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Business Profile

Audio Visual Equipment

TCL North America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Reviews

Customer Review Ratings

1.02

Average of 45 Customer Reviews

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Review Details

  • Jacklyn D

    Date: 08/11/2025

    This company doesn't even deserve 1 star. They make cheap products that barely make it past their 1 year warranty period and fail. We purchased a tv 9/21/23 and the screens already black. This is a common issue they refuse to fix and continue scamming people out of their hard earned money. We need to start a class action lawsuit and shut this fraudulent company down.

  • Bush C.

    Date: 05/27/2025

    i have brought a new TV from TCL and withon 23 months TV screen is blank not working. After talking to customer care support it covers only 12 months. TV was brought as a brand new TV with Price of $148+ Tax on May 01, 2023 in April 2025 its stop working at all. waster of money and time.

  • Giancarlo O

    Date: 05/03/2025

    I went online because of recommended software update to their soundbars. After doing the update the sound comes out from the subwoofer and no other sound comes out of the soundbar. Called customer service and they said that it is out of warranty... of course it will be out of warranty, but it was caused by an update they provide from their OWN WEBSITE!!! Never getting TCL again

  • K. K

    Date: 04/25/2025

    Absolute WORST customer service I've ever had to deal with. I got a Soundbar gifted to me that I loved and not even a year goes by before it starts to malfunction. Even after all the troubleshooting and sending them info for the warranty they refuse to do anything for me and I'm absolutely appalled at their lack of assistance. Clearly they don't stand behind their products or warranty and want nothing to do with assisting their loyal customers.

  • Dionne C

    Date: 04/19/2025

    Won a 65in 4k ********* in April 24. 2024 from a ******. Went home registered and set the tv up. April 5, 2025 the tv would not power on. Did troubleshooting with warranty department. Nothing worked. Tracked down the receipt from the company who did the raffle. Was told the year warranty had passed and nothing they could do. Less than a year out the box it stopped working. Very very disappointing. Never had a tv to stop working that fast. Can't trust anything made by tcl to last. The cost of their products are not worth losing money by it not working less than a year out the box. So disappointed in this product.

  • Brian p.

    Date: 02/20/2025

    Bought TCL tv worked fine for a few months and picture and sound went out. I get it sometimes there are bad ones, the problem was trying to get fixed or replaced order warranty. Seems customer service is trained to push off and try to discourage you from making a claim and approving it. After calls to service center help desk trying to get it to work it goes to warranty department and this is where they try anything to not approve and to get you to give up on doing anything with it. After many emails and calls and I think I have sent 7-9 videos and after them having me move the 75 in tv many times for different videos, I am waiting to see if they are going to send someone out or replace. I am sure they were hoping I would put a scratch on it so they could deny my claim. Thx ***** ******

  • Zalinda W

    Date: 02/15/2025

    The tv was broken and the serial numbers on the tv and packing didn't match. The company where I purchased the tv from is refusing to reimburse me because of the non-matching serial ****************************** is also refusing to refund my money! Do NOT purchase a TCL tv!

  • Kelly D

    Date: 12/21/2024

    They are a horrible company. I have a 2 year old TV that turned into a brick due to software. Their website offers to help people qualified to do their own self service with manuals. I contacted them and they avoid my request. ***************************************************************

  • Katina T

    Date: 11/14/2024

    This Tv was manufactured in 8/2021 I bought it in middle of summer 2022 today is 11/14/24 the tv went completely out Ive tried all troubleshooting from ******* and tcl support this is ridiculous the tv was affordable but so was the ******** I had and used for 15 years before getting this c*** I bought it because **** is already installed on it. The warranty is only good a year I did not get extended warranty because I assumed it would last a lot of years like my Vizio go figure. Now I have to go buy another tv Im so upset. If I decide to get another TCL tv I have to save money because Ill be buying another one in a year smh. The customer service representative didnt offer a coupon towards another one or anything! Im just flabbergasted at this company Im not sure if it is worth repairing with a tv repair person they may charge just as much as the tv was when I bought it. I believe the light just died this morning. TCL gets under one star from me

  • Joeann G

    Date: 10/11/2024

    Do not I repeat do not buy nothing from TCL. I purchased a 55 inch tv less than a year ago and the screen went completely black. Called company did a troubleshoot and was told to send in a video and other require documents which I did still waiting for response. I am an elderly disabled person and this was the only tv that I had to watch. They dont even deserve 1 star I will be going on ******* and every social media to warn customers there tvs are garbage

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