Reviews

This profile includes reviews for Ox Car Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ox Car Care has 2 locations, listed below.

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  Ox Car Care

  17875 Von Karman Suite 150 Irvine, CA 92614

  
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  Ox Car Care

  4 Park Plz Ste 500 Irvine, CA 92614-5209

  

Review Details

• Review fromCheryl D.

  Date: 08/04/2025

  4 stars
  I think it went well and Im happy I can save some money

• Review fromImogene K

  Date: 08/04/2025

  1 star
  Trying to cancel service with these people is next to impossible. You cant just call and cancel. You have to go through email and they make it as difficult as possible to do. Stay away from this company. STAY AWAY

• Review fromPatu L F.

  Date: 08/02/2025

  3 stars
  thank you all good so far. I just started with them today I hope everything will be OK.

• Review fromSusan H

  Date: 08/02/2025

  1 star
  Please, please do not do business with this company. They are nothing but a big fraud within a week of getting the policy, I decided that I wanted to opt out you supposedly have 30 days and you will lose your activation fee which I understood. I called them to find out how to cancel my policy. I talked to six people was told I had to I couldnt do it over the phone. I had to send an email to cancellations at **********. I did that. It immediately came back as that was not a valid email address I called them back again had to go through six people was given another email address which also came back as not a valid email address. I then had to call them a third time went through six people was told to send to yet another email address which finally went **** did that told them do not take out my first payment on the 10th of the month this was on 8 July on the 10th of the month they withdrew $100. I messaged them and tried to get my money back. They told me it would be anywhere from 2 to 15 days which shouldve been before 31 August I still have received nothing and every time I contact them I get the same message. It will be returned within 2 to 15 days. Im not sure what year because I still have not received anything and it is now 2 August, so Ive had to turn this over to my bank to dispute these charges. These people are crooks. They tell you one thing while youre on the phone and then they do something different when theyve got your money and then you have to jump through millions ofhoops to get your money back on a 72 year-old old lady that was trying to protect herself and now they have $100 of my money that God only knows when I will get back. Please do not do business with these people. They are crooks and frauds.!!!!

• Review fromZelda M

  Date: 08/01/2025

  1 star
  Do not use Ox car care they are a RIP off company they hold up on approving your repairs, it took them 1 year to reimburse me for an oil change, my car broke down and they sent a two truck to tow my car, only for me to be told that they had a more important tow that they had to do and left me stranded and it took them 3 hrs to get someone else to come out to tow my car, my car is at the mechanic shop right now, for my a/c to be repaired, and I was told that it could take 14 business days for them to approve the repair and I don't qualify approve a rental car, because it's only going to take them 4 hrs to complete the repair, they won't approve me to get reimbursed for a rental car, and they only pay $30 a day and for only 8 days, but they can keep me car up to 14 days. That's so unfair because that my only means of transportation to work, so now I have to pay for me to get a ride to work, the mechanic shop just informed me that he was told that the process was being delayed on purpose. And new department that my claim was forwarded to will try to escalate, the process but there's no guarantee that it will be escalated today, the repair shop and Ox are both closed on the weekends, I'm so upset.

• Review fromElizabeth P

  Date: 07/31/2025

  1 star
  We were supposed to have 30 days to look over the service contract but 7 days later they took the money out I am still arguing with them to get the money back They lied about the coverage once we got The paperwork things they said were covered werent stay away from this company

• Review fromWillie M

  Date: 07/31/2025

  5 stars
  Very good to day I agree with everything that was said today

• Review fromGloria

  Date: 07/31/2025

  1 star
  I cancelled my service after 2 days. It has taken me two cancellation letters and a email to possibly be cancelled. I am still waiting. It's easy to sign up but he'll to cancel and they keep your deposit.

• Review fromCatherine

  Date: 07/30/2025

  5 stars
  I think this is great was contact by oxcarcare they reach out to me **** was given great services

• Review fromEdward

  Date: 07/30/2025

  5 stars
  They were very cordial and polite and answered all my questions