well so that is how I feel they are scammers. Thank you for checking into this ******** and ***** *****

  

  Business Response

  Date: 03/12/2025

  Thank you for reaching out with your concerns. We're a little taken aback by the aforementioned complaint as we had extensive conversations with the customer in questions wherein, we informed him at the time of purchase to confirm your VIN number and call us back within 30 days. The purchase date of the coverage was 6/7/2024. According to your file you filed a claim on 2/10/2025. If you would have called back in the first 30 days this could have been corrected. We hope this resolves any questions or concerns, and while we are sorry we are unable to keep you as a customer we wish you all the best with your vehicle in the future. 

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Palisade protection group:I just recently needed a repair done to my car on Monday feb.10th.The mechanic stated I needed a water pump.He notified Palisade protection group on Monday and filed the claim.I got the run around all week was lied to,and I ended up paying for the repair myself today Thursday *********** should not take that long to get approved.When I spoke to the manager he stated "Well if you would have waited a little longer it would have been paid Who says that?I asked them to reimburse me and they would not.I asked them to cancel the policy and they said all they could do was stop the auto pay and i would get invoices and don't pay it and it would cancel out.Very poor service!!!

  

  Business Response

  Date: 02/27/2025

  Thank you for reaching out with your concerns.  The customer experience is our number one priority we are a 3rd party seller for *************** Contracts and has nothing to do with claims.  Please refer to  your booklet when filing a claim. We are here to assist you on how to use the policy and get the protection you deserve. If you have any further questions please don't hesitate to call customer service they have the ability to walk you through your policy and answer any questions you might have. If you cancel the policy nobody wins we lose a customer and you lose the coverage, I highly recommend you review the booklet.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an an extended protection plan from Palisades protection group. Ive been paying my money to them, and when my battery exploded in my car, I needed a new battery. I gave the number to Palisades protection coverage for **** to the dealer they call Palisades protection group and they told them that I didnt have a protection plan with them. When I called Palisades back and gave them my Vin number, the Vin number, turned out to be wrong. The person who I spoke to who I gave the Vin number to Coppy he did wrong. Now theyre telling me that I cannot get my money back from them. Everything that the lady ****** told me yesterday is not in the handbook. I would like someone to help me please. It does not stay anywhere in the handbook that I needed to submit a notarized letter to them to Palisades protection group

  

  Business Response

  Date: 02/12/2025

  We appreciate you reaching out with your concerns. The customer experience is our number one priority. Upon activation of a policy your agent ask you for the *** number you stated that you didn't have access to it at the moment, your agent than instructed you to call back within 24 hours with the vin number, according to our records you never call back with your vin number, besides that if you refer to the booklet the battery is a basic wear and tear and is not covered anyway. We hope this resolves any questions or concerns, and while we are sorry we are unable to keep you as a customer we wish you all the best with your vehicle in the future. 

  Customer Answer

  Date: 02/13/2025

  so the claim was not about the battery the claim was about them, returning the money back to me that is owed to me from me, paying them for insurance that on my vehicle was not covered under my Vin number is two actors in female and missing **** T isnt. *** K as in kite three cares in kite 89 FSN ***** be as in boy B, as in boy *****. This is the Vin number that I had given them originally not the Vin number that I had sent yall when I sent you all the copy of the booklet that Vin number is 2F is in ***** M as in **** T as in *** K is in **** 3G is in ****** 89 F as in ***** B in boy B in boy ***** the problem that Im having with them the Palisades protection coverage for **** to return my money, and even if the battery wasnt covered, they still had to return my money because I requested it for it to be returned and estate in the book that it should have been returned within ****************************************************************************************** at ************

  

  Business Response

  Date: 04/30/2025

  This customer was instructed to send in (LOC) Letter of cancellation on 7/8/2024. We never received a LOC so her account was cancelled due to NON-Payment. In order to issue a pro -rate refund we must have LOC along with ending miles to determine her refund. After further review of the account If the customer will complete her responsibility in sending a letter of cancellation request along with a certified odometer statement we would be more than willing to issue pro-rated refund.

  Customer Answer

  Date: 05/01/2025

  I did write a letter stating that I wish to have my policy canceled 7/8 2024 in the handbook it does not state that I need it to write a letter nor to sender odometer meter mileage in the latter. Every time I call Palisades protection coverage for **** about my refund. I was told that my refund would be issued as soon as possible or it will be issued in eight weeks six weeks the last time I called, someone told me that my refund was on its way when I called back a manager told me that my policy was canceled due to nonpayment. I never missed a payment. How can I miss a payment that was automatically taken out of my account this is crazy theyve been doing this for years and years in years and no one ever called them on it its not my fault that they had entered the wrong Vin number , they Owe me money and theyre trying not to pay me back. If you would like, I will send you a copy of the handbook and thats what the manager told me to read the handbook and I read it and it does not safe for me to send a letter. I sent a letter on 7/8/2024 this is their way of keeping peoples money. 

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to cancel this policy because I am getting me a new car and I cant get anyone on the phone and the one time I did get a person on the phone she was rude and would not let me cancel my policy. Then she hung up on me. I just want to get away from this company If I have to Ill get me a lawyer. Worse company Ive ever dealt with.

  

  Business Response

  Date: 02/04/2025

  Thank you for reaching out with your concerns.  The customer experience is our number one priority. Based on what you stated I instantly had IT department send me the call we do not accept any employee hanging up on a customer. After review it was determined that you hung up when the agent placed you on hold, keep in mind the cancellation instructions are outlined in the booklet we would never force you to keep a policy, your reason for cancellation is because you said you SOLD the vehicle. Please send in proof and we will get this cancelled out immediately. We hope this resolves any questions or concerns, and while we are sorry we are unable to keep you as a customer we wish you all the best with your vehicle in the future.