Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company is using false advertising or soliciting subscribers under false pretenses to make sales by holding your (my) reputation hostage then after you purchase a subscription to see the mass amount of indecent and criminal reports are out there with your name on them they suddenly change their original story and it turns out you're clean . this is so unethical and uncool not to mention illegal in do many ways ..... i cant stand by and just not report this its unacceptable. i dont expect to be refunded but i should certainly be given one under the circumstsnces. before i paid i was told the info about me was so shocking with indecent content that i should prepare myself to be able to stomach the results, and then 30 bucks later , nothing , **** not so much as a driving citation which i have had by the way, so this is fraudulent enticement to solicit funds under false pretenses and should be investigated. yeah i have proof , i have screenshots of all of it , anyone can see for themself , just go on their site and search your name ,according to them you are probably a childmolester or worse until you pay for the official report and then they change the story, as it turns out youre actually not. well duh , so uncool. whats worse is its premeditated and they know it . i could take a dump in a box and sell it to you for 30 bucks and you would still be getting a better product than what they sell you . at least youd know what youre getting first, they lie to you at first to get you to pay, then suddenly they correct themselves about your the integrity of your reputation at stake. so why wouldnt i want my money back ? in the screenshots contain false information that they never provided , even after i paid. i do not have a criminal history but they say this asking me to pay upfront for the report. i still have not seen it because it doesnt exist , and this is fraud. and its my reputation at stake.......

  Business Response

  Date: 03/16/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed. Additionally, we have processed a full refund to your account. Please allow 3-5 business days for the credit to be posted back to your statement. If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a plan with peoplewhiz for $14.95. When it went through I was charged $27.99. I called explaining what happened and was told by a very rude employee "No, you chose the $27.99 subscription!" I did not choose this subscription and never knew a $27.99 subscription existed! This company is scamming people!

  Business Response

  Date: 03/07/2023

  Hi *******, 

  Did you purchase these subscriptions back in 2018? The email associated with your account is only showing activity from then. If there's another more updated account where you recently purchased our services please share the email you used and I will issue a refund. Thanks. 

  Customer Answer

  Date: 03/07/2023

  This incident occurred in February of 2023.

  Business Response

  Date: 03/16/2023

  *******, 

  Confirming your transaction was canceled on 2/28. You were not charged for the service. 

  Customer Answer

  Date: 03/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not want my personal information up on this website. I am not providing them my identification to remove my information.

  Business Response

  Date: 03/07/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the service one time and did not realize I would be billed monthly. I recieved a second billing this past month and subsequently called Peoplewhiz to cancel the subscription. Was able to talk to a representative of Peoplewhiz who said they are cancelling the subscription and would email confirmation. Nothing has come through my email. All I want to do is cancel the service immediately.

  Business Response

  Date: 02/28/2023

  Hi ****, 

  Confirming your account has been canceled and your credit card has bene blocked in our system from any further use. I also a processed a 1 month refund for your troubles/confusing we might have caused. 

   

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking information about a relative. .My laptop sent me to peoplewhiz.com. When I saw the information, I realized I did not want to go any further. Since then I have been receiving messages on my cell phone. I never gave my cell phone number to peoplewhiz. I have been receiving as many as 20 messages a day. I called customer service today and I was told that they could not remove my number. I was told to block the number on my phone.. I blocked the number that I was given, but I still received messages. I don't know what else to do. In my opinion this is a very shady company and they don't want to help those like me.

  Business Response

  Date: 02/20/2023

  Hi there, 

  I'm sorry this is occurring - we do not contact our customer via text message. Can you provide a screenshot of what you are receiving so I can look into this further? 

  Customer Answer

  Date: 02/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I am not able to do a screen shot.  My grandson was able to stop the text messages on my phone. I am still disappointed that the company would not try to help me when I called.
  
  *****************************
  
   
  

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested PeopleWhiz to remove my information. I have successfully removed all my information from multiple other sites. However, PeopleWhiz, which is new and run out of the owner's home, is refusing to remove my information. First, they demanded a copy of my driver's license. Now they are demanding a form of identification. They keep moving the goal line. The owner does not offer a standard Opt Out like all the other information websites. He is violating the law on Opt Out. I want all my information removed and he refuses do it.

  Business Response

  Date: 02/20/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancel acct

  Business Response

  Date: 02/20/2023

  Hi *******, 

  We have no record of an account associated with **************************. Please share the email associated with your account and I can confirm cancellation. 

• Initial Complaint

  Date:02/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both peoplewhiz.com And peoplewhizr.com In there contacts list the same phone number. Also in quick business searches Both come back to the same people and or addresses. I've gotten a response from peoplewhiz.com email support but not from the other. ***** and desist of my personal information

  Business Response

  Date: 02/09/2023

  Hi *******, 

  Thank you for contacting us regarding your concerns. **************** is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. I have gone ahead and removed your name from our database and no further action has been required. 

  Customer Answer

  Date: 02/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted a one-time use of the services Peoplewhiz.com provides, with the ability to stop the subscription at any time. The trouble is, you cant get through to the phone number listed. It keeps telling me, Your call can not go through at this time. Please try again at a later time The phone number given is ************. . I have tried calling several (between 15 and 20) times over the last 2-3 months and it is always the same. I tried emailing at the address given and they come back with a survey to fill out that doesnt get me anywhere. I just want to cancel my subscription and I dont know how to do that when I cant get through to them. This has been going on now since the end of August and I am tired of paying for a service I dont want.

  Business Response

  Date: 01/31/2023

  Hi ****, 

  We have canceled your account, blocked your card from any further use in our system and process a full refund. So sorry you had trouble getting in touch with our team. 

  Best,

  Peoplewhiz 

  Customer Answer

  Date: 01/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (Peoplewhiz.com) charged my credit card without my permission. I contacted them and they returned my money.BUT!!!!I NEVER gave them my card number. I questioned how they obtained my card number but they only said the money was refunded. (and it was) BUT!!! I never GAVE THEM my Debit Card Number.How can they do that????

  Business Response

  Date: 01/31/2023

  Hi ******, 

  It looks like an account was created with this email: ******************** on 11/18/********* searches were completed for ***************************, *************************, and ***********************. We are full service public record business and do not obtain information illegally. I'm not sure who would have created this account for you. I have ensured your card has been blocked from any further use in our system and have processed a refund for all the months you were charged. 

  Best,

  Peopolewhiz Team 

  Customer Answer

  Date: 01/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************