Complaints

This profile includes complaints for Auto Renewal Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Renewal Center

  6789 Quail Hill Pkwy Ste 605 Irvine, CA 92603-4233

  
• 

  Auto Renewal Center

  16510 Bake Pkwy Ste 200 Irvine, CA 92618-5606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an elderly man who has always been very responsible with my bills. I received a threatening letter in the mail saying I needed to CALL IMMEDIATELY, not realizing that this is marketing from a company that I've never done business with. I called and gave them my card number, not realizing that I was ordering a new service and not realizing that they would be charging my card. When I received notification from my bank that a $100 charge was processing, I immediately tried to call to cancel. There is no one there - just an immediate answering machine. I am on a fixed income and cannot afford this. l need this canceled immediately. I don't even drive anymore. It is a terrible business practice to prey on the elderly who feel vulnerable.

  

  Business Response

  Date: 08/22/2025

  CS has review complaint, per client request this contract is canceled and refunded 100% 

  no further required action from either party at this time. 

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted today after several mail in promotions. The deal seemed quite appealing offering a 199.00$ off from the policy. Offering only a 100$ down payment. I do NOT need an extended warranty upon further review, and would like to request my down deposit back. As well as a refund of my 100$ down deposit which was promised per the 30-day policy. Additionally, I was told that calling back would be considered fraudulent per the policy. After attempting to contact customer care which is an AI generated stonewall I am still awaiting solid confirmation on a cancellation.This company is unfortunately a phishing/scam company which is seeks to extort out funds. I would like my records to be taken off their list, as well as my 100$ deposit refunded and NO further charges made on my bank account.

  

  Business Response

  Date: 08/20/2025

  CS has review complaint, this deal had been canceled same day of inquire of purchase and no payment was ever process..

  No further action from either party at this time 

   

  Customer Answer

  Date: 08/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a phone call with the Auto Renewal Center on 7/24/25 and they gave me a quote on car warranty for my 2014 ***** Civic. Wasnt too sure about it so I put down $100 to secure a spot as they said I would not be able to call back later for preventive fraud purposes. Did some research and concluded they are a scam phishing company and called them multiple times before I got a response from corporate. I told them I did not want to follow through with the policy and the speaker was incredibly rude, stated lied about issues that my car may have, and when I stood my ground and said to cancel the policy he said fine he will cancel it and thanked me for wasting their time. Anyways, he did not retrieve any actual information from me to ensure that my policy was canceled and no charges would be made on my card, so I am requesting a FULL REFUND for my $100 and to be taken off their list. Ive already made my bank aware that any transaction through them are unauthorized moving forward and they stated if I do not get my refund and card information removed they will be filling a dispute and I should speak with the police on filing a fraud claim against the company.

  

  Business Response

  Date: 08/05/2025

  CS has review complaint, this account is now refunded 100% to card on file.

  no further action from either party 

  Customer Answer

  Date: 08/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** T
  
   
  

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not stop contacting me after informing them several times I do not want their warranty or anything they have to offer!! Wants to argue with me every time I inform them I already have a warranty and don't want theirs. Leave me alone and do not contact me for any reason.

  

  Business Response

  Date: 07/31/2025

  CS has review complaint, we will remove client out of marketing, he will no longer received a notice via mail.

  Customer Answer

  Date: 07/31/2025

  You stated you would remove me from mail list. I do not want any contact from you including, email, text, phone call, mail, etc

   All forms of contact and communication.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we bought warranty for our car 08-08-2023 .paid it off on 02-24-2024. So we have never used the warranty until May of 2025 we tried calling them and the car dealer also tried calling the company and we got no response at all . all we could do is leave messages but no response from them at all. We also found out they put our Vin # for our car wrong .We feel we have been scammed by this company and we are trying to get some help .The agent who got us this warranty told me we would be fully covered for 5 yrs or ******* miles his name was ****** he is not even answering the phone he gave me it is saying the number you have dialed is allogated .We paid this company Auto Renewal Center $3936.06 and also the $100.00 dollars they ask for in the beginning and never got to use our warranty .So I am hoping BBB CAN HELP US

  

  Business Response

  Date: 06/24/2025

  CS has reviewed complaint. CS spoke w/ client and let them know to send registration or insurance to correct the file to start claim.

  Client did not want to continue, advised to send letter of cancellation to issue pro rated refund. 

• Initial Complaint

  Date:06/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my policy for months getting no where. Every time I call i get jerked around everyone saying they can't help and they will transfer me to someone who will and that they will call back and never once gotten a call back. I just want this to all be over. I don't want or need there service anymore.

  

  Business Response

  Date: 06/25/2025

  ** has review complaint. per customer request, contract is now canceled. no further action required from either party. 

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request the immediate cancellation of the extended warranty contract associated with my 2025 Nissan Rogue and a full refund of all payments made.When I was contacted by your representative, on 05/12/2025. I was led to believe that the extended warranty was offered through my dealership. At no point was I informed that this agreement involved a separate loan or financing arrangement. This lack of transparency has caused me significant concern.After reviewing similar complaints on the Better Business Bureau website, I am alarmed by the pattern of misrepresentation and unethical business practices associated with your company. Better Business Bureau I am exercising my right to cancel this contract under the terms provided and expect a full refund of all payments made. Please confirm the cancellation in writing and process the refund promptly.

  

  Business Response

  Date: 05/14/2025

  ** has review complaint, we have canceled and refunded customer 100$ deposit. No further action from either party 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. They called to tell me that I only had powertrain insurance and needed to upgrade to bumper to bumper coverage. Even though at the time of purchase I remember upgrading to bumper to bumper insurance already. I was ignorant and got scared because they said something was about to go wrong with my truck and needed to pay $100 down for coverage. He then told me I had 30 days to compare plans and cancel. I called where I bought my truck from and was told I already had bumper to bumper coverage. I was told that this was not directly **** who sold me this extra coverage and that I needed to cancel. The last representative said I was not allowed a refund even though I called back within 20 minutes.

  

  Business Response

  Date: 04/23/2025

  ** has reviewed customer complaints. ** will cancel this deal and refund $100.00. No further action is required. If the customer would like refund tracking details they can simply call into CS toll free.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called auto renew center on 3/10/2024 to get a policy on my 2019 **** fiesta and paid a $100 down payment and was told Id have 30 days to cancel and get my money back Ive tried to call them several times and left emails I want this policy and loan CANCELLED.

  

  Business Response

  Date: 04/10/2025

  This deal has been fully cancelled and refunded. 

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The auto renewal place tried to set me up for a membership charged me 100 to activate I was not aware the documents I signed were for a bank loan I want my 100 refund and everything cancelled

  

  Business Response

  Date: 03/05/2025

  ** has reviewed customer complaint. ** will refund 100 and cancel out the deal per customer request. No further actions are required by either party at this time. If the customer would like tracking details in regards to refund they can simply call into CS.

  Customer Answer

  Date: 03/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********