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Business Profile

Searchers of Records

Background Alert

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 374 total complaints in the last 3 years.
  • 154 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/11/2025 I attempted to opt out of Background Alert using the information provided by Norton Privacy Guard as well as online information and was unable to access the web site to retrieve the information needed to opt out. Upon writing to the customer support center for ********************, I was provided the information shown in the "Background Alert email instructions.pdf" file attached. Upon clicking the link provided, I got the message shown in the "Background Alert opt out not reachable.pdf" attachment. I've tried accessing this link using ****** Chrome and ********* Edge on both my wife's and my laptops with the same message being displayed. I then tried accessing the opt out site from my mobile phone using both Safari and ****** Chrome but the same message results. I then looked for other sites related to background alert and found a Contact site and Disclaimer site shown in the "Other online sites.pdf" attachment. Neither of the sites were reachable as shown in the "contact site not reachable.pdf" and "Disclaimer site not reachable.pdf" attachments. I finally asked my daughter to try from her mobile phone and the same message was shown for her. I am coming to the conclusion that this company no longer has a viable way opt out of being included in their database. I've no idea what in the world is going on but have absolutely no trust in this company's integrity! I want an explanation as to what is going on!!

    Business Response

    Date: 02/19/2025

    Hi there, 
    We have closed down **************************. No further action is needed.

    Customer Answer

    Date: 02/19/2025

    If you are saying you are no longer in business, this would be sufficient.  I strongly doubt this is the case but please correct me if I'm wrong.

    Otherwise, if you continue in this business, there should be another means to opt out of being included in the Background Alert records that is well defined and easy to find.  I have been unable to locate such information anywhere.  Any responsible data broker should provide this information in some form online.  If not, how is someone to discover the procedure to follow to opt out of your database?  Or do you admit freely that you really don't care about anyone's privacy?

    I await your response.

    Business Response

    Date: 02/20/2025

    We are no longer in business. We are in the process of closing down. The database no longer exists. 

    Customer Answer

    Date: 03/11/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I appreciate their response to my enquiry. Once the business is completely shut down, I will consider this complaint resolved.

    Regards,

    ****** ******

     

  • Initial Complaint

    Date:02/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am very very concerned about a recent notification I received about this organization concerning the storage, sale, or distribution of my personal information. Upon reviewing this notification, I decided to exercise my right to opt-out. However, I cannot access the website, the website will not allow me to access my personal data file on the website **************************. I tried various search engines and the background alert website will not all me to access the opt our page. I do not give consent to the sale of my personal data and it is troublesome that background alert .com will not allow me to request removal. My information should not have been collected, stored, or used without my explicit consent. Therefore, I formally request that all personal information related to me be deleted and removed from your records and servers. Furthermore, I request written confirmation that my personal data has been permanently deleted and that no additional information will be required from me to complete this process. Thank you for addressing this matter promptly.I look forward to your confirmation of compliance.

    Business Response

    Date: 02/16/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am very very concerned about a recent notification from my AV software that I received about this organization concerning the storage, sale, or distribution of my personal information. Upon reviewing this notification, I decided to exercise my right to opt out. I have contacted them by phone and was advised my data would be deleted in 2-3 biz days, which as of this morning it STILL hasn't been. However, I noted that your opt-out process requires photo ID validation. I find this requirement inappropriate, as it necessitates providing additional personal information to facilitate the removal of data that, to my understanding, should not have been collected, stored, or used without my explicit consent. Therefore, I formally request that all personal information related to me be deleted and removed from your records and servers. Furthermore, I request written confirmation that my personal data has been permanently deleted and that no additional information will be required from me to complete this process. Thank you for addressing this matter promptly. I look forward to your confirmation of compliance.

    Business Response

    Date: 02/16/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:02/09/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 8, 2025, I was notified that Background Alert has my name and address listed. They also require a Driver's license upload.I tried to proceed to opt out, but the Driver's license is required. I am not assured this safe.I need my information removed.Please help.Thank you

    Business Response

    Date: 02/16/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:02/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to request to remove my personal information from this company's website. However, the website is always down and I have not been able to process the request. I have already tried more than ten times. Here is the **************************************************

    Business Response

    Date: 02/16/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

    Customer Answer

    Date: 02/16/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******** ********

     

  • Initial Complaint

    Date:02/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* securities notified me my information was on 33 websites and this is harmful& could be removed with the opt out process, the visit the website buttons message reads Adress not found,the web adress not only have my info but incorrect info as well.this is how ****************** maintain the ability to achieve their goals, I'd very much appreciate filing a claim to successfully remove my name.thank you in advance for any help you can give.

    Business Response

    Date: 02/16/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:02/03/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please assist me in getting my records deleted from background alerts database. I can opt out, but it requires me to provide an ID, (Driver's licenses are private in **) which provides the company with even more information about me. The ******* Privacy Law that went into effect on 1/1/25 states that I have the right to have my information deleted and not resold.Thank you for any assistance you can provide.

    Business Response

    Date: 02/16/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

    Customer Answer

    Date: 02/16/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

     

  • Initial Complaint

    Date:02/01/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been notified that this company is selling my personal information

    Business Response

    Date: 02/12/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:01/30/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I recently got notification from my data privacy company about the storage, sale, or distribution or my personal information and desired to opt out. When going through the process to opt out is required a photo ID validation. Not only am I not going to give the company more information to remove information that should not be stored anyways, but I just want my information deleted and removed from their servers as I did not consent to the use, replication, sale, or storage of my personal information. I would like confirmation that it has been removed in its entirety and that I do not need to supply more information to do so. Thank you!

    Business Response

    Date: 02/12/2025

    Hi there, 
    We have closed down **************************. No further action is needed.

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has my personal information freely available. Their system to remove the information requires uploading of a Photo ID, which I am not willing to do with an unfamiliar company. I would like my information removed from the website without needing to provide a Photo ID.

    Business Response

    Date: 02/12/2025

    Hi there, 
    We have closed down **************************. No further action is needed.

    Customer Answer

    Date: 02/14/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.


    Regards,

    ***** *****

     


Background Alert is NOT a BBB Accredited Business.

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