Complaints

This profile includes complaints for Auto Renewal Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Renewal Center

  6789 Quail Hill Pkwy Ste 605 Irvine, CA 92603-4233

  
• 

  Auto Renewal Center

  16510 Bake Pkwy Ste 200 Irvine, CA 92618-5606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had received a notice in the mail about the pick up I had bought, since it included the dealer I had bought it from I called the number and my call was returned on 11/7/2024. It was concerning a extended warranty and I spoke to a man named ***** *******. I always answer my phone and automatically put it on speaker, which I had done and I had 4 other people listening to the call. When ***** first started telling me about the warranty I was not interested. Then he said that this plan included maintenance like oil changes and all. All I was responsible for was tires. And everything had to be done at a **** dealership. I agreed and was put on another line with the finance people to pay for it all.. I made the down payment of 300 some and my monthly bill was 168. something. I signed the papers and was transferred back to ***** and he then told me I had a 30 day waiting period. On Feb. 19th I called **** to get my oil changed and gave them this policy number and they called to verify it and was told that maintenance was not included. I called A.R.C. and left a message, they called back and the *** said I needed to talk to a supervisor who would call me back. ****** finally me back and said that ***** didn't lie to me, he had simply hit the wrong button and printed the wrong contract, but he would take care of it. He was to call me back the next day. I heard nothing and tried calling several times with no response, so the next day I called. I finally got a call back from them and some lady said that they couldn't give me the right contract but they would reimburse me for my oil changes. I said that was not acceptable that I wanted the contract which I am paying for, she said ****** would call me back. When he did call he said that the would reimburse me for the oil change but I was not getting a the contract that I had bought and it was no longer being offered. And accused me of trying to get rich quick and hung up. All I want is what they originally sold me.

  

  Business Response

  Date: 02/28/2025

  ** has reviewed customer complaint. ** will refund ****** . The customer request for the refund amount is entirely incorrect. No further action is required by either party at this time.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty from warranty protection services and after 2 months I attempted to use it that's when I was informed they would not cover my 2021 ***** Silverado *************************************************************************************** writing and it had the be notarized which I did and I sent it to them certified mail so that I knew it was received I've had multiple times of calling their number but I keep getting told that someone will call me back but no one has called me back, I need help please.

  

  Business Response

  Date: 02/06/2025

  ** has reviewed customer complaint. This is a full refund. A check will be issued for the full amount. If the customer would like refund tracking details they can call into CS toll free.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to cancel my warrenty plan with them. I purchased a warranty coverage yesterday being made to think that they were affiliated with my dealership. This was not the case and I was put on hold by an ai voicemail. I was told I had 30 days to cancel my coverage. My contract number is MAS347103373 throught motoassure vsc.

  

  Business Response

  Date: 01/31/2025

  ** has reviewed this customer complaint. ** has refunded the entire customer amount and cancelled out the deal. No further action is required at this time.

  Customer Answer

  Date: 01/31/2025

  I checked with the financing company ***** and they said that the account was still active. I also checked my bank account and my $100.00 deposit was not refunded. 

  

  Business Response

  Date: 02/01/2025

  ** has reviewed this customer complaint. This customer is cancelled and refunded out.

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/28 I signed a contract for vehicle warranty but decided to cancel the contract. I reached out to *****, the contract company, that I wished to cancel the contract which they took care of and told me to formally tell auto renewal center. Now I am trying to contact auto renewal center to let them know that I cancelled the contract but I've been ignored.

  

  Business Response

  Date: 01/29/2025

  ** has reviewed customer complaint. ** will refund and cancel out the deal per customer request. No further actions is required at this time.

  Customer Answer

  Date: 01/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 12/12/24 cost $3889 Truck warranty Want a full refund/ i have 30 days for this No return phone calls or returned e-mails I have filed a dispute with my credit company.

  

  Business Response

  Date: 01/17/2025

  ** has reviewed this customer complaint. This customer charged back their payment and got their full amount back. After they charged back we cancelled them out. No further action is required by either party.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel this product once I realized what it was. It is impossible to do so. I call the numbers provided, get an automated bot and am told someone will call me back. They NEVER do. I do not want this bogus 'service'. I was scammed. I canceled the credit card provided so have not been charged. They continue to harass me for payment and won't allow me to cancel

  

  Business Response

  Date: 01/13/2025

  ** has reviewed customer complaint. ** will cancel out the deal. No further action is required by either party at this time.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/9/24 I purchased a used truck from a dealership. I was sent a notice in the mail that my sensors weren't covered under the power train warranty. I was told I could purchase a service through ***** but now found out it was through Auto Renewal Center. I approved $100 monthly for the service coverage. I was not told that they took out a loan for $4,411.80 @ 11% for 48 months total sale price of loan is $5,781.90. I got the paperwork with my forged signature on it which I have copies of. I never e-signed anything for the said loan. I called to cancel the service when I saw they illegally took out the loan on 11/13/24 it was approved by ********* ***** at Auto Renewal Center. I want a refund & the loan canceled. I contacted ***** who kept saying I had to call the dealership which I didn't know what she meant since I didn't go through a dealership to get it. I was finally told to contact Auto Renewal Center & send them a notarized letter asking to cancel the loan. I was told I have to continue to pay it for 6-8 weeks because I will default on the said loan if I don't continue paying. I've tried contacting Auto Renewal Center with no response. I need help to resolve this. I don't want the forged loan or it to affect my ********** want a refund on all charges they took from me.

  

  Business Response

  Date: 01/10/2025

  ** has reviewed customer complaint. ** will refund ****** and cancel out the deal per customer request. No further action is required by either party at this time.

  Customer Answer

  Date: 01/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/23/24 I got a letter in the mail saying final notice and it was days after getting a real recall letter from *****. The AUTO RENEWAL CENTER sent the card and said to call within 5 days. I called and was told about how my warranty wasnt good anymore and that they (auto renewal center) was certified by ***** for warrantys. Said it was $100 today, asked for my card information and I gave him just the card number but didnt give him the ccv or the expiration date like he asked. He then said oh look I guessed it and then it went through. Then had me e-sign a paper about the warranty but it never said it was a loan or a contract. He had my social security number when I NEVER gave it to him nor did he ask. Then the email I got wasnt not the same one I e signed. The one he sent me was a loan application and contract for $6,000+ when he never once said anything about a loan nor did I say he could run my credit or anything about a loan. Now I cant get a hold of customer support by phone or email. Line5 answered and told me to call the auto renewal center support number and tell them I want to cancel but I cant get a a hold of anyone. I need this canceled and my $100 refunded!

  

  Business Response

  Date: 12/25/2024

  ** has reviewed customer complaint. CS  has refunded ****** down payment and cancelled out the deal per customer request. No further action is required at this time.

  Customer Answer

  Date: 12/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Korbin Agla
  
   
  

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4th I got roped into a loan/warranty with auto renewal center that I don't need under the pretenses that if I put a deposit down, I'd be able to refund it within 30 days if I looked over the paperwork and wasn't satisfied. "No callbacks" allowed for whatever reason which is the first red flag. I immediately called line5 and cancelled my policy with them, and they told me to reach out to auto renewal to inform them. Now they have my $100 deposit and if still says it's a pending charge for almost a week. I called to get it refunded and there was a reversal on my bank which showed up on November 5th, but isn't showing up anymore. With all the shady business practices employed, along with ******* ******* being extremely rude and aggressive, I'm filing a report so that I get my money back, and keep this shady company from charging me for a service that doesn't even exist.

  

  Business Response

  Date: 11/18/2024

  ** has reviewed customer complaint. ** will refund ****** and cancel out the deal per customer request.

• Initial Complaint

  Date:11/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding my *************** Contract (Contract # MAS347101825) with Auto Renewal Center. I joined the policy on Friday, October 18th, and on the same day, I decided to cancel the contract because I no longer need the coverage. Despite multiple attempts to contact them through both phone and email, my cancellation request has not been processed or ***************** is a detailed timeline of my attempts to resolve this issue:October 18th (Friday): I joined the *************** Contract and immediately decided to cancel it. I contacted Auto Renewal Center the same day via email to request cancellation, but I did not receive any response.October 21st (Monday): I followed up with call and email to Auto Renewal Center. They acknowledged my request and stated that the cancellation would be processed via phone, but I never received any confirmation or further communication.October 30th (Wednesday): I called Auto Renewal Center to inquire about the status of my cancellation. During the call, I was told that my cancellation request had not been processed. I reiterated my request to cancel the contract, and they assured me that it would be handled within 48 hours.Despite the assurance given on October 30th, I have still not received any confirmation, and my contract has not been canceled. Throughout this process, I have made every effort to contact them both via email and phone, but to date, I have not received the necessary confirmation or action to finalize the cancellation. Line 5, the loan company associated with this policy, has sent me a statement requesting payment, even though my cancellation request remains unresolved.Thank you for your attention to this matter. I hope that the BBB can assist in facilitating a resolution, as I have yet to receive any response or confirmation from MotoAssure.

  

  Business Response

  Date: 11/11/2024

  ** has reviewed the customer compliant. ** will cancel out the customer per customer request. No further actions are required by either party at this time.

  Customer Answer

  Date: 11/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****