Complaints

This profile includes complaints for Hyundai Capital America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hyundai Capital America

  3161 Michelson Dr Ste 1900 Irvine, CA 92612-4418

  
• 

  Hyundai Capital America

  PO Box 20829 Fountain Valley, CA 92728-0829

  
• 

  Hyundai Motor Finance

  260 Interstate Circle NW Atlanta, GA 30339

• 

  Hyundai Capital America

  PO Box 78047 Phoenix, AZ 85062-8047

  
• 

  Hyundai Capital America

  P.O. Box 629027 El Dorado Hills, CA 95762

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my 2017 Hyundai ****** on April 2023. Hyundai Motor Finance never sent me a release of lien. I sold the Tucson Dec 23, 2024 and I called Hyundai motor finance to send me a release of lien. I also called, 12/27/34, 1/3/25, 1/15/25, & 1/21/25 (this time I spoke to an escalation manager). Each time I called they said they will mail me out a new release of lien. My Tucson is sitting at a dealer, and I have not received payment for the car because Hyundai Motor Finance is incompetent. I check the internet and this is a recurring problem with them lying about sending out a Release of liens.

  

  Business Response

  Date: 01/28/2025

  Hyundai Motor Finance (HMF) has contacted the customer on 1/24/2025, their concerns are being addressed and together we are working on a resolution.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 13, 2024, I requested a copy of my lien release for a 2011 *** ***** that I paid off in July of 2017. They said they would mail a copy to my new address. I never received it after calling them multiple times. They continued to tell me I had to wait 7-10 business days. Once Jan. 1st came, I called back and was told that they would fax the lien release directly to the Maine Department of Motor Vehicle. To this date, 1/22/25, the *** still has not received the fax. I asked if they could Fed Ex a copy of the lien release to me and they said they would do that on Jan. 10th. They still have not done that. I have spoken to multiple customer service ***** multiple supervisors and even was assigned a CARE manager on 1/14. I have not heard from the CARE manager despite calling and leaving messages on Friday, 1/17, Monday, 1/20, 1/21 & 1/22. On 1/16, I spoke with **** and she said she saw the uploaded copy of the lien in her system but was waiting for someone to come in to notarize it. She said she would call me later that afternoon to provide me an update and I never heard back. I called her again on 1/17 to inquire if the notary was able to notarize it and she said that person did not come into the office, therefore it was not sent. I called again today, 1/22 and spoke with Precious in the escalation ***** I asked her if she could email the *** a copy of the lien release as they said an emailed copy would be sufficient. Precious told me she could not. At this point, I just need *** ********************** to email, fax, Fed Ex or mail a copy of my lien release from 2017 and they have not done what I have asked. I am not able to sell my car to the buyer until I have a copy of the title and *** ********************** has been holding me up now for over a month.

  

  Business Response

  Date: 01/29/2025

  Kia Finance America (KFA) has contacted the customer, and a message was left on 1/24/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.
  
  

  Customer Answer

  Date: 01/29/2025

  I have finally received the lien release but they charged me $120.27 to Fed Express the documents to me. 

  

  Business Response

  Date: 02/05/2025

  Kia Finance America (KFA) has contacted the customer on 2/5/2025, their concerns are being addressed and together we are working on a resolution.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my 2020 *** ******* 11/27 when I purchased a new vehicle. I was assured by *** that my autopay would be discontinued. On December 15, a payment of 515 was taken out of my account without my authorization. When my bank called *** ********************* my bank was told they could not stop the payment because the refund had already been sent out again. This was December 15.. On January 2, I called to inquire about my refund because it had never come and I never got to buy Christmas presents for my family. I was assured that the check Would be mailed out this coming Friday For the amount of $518. I would call again on January 14 where I was told to look for the check in the mail and that it would be there by the end of the next week. Today on January 22 I called *** finance to inquire about my $518 refund and was told no refund had been sent to me. They have lied to me on three occasions they stole my money. I never missed a payment. I was never late on a payment. Ive been a great customer and now *** had $518 stolen from me.

  

  Business Response

  Date: 01/29/2025

  Kia Finance America (KFA) has contacted the customer on 01/27/2025, their concerns are being addressed and together we are working on a resolution.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lease on my Hyundai Kona was up in November 2024. I leased a new car with a different company who returned the car to ********* Hyundai in ************. Hyundai Finance has called and informed me that they have no record of the car being returned and that I am responsible and in default. Millennium Hyundai tells me that the car was returned to them Nov 18 and that they have entered this in their system. Hyundai finance maintains that they have no record of this. I have spoken to representatives from millennium and motor finance many times. They each maintain that the other entity is responsible. ***** is the manager at ********** who is familiar with the situation. I don't know what to do. I have contacted Hyundai customer service and they just told me to speak to the parties involved. Case # ********

  

  Business Response

  Date: 01/23/2025

  Hyundai Motor Finance (HMF) has contacted the customer on 1/23/2025, their concerns are being addressed and together we are working on a resolution.

  Customer Answer

  Date: 01/23/2025

  *** has been "working " on the issue since December. I have been notified that the case has been assigned to one person now. I am hopeful, but I will not be satisfied until the car is officially grounded and the open lease is closed. 

  

  Business Response

  Date: 01/30/2025

  Hyundai Motor Finance (HMF) responded to our customer's concerns via Phone on 1/30/25 and provided them with a resolution.

  Customer Answer

  Date: 02/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your help. 
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:01/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I assumed a vehicle lease from my parents. I signed the new lease as the sole lessee. Hyundai approved the lease assumption in October. They still have not given me the paperwork to allow me to register and insure the vehicle. They sent improper paperwork that still listed my mother as co-lessee. The new lease clear says she was released and I am the sole lessee. I am paying almost $540 per month for a vehicle that I cannot drive. I have emailed and called Hyundai many, many times and they have not corrected the problem. I sent them my copy of the signed lease and still have no resolution.

  

  Business Response

  Date: 01/27/2025

  Hyundai Motor Finance (HMF) has contacted the customer on (1/27/2025), their concerns are being addressed and together we are working on a resolution.

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Hyundai Motor Finance due to their deceptive, abusive, and unfair practices, which have caused significant financial and emotional harm.Key Issues:1. Misleading Payment Demands: Hyundai Motor Finance demanded large lump-sum payments under threat of repossession, despite my efforts to make consistent payments. After paying $1,500 upfront and $700 later, I was told additional amounts were due without explanation.2. Lack of Transparency: The company failed to provide clear account reconciliations or accurate documentation of charges, payments, and balances, leaving me unable to understand my financial obligations.3. Deceptive Communication: Representatives failed to offer clear payment options or solutions to avoid repossession, claiming they lacked my updated contact information despite it being provided multiple times.4. Credit Reporting Violations: My account was inaccurately reported to credit bureaus, severely damaging my credit score and affecting my ability to secure financing.5. Breach of Contract: Hyundai Motor Finance failed to honor their agreement by not offering reasonable payment plans or assistance during financial hardship.6. Taxable Charge-Off Practices: My account was charged off, seemingly to benefit the company at year-end, without offering alternatives to resolve the debt.Desired Resolution:1. Remove the charge-off status from my credit reports.2. Provide a full and itemized reconciliation of my account.3. Offer fair compensation for financial and emotional harm caused.4. Implement better policies, including reasonable payment plans and deferments, for consumers in similar situations.5. Investigate their practices for potential systemic misconduct.I seek accountability and resolution to restore my financial standing and prevent this from happening to others.

  

  Business Response

  Date: 01/17/2025

  Hyundai Motor Finance (HMF) has contacted the customer on 1/17/2025, their concerns are being addressed and together we are working on a resolution.

  Customer Answer

  Date: 01/29/2025

  I am filing a formal complaint against Hyundai Motor Finance for engaging in deceptive, abusive, and unfair practices that have caused significant financial and emotional harm. The company demanded large, unexplained lump-sum payments under the threat of repossession, despite my consistent efforts to make payments. After paying $1,500 upfront and $700 later, additional amounts were demanded without clear explanation or documentation. Furthermore, the company failed to provide an itemized reconciliation of my account, making it impossible to verify charges or balances. These actions likely violate the ****************** Protection Act (CFPA), which prohibits unfair, deceptive, or abusive acts, and the Fair Debt Collection Practices Act (FDCPA), which prohibits harassment and abusive collection practices. Inaccurate credit reporting further damaged my financial standing, in violation of the Fair Credit Reporting Act (FCRA). I am requesting Hyundai Motor Finance to remove the charge-off status from my credit reports and correct all inaccurate information reported to credit bureaus. Additionally, I seek a full reconciliation of my account, fair compensation for the financial and emotional harm caused, and an investigation into the companys practices for potential systemic violations. The lack of transparency, misleading communication, and breach of contract not only violate consumer protection laws but also reflect unfair treatment that must be addressed to protect other consumers in similar situations. Would like arbitration with bbb help
  

  
  

  

  Business Response

  Date: 02/05/2025

  Hyundai Motor Finance (HMF) responded to our customer's concerns via Phone on 2/5/2025 and provided them with a resolution.

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against *** ********************** for engaging in deceptive trade practices and unfair business conduct. This complaint pertains to unexpected property tax charges amounting to $846.78 that have been applied to my vehicle lease for a 2024 *** ********* Before signing the lease, I explicitly requested a full fee schedule. However, *** ********************** failed to disclose, either verbally or in writing, any information about additional property tax fees. This omission has resulted in significant financial hardship for me as a single, unemployed parent of three minor children.After receiving an email notification about these unexpected charges, I attempted to resolve the matter on December 9, 2024. However, my efforts were met with deliberate obstruction:1.Ineffective Customer Support: I spent over an hour on the phone with *** ********************** customer service, was transferred five times, and redirected between departments. Despite being promised that an agent would be assigned to my case, I have not received any follow-up communication or resolution.2.Dismissive Attitude at Dealership: On the same day, I visited Suntrup ***the dealership where I signed the lease. A representative at the dealership openly laughed while confirming that these property tax fees were intentionally hidden within the lease agreement.3.Unanswered Certified Letters: Additionally, I sent two certified letters more than a month ago to *** **********************s main offices. I have not received any response. Instead, *** ********************** continues to send bills.These actions demonstrate a clear pattern of deceptive practices, including intentional concealment of critical financial obligations within the lease agreement. This behavior violates Missouris consumer protection laws, which mandate transparent and upfront disclosure of all potential charges in lease agreements.

  

  Business Response

  Date: 01/15/2025

  Kia Finance America (KFA) has contacted the customer and a message was left on 1/15/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.

  Customer Answer

  Date: 01/15/2025

  I checked my phone messages, text messages and email and want to confirm that I did not receive any messages or communication from *** Finance as of today 1/15/25. They are not giving a truthful information. 

  

  Business Response

  Date: 01/17/2025

  Kia Finance America (KFA) responded to our customer's concerns via Phone on 1/17/2025 and provided them with a resolution.

  Customer Answer

  Date: 01/18/2025

  I am writing to formally express my dissatisfaction with *** **********************'s response to my complaint regarding their deceptive practices related to undisclosed fees.
  The core issue lies in *** **********************s failure to clearly disclose important extra fees, specifically property taxes on leased vehicles,in a transparent and upfront manner.

  My concerns are as follows:

  Deceptive Placement of Fee Information.

  *** ********************** buried critical information about these additional fees in the fine print, located in a non-visible part of the agreement. As a customer, I believe it is unethical and deceptive to hide such crucial details, which directly impact the total cost of the lease, rather than presenting them in a clear and conspicuous manner.
  

  Lack of Verbal Disclosure by *** Dealerships.
  *** ********************** failed to ensure that their affiliated dealerships adequately informed customers about these fees during the sales process. At no point was I verbally warned about property taxes or any other additional fees when I leased the vehicle. This lack of transparency and proper customer service response further supports my concern that *** ********************** prioritizes profit over fair and honest communication with their customers.
  

  Deflecting Responsibility.
  In their reply, *** ********************** directed me to either the local *** dealership or the ****************************** to address my concerns. However, this deflection does not address the root issue: *** **********************'s own practices of obscuring fee disclosures and failing to enforce transparency through their dealership network. While I do not dispute the existence of property taxes on leased vehicles, I do dispute *** **********************s approach to disclosing them and their unwillingness to take accountability for their own practices.

  Instead of adequately addressing my concerns, *** ********************** response has simply shifted the blame elsewhere without acknowledging or correcting their own deceptive practices.
  

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to try to do a state to state title transfer back in November 2024. I was told to check my account under title transfer and there is says it will be updated within 5 business days. Two months later still hasnt updated. Ive called at least 7 times to follow up. Hyundai informed me that there was a discrepancy on the title and it was request to be corrected by dealership back in September 2024. I leased the vehicle in February 2024 and not sure why it wasnt corrected sooner. Nothing had been done with that request since September 2024 until I started calling and requiring updates and information to get that done so my actual state to state could title transfer could start. Now today, January 13, 2025 still waiting. I have paid $1,189.98 for two months for a vehicle I could not drive due to Hyundais incompetence. They did not follow up on a title that had the discrepancy on it since September ******************************* November for the state to state title transfer. I have leased vehicles before and had state to state title transfers done previously and never have had it take this long. I have called the Florida DMV myself 73 times to try to get this taken care of. I got through 4 and waited on hold those 4 phone calls for over an hour and then got disconnected/hung up on. I would never get another Hyundai ever again due to this and how it has been handled.

  

  Business Response

  Date: 01/16/2025

  Hyundai Motor Finance (HMF) has contacted the customer on 01/16/2025, their concerns are being addressed and together we are working on a resolution.

  Customer Answer

  Date: 01/17/2025

  Per my conversation with **** on Thursday, January 16, 2025 I told her I would not accept or close anything out until we came to a resolution. They have put the title state to state transfer behind by two months due to them not stay on top of stuff since I leased the vehicle back in February 2024. They noticed in September 2024 that the name was wrong on the title and failed to follow up until I started calling November 2024. As I stated in my original complaint this is not my fault and theirs. I am expecting to be reimbursed two months worth of payments that Ive paid and not been able to drive the vehicle. 

  

  Business Response

  Date: 01/23/2025

  Hyundai Motor Finance (HMF) has received the customers rebuttal response, and they have been contacted on 01/16/2025 to address the additional concerns they had. We are continuing to work with the customer on a resolution.
  

  Customer Answer

  Date: 01/24/2025

  I havent heard from Hyundai since Jan 16 with an update about what I have asked for. **** is supposed to follow up today or early next week with progress on state to state title transfer. 

• Initial Complaint

  Date:01/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem I am having with Hyundai Motor Finance is that they are trying to charge me for things against a leased 2022 Hyundai Santa Fe XRT that I feel are exorbitant based on normal wear. I told them I refuse to pay for new tires on the vehicle because the tires they put on the car at time of purchase were supposed to last for 65k miles and they didn't even reach 32k (less than have of the warranty amount). They are asking me for $585 to cover the cost of 3 new tires and I believe this to be a scam to get new tires from people who turn in leased vehicles. I have seen many complaints on the web about these tires and they should have known not to use them on their new cars. I have leased 3-4 Hyundai cars before and have never run into this issue. I am 71 years old on a fixed income and can Ill afford this kind of payment. They are also trying to charge $219.40 me for excess mileage and I am disputing this as well. I was told by the dealership (Piazza Hyundai of **************) that I had ****** miles available and come to find it was only ****** that was the cut off before being charged for excess miles. I have it in writing (as a text) from this dealership about the 39k miles being available to me. I am therefore disputing both of these charges and am more than willing to pay the Lease Termination fee of $400 as well as the additional sales tax/use fee of 108.39Thank you for your consideration in this matterAnthony T *****************************************************************************

  

  Business Response

  Date: 01/15/2025

  Hyundai Motor Finance (HMF) has contacted the customer on 1/15/2025, their concerns are
  being addressed and together we are working on a resolution.
  

  Customer Answer

  Date: 01/17/2025

  I was received a call from an ****** from Hyundai Motor finance the other day and she told me they would take off the cost of one of the tires and I was still responsible to replace two of them along with the couple hundred miles overage. I explained to her I should not have to pay for any of the tires nor should I have to pay for the mileage as I was told by their dealer that I had 39k miles to use before any additional charges ( I have this is writing ). She stated she would not send me a new bill either which is not normal. I explained to her this was my 4th or 5th Hyundai and I never had any issues with tires before and turned in or sold all of those cars without additional charges so I am wondering what is going on this time. Anyway I want to thank BBB for helping to mediate this situation. As I stated earlier I am on a fixed income and cannot afford to make this kind of penalty payment. The car I returned to them was in excellent condition !

   

  much thanks,

  ******* T **********

  

  Business Response

  Date: 01/22/2025

  Hyundai Motor Finance (HMF) has contacted the customer, and a message was left on 1/22/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gaining entry to my account.

  

  Business Response

  Date: 01/17/2025

  Hyundai Motor Finance (HMF) has contacted the customer on 1/17/25, their concerns are being addressed and together we are working on a resolution.