Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a secured Venmo account that I only use to receive tips from clients. I am a tour guide. I noticed this "Peoplewhiz" charge on my Venmo statement. Then I noticed many of them. I tried calling them and it sounded like a home recorder. Very low quality sound etc., saying it is something to do with the **************** Needless to say I got nobody and was not about to leave my information out there. I immediately made a transfer in full to my bank. Again I rarely if ever use my Venmo card to purchase anything. This company is certainly NOT one of them. The amounts are $27.99 going back many months. All I am asking is that the monies be returned. Thank you. Respectfully.

  Business Response

  Date: 01/23/2023

  Hi *******, 

  I have located your account and processed a full refund. Please allow 5-7 business days for the credit to be reflected on your statement. 

   

• Initial Complaint

  Date:01/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not want my personal information up on this website.

  Business Response

  Date: 01/13/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. 

• Initial Complaint

  Date:01/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not like my information to be public. Not my or my children. I found that peoplewhiz.com has so much information about my family and wanted to opt out, but they are requesting ID as proof. I cannot send more of my information to someone who already is selling my info to public. My complain is that I believe that no one has the rights to display or sell my information and has no rights to ask me for ID in order to remove my info.

  Business Response

  Date: 01/13/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. 

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peoplewhiz <*******************>This company is sending me emails that I asked them to cease but they refused.I called PeopleWhiz at ************** and the representative stated that she can't remove my information from their system. They have illegally obtained my email information.Email request to cease contacting me has been sent on 01/11/2023.

  Business Response

  Date: 01/13/2023

  It looks like that email is a company impersonating us. If you could forward that to *************************************** I will get to the source so that you no longer receive an emails. I have confirmed you are not in our ************************.

  Thank you. 

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/6/2022: ************ advertises during the entire search that multiple records are found, luring the person doing search in. Multiple screens of warning multiple criminal records found, which turns out to be all false information. They advertise that they can find everything on almost everyone for the price or $27. Then when I get in there it tells me for two times the information I have to pay extra money and they give me hardly no information at all in the first place. I would like to have my money back.

  Business Response

  Date: 01/13/2023

  Hi *****, 

  I have located your account and processed a refund. Please allow 5-7 business days for the credit to be posted to your statement. 

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for their service and conducted three searches of people. One of which I know personally to have multiple dui's and arrest. That search turned up no arrest record. Lastly I serched *****************, just to confirm, there is no value to me with the information they provide. ***************** was a serial killer with 30 confirmed victims. His arrest record came up with, no arrest records. I then called to cancel my subscrition and ask for a refund. They canceled my subscription and told me I'd get my money back in 3-5 days. However they won't give me a full refund. I only had the subscription for about an hour.

  Business Response

  Date: 01/05/2023

  We're sorry to hear you were not happy with our product. Peoplewhiz is is a robust data architecture and proprietary platform with over 67 billion searchable public records. We are always refining our search mechanisms for future customer use. There are also a lot of variables in data which may cause information to not be present. We have processed a full refund on your account. You will receive all your money back within 3-5 business days. 

• Initial Complaint

  Date:12/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been charged to me for over 6 months. I can send the other invoices too. They just keep charging me every month.

  Business Response

  Date: 01/05/2023

  Hi *****, 

  We located your account and blocked your card in our system for further use. We have processed 6 months refund. Please allow 3-5 business days for the credit to be posted to your statement. 

• Initial Complaint

  Date:12/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12 31 2022 I purchased this to research some vitals and it did not help at all the info could be gotten free. NOT worth the cost!!!!

  Business Response

  Date: 01/05/2023

  We canceled your account and processed a full refund. Please allow 3-5 business days for the credit to be posted to your statement. 

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PEOPLWHIZ.COM sent me an email on Dec. 27, 2022 stating they have a report about me - much of which is inaccurate, misleading or just plain wrong.I was unable to send an email requesting they remove my name, email and "information" from their site and to not sell, nor share any info. about me to any third party. I never subscribed to their service.

  Business Response

  Date: 01/05/2023

  Hi *****, 

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. All data is *** unregulated public data so I cannot find your listing under a CA address. I have also confirmed with my team that your email is not on our mailing list. 

  Best,

  Peoplewhiz Team 

  Customer Answer

  Date: 01/09/2023

   

   

   

  Peoplewhiz say my email is not in their database, but they initially sent me an email to me stating "see what people can know about you through your email address".

  I want them to remove all "data" related to me. This is a privacy issue.
  

  Business Response

  Date: 01/13/2023

  We do not have any data related to anyone in ******. I'm not sure how you received an email from us, but that is from marketing. We have no information. 

  Customer Answer

  Date: 01/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:12/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up at peoplewhiz.com assuming it was a free service to see if I was listed on their infomation. I was disappointed to find my personal data on it after entering my name! I want to opt out and remove my information from their site immediately! I went to do that and they require a picture I.D.! I am opting out of my own info which they deserve no further info to do so! I want to be removed immediately. How dare they ask for more personal data on me?! How do I know they aren't a scam??? Help me with this please this is very disturbing to me with all the identity theft going on today.

  Business Response

  Date: 01/05/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. If there are any other listings you need removed please send us a screenshot and we'll take it down ASAP.