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Business Profile

Audio Visual Equipment

TCL North America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Reviews

Customer Review Ratings

1.02

Average of 45 Customer Reviews

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Review Details

  • Adam S

    Date: 12/29/2022

    I bought a 43” tv it broke with in 2years all I get is a black screen. TCL televisions must be straight trash. If you are going to buy one get the extended warranty. But I won’t get another. I googled the problem seems like a issue that happens a lot with tcl tv’s.

  • Christian M

    Date: 11/17/2022

    Customer service from H*ll…
    Some of the worst treatment I’ve ever had from a company. Would have done better to flat out ignore me.
    Spent weeks going back and forth with support due a defective tv, jumped through every hoop often providing more than was asked.
    Demonstrated the issue and was told video was not sufficient and they wanted pictures, provided pictures, suddenly that wasn’t enough pictures needed to be provided in a state where it was already discussed the issue very seldom presented so would be nearly impossible to get said picture.
    Agent was incredibly condescending and rude,I gave up and now I’m living with a defective 600$ tv I can’t afford to replace because they refuse to help in a situation where any other company would have had no problem stepping in to find a solution.
    My time was wasted, my money was wasted and my tv is still broken. Don’t offer a warranty you won’t uphold it costs you more than just saying you don’t have a warranty.

  • Kurt R

    Date: 11/04/2022

    I work at several bars doing tech or audio and visual now 3 of the bars have all TCL tvs and 6 of these tvs all had the back light go out exactly the same issue. I have a friend with a TCL same issue. We must band together and start a class action as these tvs obviously have faulty LEDs. They get to hot. My suggestion if you have one put the TV in a lower brightness. All the tvs fail 15-18 months after purchasing. This is going to bankrupt the company.

  • Ashley W

    Date: 09/23/2022

    Bought a 55" television in 2018. Work full time so it is not on all the time, and should have a life expectancy longer than 4 years. Today we got the black screen, which after some easy internet searching seems to be a common problem with these machines. Customer service told me to find repair shop, but not interested in owning something so cheaply made. I have other flatscreens that are creeping on 10 years old and work fine. Please avoid these TVs, they are cheap for a reason.

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