Reviews

Review Details

• Review fromDennis D

  Date: 08/17/2023

  2 stars
  All I needed help with was advice that would take two minutes and a few clicks of the remote. I'm not PAYING someone to have this help.

• Review fromTori M

  Date: 08/15/2023

  1 star
  My TCL - 50" Class 4-Series LED 4K UHD Smart Google TV has once again went out. I originally purchased the tv brand new last year in March and 6 months later the tv went out. The tv showed a blank screen. You can hear the tv come on but no picture shows. I called TCL and got helped with troubleshooting the issue and to no prevail the tv would not come back on. A claim was submitted and then TCL decided they would send me a refurbished one. I asked for a brand new and they shared that they would let me know if that was possible, Days later I was sent a new one by FedEX. Now this new tv has once again went out. I have only had this tv for 6 months; no exaggeration and the the same exact thing has happened to this one. I started to feel that this would happen so I didnt cut the tv out and kept the tv on but then a storm came last night and it flickered with the lights and now the tv comes on but no picture shows. I have a physical disability so I sit at home all day. Ive been so upset bc I hate to say this but tv is my life. Im so upset that I even bought this television. I wish TCL would not even sell this tv knowing that its an issue with these particular ones. I dont even have the funds to even get a new one with being on SSI disability.

• Review fromEbony R

  Date: 08/05/2023

  1 star
  TCL is ******** I bought a t.v. around March or April thus year and the t.v. blacked out the tv is still under warranty and they will not replace my tv they have had me send numerous videos of the same thing over and over then they take days to respond to emails complete crap I will never spend my money on no other TCL product coustmer service suck they suck. I would of gave them 0 stars

• Review fromFranny B

  Date: 06/22/2023

  1 star
  This company is a complete joke. I have never in my life dealt with such horrible costumer service. I bought my TCL tv in august of 2022 and a few months later started noticing glitches with the audio and working and the screen freezing. I reached out to TCL in February and have gotten the run around as to why I can’t get a replacement . I have sent videos and pictures of the issues and keep being told that it has been sent to the warranty department. I’m going to guess that department doesn’t exist because I still haven’t received any response. My tv is now completely not working and have reached out to them again and was told my case is being reviewed. This is not how a company should treat its consumers who are spending a lot of money on a product. All I asked for was to replace the tv and all I have gotten was excuses and aggravation.I will never purchase another product from TCL ever again!!! Run from this company

• Review fromWill M

  Date: 05/22/2023

  1 star
  ABSOLUTE GARBAGE….stoped working after 3 months and the replacement lasted another 3 months. I will never buy this brand again and I urge anyone reading this not to either. Customer service sucks,the products suck, and you’re wasting your time spending your money. DO NOT BUY A TCL TV!!!!!! You will be sorry.

• Review fromPamela S

  Date: 05/02/2023

  1 star
  I bought a 65" TV and it only lasted 2.5 years. The screen went black and no sound. I would not buy their TV.

• Review fromNaomi J

  Date: 04/30/2023

  1 star
  I received a 32” TCL Roku tv for a Christmas present in 2022 from my son. In the beginning of February 2023, it stopped connecting to the Wi-Fi. It was passed 30 days of purchase, so the company wouldn’t take it back. I contacted TCL and they said there was something wrong with my internet because the tv gave a 014.30 error code. I did everything they told me to do which included trying to connect with a mobile hotspot, restarted the tv, factory resetting it, etc, several times. I even got a new modem and router. I was told my case would be sent to the warranty section and they would request video of what was on the tv screen. I had already sent in several pictures of every screen they asked for. I called a few days later to get the phone number and the guy REFUSED to give it to me saying we need to go through the steps again to see what’s wrong with the tv. I told him, like the other people I spoke to, the Wi-Fi chip has stopped working. The receipt is gone so I asked the store it was purchased at for a copy of the receipt. They did a system upgrade so it was wiped out. I got a copy from corporate; it doesn’t have the company’s name on it so they won’t accept it. I told them the name of the company and was told they do not show them as a business they sell the tv’s through. One of the people I spoke to tried to make it seem like it was out of warranty. He stated it’s a 1 year warranty, it was purchased in December, then said, January, February, March. Ummm, what? I’d only had it about 3 months at that time. I am frustrated and stressed out by this. I have been given the runaround for 2 1/2 months now. This company sucks and is definitely not customer oriented. I just want the money back so I can get a tv with a different manufacturer.

• Review fromManuel M

  Date: 04/08/2023

  1 star
  I bought my tv 75” and now the screen shows the black screen of death! just wasted 1k tv only does sounds i called them and said to go on file a complaint with the BBB!! Awful service!

• Review fromPatricia S.

  Date: 02/19/2023

  1 star
  My first TCL 55” television died 6 weeks after I purchased it from Best Buy. They replaced it with same model but 2nd TCL. Died after owning it for 3months, 2 days; hence, Best Buy said I needed to contact TCL. Yep, sent several videos of blank screen but no response. Terrible customer service. Horrible.
  I’ll shout it on the rooftops: DONT PURCHASE THIS TV BRAND!

• Review fromCaSheeta W

  Date: 01/18/2023

  1 star
  TCL is a complete rip off! I purchased a tv for my son's birthday on 1/21/2022 and on 1/152023, while watching the tv, it all of a sudden went black, but we could still hear the sound. We unplugged the tv and plugged it back in and noticed a small white line in the corner of the tv. At that point, we unplugged the tv and took it back to the Retailer. The retailer instructed us to contact the TCL Warranty. I did so and was told to upload copies of my proof of purchase and a video of the issue. After doing so, I called the next day on 1/17/2023 to insure they received my uploads and the customer service person said they needed a video that was full screen. So, I uploaded another video and after being put on hold for several minutes, she came back on the line and stated they would not be able to cover my tv under their warranty because I had a cracked screen. I ensure her my tv screen wasn't cracked, there was no physical damage done to the tv, and since my tv was still under the manufacturer's warranty, they should send someone out to physically look at it, as what was told to me by the retailer, I purchased the tv from. The customer support person went back and forth with me, refusing to send someone out, stating the tv was physically damaged, and only judging from a video I uploaded. I kept trying to explain that the white line on the video was not a crack on the screen, but something going on inside the tv. She still kept saying the warranty wouldn't cover it. My issue is, being that my tv was still under warranty, I feel as though they should not judge by uploaded amateur video or pictures but should actually come and physically inspect the tv to be sure the issue will be covered or not by the warranty. After looking at the Better Business Bureau reviews about TCL TVs, it seems as though several people have the same issue as myself with their TVs going black and getting runaround with customer service about the warranty. DONT BUY TCL TV