Business Profile
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Background AlertThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 337 total complaints in the last 3 years.
- 106 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/06/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My personal details are published online without authorization and this site will not remove without my providing additional info in the form of my license. I do not believe this is necessary and my info has already been compromised, they will only use what is provided to update their data bank.Business Response
Date: 12/09/2024
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed. If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely.Initial Complaint
Date:12/04/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am requesting that ****************************** site delete all the information that they have on me. My personal information was found on the dark web due to several recent data breaches. ************************** requires personal ID be provided as proof of my identity which I do not feel comfortable providing given the current situation. Several other databanks have allowed me to Opt Out and delete my data without providing any personal ID. I would like my information deleted without proof of my identification.Business Response
Date: 12/09/2024
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed. If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely.Initial Complaint
Date:12/03/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was directed my internet security that information was being sold by ************************** so I went and attempted to opt out of sharing my personal information, but this business requires the supplying a photocopy of my license/ID. This is a ridiculous requirement and not required by other data brokers/businesses. You already are ripping off my data and making money off me without my concert and want me to give even more information. This is just an attempt to gather additional information to then be sold by this business. I request that my opt out request be acted upon without the requirement of a photocopy of my ID.Business Response
Date: 12/09/2024
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed. If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely.Customer Answer
Date: 12/09/2024
If they obtain and sale my information without my permission now they want to get more information from me to sale. This in an unacceptable outcome. They states to other their information will be removed without an ID, those expressing my same concerns. This is documented by the BBB on your website.
I want you to stop profiting off of my information and I will not share more personal information, for you to sale or you system to be broken into.
This company has complied in the past and I want the same treatment.Business Response
Date: 12/11/2024
We do not need your ID and you do not need to provide it. No further action required.Initial Complaint
Date:12/01/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My personal data is on this site and they require me to upload a government ID to request removal. This means they have access to even more information and discourages people from protecting the existing information. Id like to have my information removed immediately without having to upload a government ID. In addition, they ask to provide an e-mail address from which to click on a confirmation link they will send. Never even got the confirmation links sent to my e-mail.Business Response
Date: 12/09/2024
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID.Customer Answer
Date: 12/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** Gold
Initial Complaint
Date:11/30/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found my data on ************************** after being alerted by ******. I went to verify and sure enough. I wish to remove it but I DO NOT WANT TO PROVIDE an additional ID to people who are selling my data with out my permission. Also, I am sure Oregon has some new protections against that, but i am not sure and not going to make that claim. The collection of this data and selling it really ought to be illegal. No offense to people trying to have business.I want to remove my data with out having to submit my ID. If the company sees this, I kindly ask you to remove me from you database.Business Response
Date: 12/09/2024
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed. If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely.Initial Complaint
Date:11/27/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was notified by my Norton 360 privacy monitoring, that this website Background Alert has my personal information for sale on their website. I've never heard of this entity, so of course I did not provide my information nor consent to it being sold to anyone. I attempted to submit a request to remove the information and unbelievably they're requesting photo ID. I do not feel comfortable with this request at all. To provide photo ID to a company that is already in violation with my personal information. No, I don't trust them at this point and I would like my information wiped clean from their site. Any assistance you all can provide, would be greatly appreciated.Business Response
Date: 12/09/2024
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed. If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely.Customer Answer
Date: 12/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *****
Initial Complaint
Date:11/25/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** had informed me that Backgroundalert has been selling my information. I contacted them to remove my data. They requested my Texas Drivers license. They wanted a copy of my driver's license. I crossed out my TDL number and renewal. They would not accept my identification. They want my TDL. Please help me get this removed as in I've requested they do so but they won't.Business Response
Date: 12/09/2024
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed. If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely.Customer Answer
Date: 12/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ******
Initial Complaint
Date:11/24/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is asking me to upload a copy of my driver license further revealing sensitive data about me. I do not want to upload my drivers license. I want my information removed from their data baseBusiness Response
Date: 12/09/2024
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed. If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely.Initial Complaint
Date:11/23/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently, *************** notified us that our personal information was on **************************. When we attempted to request removal of our personal information, we received notification that we must submit a photo id to prove who we were. We are seniors & have both been victims of data breaches and one a victim of ******** fraud. A company which we know nothing about, has our personal data and wants us to give them even more personal data which is incredibly dangerous.We are respectfully requesting that backgroundalert and any affiliates remove all our personal data from their database(s). We do not want our personal information sold. We do not want phone calls/mail/email from this company or affiliates.Attached are copies of backgroundalert's profiles for ******* and ******* ************ highlighted what needs removal.Business Response
Date: 12/09/2024
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed. If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely.Customer Answer
Date: 12/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank You ***************************** ******* J *******
Initial Complaint
Date:11/22/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** had informed me of sites with my information. The site background alert wont even let me attempt a removal of my information without giving them proof of photo ID either by either uploading, faxing, or mailing a copy to them to prove I am me. Why on earth would I send them that. Thats gives them my drivers license number, my image, home address. No way. So what they could commit fraud in my name or worst steal My identity. This is just as bad as someone buying the information off the dark web. Its not right that I cant get my information off with out giving them even more information.Business Response
Date: 12/04/2024
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID.Customer Answer
Date: 12/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I do fully understand that my information being public record is not the doing of the business in the complaint. I do appreciate that they are willing to remove my information without having to provide my drivers license. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,
********* *****
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