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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Reviews

This profile includes reviews for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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SpaceX has 2 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 38 Customer Reviews

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    Review Details

    • Harriet W

      Date: 07/22/2024

      Im a starlink customer. My service went offline and customer service refuses to solve the issue. Im now left paying for a service i cant use. This company is the worst

    • Jacob G

      Date: 07/10/2024

      The customer service is terrible. I have to constantly re-explain everything, and they ignore my messages and attachments. They lack the technical skills to solve issues and only respond to tickets at night, which makes it hard to resolve anything since they keep asking the same questions over and over again. It's a complete waste of time.

    • Hilma J

      Date: 07/05/2024

      May 6,2024 I reported no internet, A replacement router and power supply were sent however the power supply was for a different model. This was reported to the company and we were assured that a replacement would be sent. A power cord was shipped but no power supply. We contacted them again and next a power supply mounting bracket was sent. Still no power supply. We were now into June. I was assured that the correct item was ordered (June 7) and because of Manufactuing delays would ship between June 28 - July 2. July 3 I sent another email stating that we still had no idea of when we would receive it and that I planned to send their equipment back since it is non functional. They still claim manufacturing problems yet they are selling the same model to hundreds of folks. It appears to me that since we are not paying for a replacement they are discriminating. They just want to sell kits and not stand behind their products

    • Wendy T

      Date: 01/29/2024

      They charged us for equipment when we already have just needed service. Can't contact by phone, only by email and I can't get them to respond to them.

    • Lee B

      Date: 10/16/2023

      Poor communication and no customer service. I received a duplicate billing for $150 dollars and it has been months and still no resolution. I ended having to do a charge back from bank because they would not resolve. Now two months later, it is like I never had a conversation with them and they have locked account so it can not be used.

    • Tammie B

      Date: 10/12/2023

      Stated on Aug 25' 23 I would receive my deposit refund. However, we are now on Oct 12' 23 with no refund. No way to contact them, not online or within the app, there is no 'thumbs' down option. Scam

    • Julie M

      Date: 07/31/2023

      I requested a refund for my deposit from 10.20.2022, and have still never received it. It was for *****, and the contact number on my credit card does NOT Dial. It is past the 6 months for my credit card dispute, and I am very angry.

    • craig c

      Date: 07/20/2023

      They start billing 2 weeks after you receive the equipment whether you have activated it or not. When you reach out to them, they site their terms of service and tell you there is nothing they can do, you are out the money and need to cancel your account.

    • Kat H

      Date: 06/13/2023

      I have been dealing with connection issues with my starlink for coming close to a month now and starlink finally responded to my multiple messages by closing my ticket and saying my dish, which is installed at the top of a three story building, isn’t high enough. The response from customer support is so bad that I almost wish that I hadn’t gotten one. When the service works it works but when it goes down you will wish you had never bothered getting it in the first place.

    • Janet P

      Date: 05/31/2023

      Getting no response for trouble getting internet. Trying to get info for not being able to get online.

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