Complaints

This profile includes complaints for Auto Renewal Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Renewal Center

  6789 Quail Hill Pkwy Ste 605 Irvine, CA 92603-4233

  
• 

  Auto Renewal Center

  16510 Bake Pkwy Ste 200 Irvine, CA 92618-5606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction Sept.19, 2023 Put down a $295.00 down payment by credit card on an auto renewal warranty protection for a 2016 Kia ** optima . The first monthly payment was October 6, 2023 by auto payment via by credit card. It was to Mepco phone # ************ I called and canceled it by Oct. 23 as I had not has a written copy of anything I filled out the required paper work and had it notorized and mailed to the given address at :*************************************************************************************/They received it. Since the I have been back and forth with them about a refund. Always an excuse like it was not put in the system etc etc. I have been getting text messages and paper bills from Mepco for payments They said nothing was received by them for cancellation.I cancelled my credit card so they would not keep taking payments .In my last call to the Auto Renewal Center today they wanted a cancellation Number. I was not told I needed one and did not receive one .Their # ************ an answering service and no one calls back. They need to call Mepco and say it was cancelled in Oct.so I dont keep getting harassed,. They said they cant do anything till the *************** tell the its cancelled. The first credit card payment was issued for $270.17 on Oct. 7, 2023

  

  Business Response

  Date: 03/24/2024

  CS has reviewed customer complaint. CS will refund ****** and cancel out contract. No further action is required by either party at this time.

• Initial Complaint

  Date:07/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had enrolled in a warranty subscription from Auto renewal center via phonecall on June 13, 2023 and was told I would have 30 days from that point to cancel the subscription should I choose not to pursue the warranty further. I Called on June 29, 2023 and spoke with my contact *************************** who has made several phone calls and a few email exchanges detailing that he would cancel my contract as I had made the request within the 30 day grace ******* However, I was later build erroneously by their payment company Mepco in the amount of $224.05. The communication between the vendor and the payment company seems to be poor as Auto Renewal has already refunded my initial down payment of ****** and claim to have sent a check refunding the erroneous first month's charge for a warranty I have already cancelled however I am still waiting for that check via mail. Now Mepco is continuously sending me emails saying they will bill me AGAIN the following month on August 12, 2023 despite already having verbal and email confirmation that the contract was terminated. Calling Auto Renewal Center diverts me to a call center whom states my calls would be returned trying to resolve this in a timely manner and yet no one responds conveniently after my initial dealings with ***************************. Trying to ensure that my contract is cancelled on their end AND is recognized by their payment company Mepco so that they will stop making unauthorized charges to my credit card company.

  

  Business Response

  Date: 07/27/2023

  CS has reviewed customer complaint. CS has refunded and cancelled out the customer. No further action is required at this time.

  Customer Answer

  Date: 07/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was trying to get in touch with somebody to cancel this warranty like a month ago but was having a hard time, I guess nobody was in the office or something and I called twice It was told the messages would just would have to be relayed. So I just canceled my whole card to avoid the frustration of getting charged and they got my new card information and charged me $212 a few days ago.... I'm more than livid like I just want this company to go away and get out of my bank account and leave me alone. I'm trying to CANCEL this.

  

  Business Response

  Date: 07/20/2023

  Cs has reviewed the response. Per customer request we have stopped all future payments. No payment shall be processed any further.
  

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in March to have my contract canceled, and I was told that it was. It is ****** and I was still charged. No one is answering the phone or calling back. I am prepared to get other parties involved if needed.

  

  Business Response

  Date: 04/19/2023

  CS has review the file, we have credited amount $210.89 back via card on file. No more payments should be process any further.

  No further action required at this time. 

  -CS 

  Customer Answer

  Date: 04/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21, 2023 I spoke with a woman trying to sell me an extended car warranty. She told me she was from the ************* After the quote my husband and I gave her our debit card information. The bank would not allow the transaction thank goodness. After speaking to her a bit longer we felt this might be fraudulent and told her we did not want the policy at all. The following business day this company debited $100 from my bank account. They have a "sister company" called Warranty ************** Services. This is the company name and telephone number ***************) linked to the *** debit at the bank. I called this number and they told me they never billed me and they had no record of a car warranty policy. Of course they don't, I didn't agree to one. They gave me the number to Auto Renewal Center **************. This representative called their company by the same name - Warranty ************** Services and not Auto Renewal Center. They also do not allow you to speak to a representative. I want this company recognized for their fraudulent behaviors and misleading information as well as my $100 they took from my bank account.

  

  Business Response

  Date: 03/25/2023

  CS has reviewed customer complaint. This customer has been refunded 100% via cc on file. The policy is now cancelled out per customer request. No further action is required at this time.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unfortunately agreed to a policy with this company. November 3, 2022: I called to cancel this policy. I received confirmation of the cancelation and was assured that I would not be charged further. January 2023: I am charged $154.46. I called and RE-CONFIRMED that my policy was canceled. February 2023: I am charged another $154.46. I tried calling their support team and kept being connected to "overflow" in which they would hang up on me, lie to me (said I was called by a 949 number twice and left a voicemail - neither of those are true statements). Over the course of 3 days from 2/27 to 3/1 I am repeatedly told I'd get a call within an hour. Finally I receive a call and I speak to someone today who was incredibly rude and hung up on me. She did confirm my policy was canceled in November and assured me that her manager would send a refund check in the mail. After my terrible experiences and history with this company not being truthful with me, I canceled my credit card and submitted disputes for the last 2 charges. I need a refund for that $308.92.

  

  Business Response

  Date: 03/02/2023

  CS has reviewed customer response. Pro rated refund due is 308.92 . No further action is required at this time.

  Customer Answer

  Date: 03/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out this company was a fraud and I've been calling since Nov. 9th to get my service canceled. Nobody ever return my phone call. My debit card got charged on the 10 of December 2022. There was no problem with taking my money and no problem charging my card but its a problem stopping service and getting refunded. **************** is rude and does not try to help at all. Just hang the phone up in your face while your talking.

  

  Business Response

  Date: 12/12/2022

  CS has reviewed customer complaint. The contract has been cancelled per customer request. CS will await odometer reading so they can process any owed pro rated refund.