Complaints

This profile includes complaints for Hyundai Capital America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hyundai Capital America

  3161 Michelson Dr Ste 1900 Irvine, CA 92612-4418

  
• 

  Hyundai Capital America

  PO Box 20835 Fountain Valley, CA 92728-0835

  
• 

  Kia Motors Finance

  PO Box 660891 Dallas, TX 75201

• 

  Hyundai Capital America

  PO Box 7247-0332 Philadelphia, PA 19170

• 

  Hyundai Capital America

  Phila, PA 19170-0001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 30, I agreed to purchase a vehicle and finance through Hyundai Motor Finance (Hyundai Capital), but an issue occurred with the dealership ******** Hyundai) and we agreed to unwind it. The purchase was cancelled on Dec. 13 and the dealership has assured me multiple times that they have submitted the cancellation. However, on Dec. 26, I received a bill from *** for the first payment of the auto loan for the vehicle that I did not purchase. Calling *** customer service multiple times, I am told that no cancellation documents have been received and then the **** usually will redirect me to an unrelated hotline or disconnect. I have reached out to the dealership multiple times, and they repeatedly tell me the documents were submitted weeks ago. The dealership said their finance director spoke with *** and it was confirmed that the dealership has completed their portion of the process. Yet, when I contact *** to confirm, they tell me no cancellation documents have been submitted and according to their records, I still owe the balance of the auto loan. I am very concerned that this issue will negatively impact my finances and credit rating. I am requesting immediate assistance/attention to resolve this matter and complete the cancellation of this transaction.

  

  Business Response

  Date: 01/15/2025

  Hyundai Motor Finance (HMF) has contacted the customer on 01/15/2024, their concerns are being addressed and together we are working on a resolution.

  Customer Answer

  Date: 01/17/2025

   I have been in communication with this business and they have acknowledged my issue. I am awaiting confirmation that the issue has been resolved, upon which I will accept their response.

  

  Business Response

  Date: 01/22/2025

  Hyundai Motor Finance (HMF) responded to our customer's concerns via Phone on 01/21/2024 and provided them with a resolution.

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently experienced significant frustration with Hyundai ****************** regarding the financing of my Ionic 5. Despite my consistent efforts to make timely payments, I have been inundated with calls from their representatives insisting that I have missed a payment and charging me extra monthly fees as a result.This issue first arose in October 2024, when I received notifications about an alleged missed payment. After verifying my records and confirming that all payments had been made on time, I took the initiative to contact Hyundai ******************. During this conversation, I was assured that the problem would be resolved if I made a payment to correct any discrepancies in their system. Trusting their assurance, I complied and thought everything had been settled.However, much to my dismay, the same issue has resurfaced. I've been receiving repeated calls from their collections department claiming that I'm still behind on payments and threatening additional charges. This relentless harassment is not only frustrating but also deeply concerningespecially considering I've already taken steps to rectify what should have been a one-time error.The lack of clear communication and follow-through from Hyundai ****************** has left me feeling undervalued as a customer. It's disheartening to deal with such inconsistencies from a financial service linked to reputable automotive brand like ************************* conclusion, the Ionic 5 designs are flawed in many ways, but my my experience with Hyundai ****************** has been overwhelmingly worse due to poor customer service and ongoing billing issues. If you're considering financing through them, tread carefully; be prepared for potential complications in your billing process that may lead you down an unnecessary path of stress and frustration.

  

  Business Response

  Date: 01/14/2025

  BBB RESPONSE: Hyundai Motor Finance (HMF) has contacted the customer and a message was left on 1/14/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payed off a lease on my Hyundai vehicle. Called on December 30th for the bill of sale and the title to be released so I can register the vehicle and be able to drive it, as registration is now expired.Was told on Dec 30th that the title could take 10 days. Today on Jan 9th was told it could take another 30 days.

  

  Business Response

  Date: 01/14/2025

  Hyundai Motor Finance (HMF) has contacted the customer and a message was left on 1/14/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband financed a vehicle in August of 2023. My husband received deployment orders in the middle of 2024. We contacted every creditor for him and myself for SCRA benefits. I sent my husbands deployment orders to *** via email as stated on their website on July 1, 2024. I received no confirmation or acknowledgment. I emailed them again on July 6, 2024 for a follow up and again, received no response. I called and was first told that the decision to approve SCRA benefits takes up to 30 days. I received a denial email a few days later. My husband called requesting more information and we were given the run around and were told that *** provides no such programs for military deployment. We asked to speak with a supervisor, after a back and fourth conversation with no exact explanation of the denial, the supervisor said he can help with requesting a deferment only. We asked for how long as my husband would be deployed from Oct 2024 - May 2025 as indicated on his official orders. After another stressful and overwhelming back and fourth, the supervisor said he could only do deferment in 2 month periods and he would try for 4 months. Meaning the first request would be 2 months and a 2nd request for an additional 2 months for the time being. this supervisor said he would call us back about the decision. We got approved for the first 2 month deferment, my husband deploys, and now Im getting harassed with phone calls from *** Finance and past due letters. I am receiving more than 7 calls in a 7 day period. Please explain how every creditor/lender has applied SCRA benefits and not *** *********************** Please explain why these repeated phone calls are taking place when they go against *****. These continuous and repeated phone calls are also being done to my husband who is deployed overseas and is causing a burden and stress.

  

  Business Response

  Date: 01/10/2025

  Kia Finance America (KFA) has contacted the customer, and a message was left on 1/10/2025 to discuss their concern.We will follow up with the customer in 2 business days from initial contact.

  Customer Answer

  Date: 01/12/2025

  I am responding to the business response in order to comply with BBB timeframe. 1 phone call attempt was made, I returned the **** call on 01/10/2025, same day, at 5:06pm. I left a voicemail leaving my name and requested a call back. My complaint has not been resolved.

  

  Business Response

  Date: 01/14/2025

  Kia Finance America (KFA) has contacted the customer on 1/14/25, their concerns are being addressed and together we are working on a resolution.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hyundai Elantra in 2019 and financed it through Hyundai Motor Finance. On the web site for my account, the information says that the ******* payment was my final payment ($373.47). Now, the information on my account says I have zero payments left, but I have a balance of $387.10. I contacted Hyundai Motor Finance. The representative told me that my monthly payments are done. But, I have a final payment due for $387.10 on the principal. He said this is reflected on my statement. I assume the web site reflects the exact information that's on my statement. On the statement, it says I have one payment remaining. a payoff amount of $388.05, and a remaining payment of $387.10. In indicating one payment remains, there no distinction made regarding monthly payments and what this final payment represents. I thought I had made the final payment. The web site for my account says I have zero payments remaining (see attached). Also, if the payoff amount is $388.05, WHY is the final payment $387.10. That's a $.95 difference. Does that mean I'll have a final FINAL payment in February of $.95. I want to know that a final payment is indeed a final payment and that monthly final payments won't keep reappearing each month. On the statement, it says I have one payment remaining and on the web site it says I have zero payments remaining. A payment is a payment and the remaining payment has the same due date as previous monthly payments. I have had issues with Hyundai Motor Finance in the past with their web site not allowing me to log in for several months and now the web site not accurately representing what a final payment is. This is extremely confusing and frustrating and I need Hyundai to clarify why the account says zero payments needed at this time and then says I have a balance. They need to correct this in my account and on the web site if other customers' information is not being accurately represented.

  

  Business Response

  Date: 01/10/2025

  Hyundai Motor Finance (HMF) has contacted the customer and a message was left on (1/10/2025) to discuss their concern. We will follow up with the customer in 2 business days from initial contact.

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ********************** is not providing a letter of guarantee to ********************* after multiple requests. The car was involved in an accident on November 2, 2024 which resulted in a total loss. ********************* has been making requests for the letter of guarantee since November so they can payoff the loan. However, *** ********************** has not provided the necessary information to have the loan paid off. *** continues to charge interest while they delay providing the information. I believe *** should waive any interest charged from December 1st 2024, as they should have provided the necessary information to Progressive in a timely manner. I feel like they are withholding the information to continue collecting interest on the loan.

  

  Business Response

  Date: 01/09/2025

  Kia Finance America (KFA) responded to our customer's concerns via Phone on 1/8/2025 and provided them with a resolution.

  Customer Answer

  Date: 01/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20th, 2024, *** Motor finance took out $5,900 from my account without authorization. My monthly car payment is usually $913.00 and I always receive a confirmation email regarding authorized payments made online. There were no authorized email received for the $5,900 that was taken out. Upon finding this out, I called *** and requested a refund. I was told it would take 15 days for the refund to process. I called back 20 days later, only to be told that the refund was denied since in the 15 days it took to process the refund, my car payment became due and they could not refund the full amount without taking a payment, to which I agreed. I told them to take 1000 to cover any additional fees and refund me $4,900. I was told it would take 15 days for them to process my refund. I waited about 30 days and no refund was received. Eventually, my refund check came back for $3,073.18 in November. When called back, I was informed that the time it took for them to process the refund, they had taken an additional payment as well as a partial payment for the following month. Additionally, they reported that I was 30 days late on a a payment to my credit. When I asked to speak to a supervisor, I was told none was available. I called again to ask to speak to a supervisor, I was placed on hold, only to be transferred to another call center who was rude and told me they could not find my account. I was then placed on a 1 hour hold without resolution and without being able to speak to a supervisor. This has been a nightmare. After researching online, I am not the only one this has happened to. They are several post that states they took unauthorized payments and gave the client the run around for the refund. This situation has caused me so much stress, and I am automatically anxious dealing with them in any capacity.

  

  Business Response

  Date: 01/08/2025

  Kia Finance America (KFA) responded to our customer's concerns via phone on 1/8/2025 to address their concerns. 

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to reach anyone from *** FINANCE OVER THE PHONE THEY ANSWER then disconnect and do not call me back my phone number is **********.

  

  Business Response

  Date: 01/09/2025

  Kia Finance America (KFA) responded to our customer's concerns via Phone on 01/09/2025 and provided them with a resolution.
  

  Customer Answer

  Date: 01/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Apex Law
  
   
  

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern and disappointment regarding an unresolved issue with my car payment refund. On November 9th, a payment of $728.40 was scheduled to be withdrawn from my account, as it had been for the prior three months. However, on November 10th, I received an email stating the payment did not process, prompting me to manually make the payment. The following day, November 11th, Kia Finance America withdrew the same amount again, resulting in two payments for the same billing cycle. Upon noticing this, I contacted *** Finance immediately to address the issue and requested that the second payment be stopped. Unfortunately, I was informed that *** could not cancel the withdrawal and that I would need to wait for a refund check, which would take approximately 20 days to process and ********** date, I have not received this refund. Despite multiple follow-up calls in December, where I was assured the check was forthcomingincluding a promise that I would receive it by December 27th. I understand that Christmas may have delayed things by a few days, so I waited an extra week. However, as of January 3rd, 2025, I still havent received the check. I also called today and was informed that the check is still in review and hasnt even been processed! This delay is both frustrating and unacceptable, especially given the repeated assurances I have received from the Kia Finance America team.I kindly ask for immediate action to resolve this matter. I would like an accurate confirmation of when I can expect the refund check (which has not been successful so far) or to at least be provided with an alternative resolution, such as a direct deposit back to my account.Thank you!

  

  Business Response

  Date: 01/07/2025

  BBB RESPONSE: Kia Finance America (KFA) has contacted the customer, and a message was left on 1/7/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.
  

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my lease with the ******* agreed upon in the lease terms. The dealership told me that there were no issues upon thorough inspection of the vehicle. Now, Im receiving a bill stating that there was 6000 miles over what I gave them the car at and miscellaneous charges. Hyundai has been miserable to deal with every time there is an exchange.

  

  Business Response

  Date: 01/07/2025

  Hyundai Motor Finance (HMF) has contacted the customer and a message was left on (1/7/2025) to discuss their concern. We will follow up with the customer in 2 business days from initial contact.

  Customer Answer

  Date: 01/10/2025

  I called on Tuesday and was put on hold for half an hour. On Wednesday, the representative called me and I explained that I was in a meeting. We agreed that Thursday morning, she would give me a call at 8:30am. I did not receive a call at all Thursday at any hour of the day. This morning (Friday), I called again at 8am and was on hold for an hour until I was hung up on. You can imagine the frustration after being on hold for an hour. At every step, Hyundai is impossible to deal with. This is has been such a frustrating experience. I have offered to cooperate and am still being given the run around.

  

  Business Response

  Date: 01/13/2025

  Hyundai Motor Finance (HMF) has received the customers rebuttal response,and they have been contacted on (1/13/2025) to address the additional concerns they had. We are continuing to work with the customer on a resolution.

  Customer Answer

  Date: 01/15/2025

  I spoke to a representative that assured me that the dealership would reach out to me. The dealership has yet to reach out to me.

  Customer Answer

  Date: 02/05/2025

  This is my second complaint against Hyundai. As mentioned in my prior complaint, I turned in a lease to the dealership under the mileage agreed to under the terms of the lease. When I looked over the vehicle with the representative of the dealership, he stated that the car was in good condition and the mileage was good. Hyundai Finance sent me a bill three months later saying that I was 6k miles over the limit. More recently, I agreed to pay all the fees due except the fee for the mileage that was not there when I turned in the lease. They applied $400 of the money I agreed to pay toward the mileage which is completely against what I verbally committed to. They did this against my will knowing that I had not agreed to this. The people at Hyundai are pirates, scammers, and all around untrustworthy.
  

  
  

  

  Business Response

  Date: 02/11/2025

  Hyundai Motor Finance (HMF) has contacted the customer and a message was left on (2/11/2025) to discuss their concern. We will follow up with the customer in 2 business days from initial contact.