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Background AlertThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 338 total complaints in the last 3 years.
- 106 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/09/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Backgroundalert.com has my personal data without my permission. I have attempted to opt out on their website, but they require me to upload an ID in order to remove myself from their website. It will increase my risk of potential fraud and ID theft of my personal information by providing them more information about myself. I want my names and any other information pertaining to me to be removed from their database without providing an ID or any additional personal and private information.Business Response
Date: 12/12/2022
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID.Customer Answer
Date: 12/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:12/07/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Background Alert has my name and personal information. I went to their website to ask them to remove my information from their records and from the public. They asked me for a copy of my photo ID which would give them more personal information. I want my information deleted from their records.Business Response
Date: 12/08/2022
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID.Initial Complaint
Date:12/05/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My personal information is stored for anyone to view on the website, BACKGROUNDALERT.COM, without my consent. I want to opt out and have my information removed. In order to opt out, Backgroundalert.com requires that I upload my photoID, which puts me at additional risk. I want my information removed for three listings that I never agreed to and cannot opt out of without exposing myself to more risks of identity theft. I will not provide them with more information that risks me further.Business Response
Date: 12/08/2022
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed. If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely.Initial Complaint
Date:12/03/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Backgroundalert.com has my personal data without my permission. I have attempted to opt out on their website, but they require me to upload an ID in order to remove myself from their website. It will increase my risk of potential fraud and ID theft of my personal information by providing them more information about myself. I want my name and any other information pertaining to me to be removed from their database without providing an ID or any additional personal and private information.Business Response
Date: 12/08/2022
Hi *******,
We are more than happy to remove your information but need some help identifying the listings. There are multiple listings matching your name and location. Can you please provide a screenshot? We will take them down ASAP once that's received.
Best,
Background Alert Team
Initial Complaint
Date:12/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BackgroundAlert.com has my personal information/ data without my permission. I have attempted to opt out on their website, but they require me to upload an ID in order to remove myself from their website. This is and unjust requirement that will only increase this data brokers available information on me, increasing my risk of potential fraud and ID theft of my personal information. I want my name(s) and any other information pertaining to me to be removed from their database without providing an ID or any additional personal and private information. This complaint verbiage was somewhat copied from another complaint filed earlier. It was so well written is was reused in my complaint.Business Response
Date: 12/08/2022
Hi ******,
We are more than happy to remove your name without providing ID. If I could just ask you to send a screenshot of the listings you want removed from our site we will remove them ASAP.
Best,
Background Alert Team
Customer Answer
Date: 12/11/2022
I need to have any and all information they have on me deleted from their companies provided services. Their is no need for me to provide them with a list of information. To reiterate, simply delete any and all information they have on me and have me removed from theire search services!Business Response
Date: 12/12/2022
******,
We do not have any specific information on you - that is not how *****************.. We only control the name listings with our unregulated public data vendors. I have searched your name in our database and get the following return - no results. Without knowing the listings you are looking at on your end there is no way for me to remove your information as I know nothing about you.
Best,
Background Alert Team
Initial Complaint
Date:11/28/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Backgroundalert.com has my personal data without my permission. I have attempted to opt out on their website, but they require me to upload an ID in order to remove myself from their website. I do not feel comfortable with that request and feel it will increase my risk of potential fraud and ID theft of my personal information. I want my names and any other information pertaining to me to be removed from their database without providing an ID or any additional personal and private information.Business Response
Date: 11/30/2022
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID.Customer Answer
Date: 11/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:11/28/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Background alert has my personal information on their site without my consent. I want it removed. They say that I need to provide my license. I am not comfortable with this as it will expose me to further identity breaches. I want all my information removed from their site immediately without exposing more of my information.Business Response
Date: 11/30/2022
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID.Customer Answer
Date: 11/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:11/28/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Backgroundalert.com has my personal data without my permission. I have attempted to opt out on their website, but they require me to upload an ID in order to remove myself from their website. It will increase my risk of potential fraud and ID theft of my personal information by providing them more information about myself. I want my names and any other information pertaining to me to be removed from their database without providing an ID or any additional personal and private information.Business Response
Date: 11/30/2022
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID.Customer Answer
Date: 11/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:11/22/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Backgroundalert.com has my personal data without my permission. I have attempted to opt out on their website, but they require me to upload an ID in order to remove myself from their website. It will increase my risk of potential fraud and ID theft of my personal information by providing them more information about myself. I want my names and any other information pertaining to me to be removed from their database without providing an ID or any additional personal and private information.Business Response
Date: 11/30/2022
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID.Customer Answer
Date: 12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:11/20/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My personal information is stored for anyone to view on the website, BACKGROUNDALERT.COM, without my consent. I want to opt out and have my information removed. In order to opt out, Backgroundalert.com requires that I upload my photoID, which puts me at additional risk. I want my information removed for two listings that I never agreed to and cannot opt out of without exposing myself to more risks of identity theft. I will not provide them with more information that risks me further.Business Response
Date: 11/22/2022
Thank you for contacting us regarding your concerns. Background Alert is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID.
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