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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 500 total complaints in the last 3 years.
    • 101 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no live human support available. There is no one to talk to about issues with their product. There is no way to view a breakdown of your bill. Most of all there is no way to pay your monthly subscription early or manually.

      Business Response

      Date: 09/07/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-52

    • Initial Complaint

      Date:09/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought the Standard Kit from ********** on Sunday, for $175. On Monday, less than 24 hours later, Starlink Standard Kit was offered on ******** for $89 with a free roof install.I asked if they could credit or send the roof mount and was told today, to return the equipment to ********** THEN see if the Labor Day deal was still available.What?How about sending me the roof mount and I can get my disabled self on the roof to mount it.

      Business Response

      Date: 09/06/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-6348909-72617-43

    • Initial Complaint

      Date:08/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I messaged the company to let them know that the address I input was incorrect before the item was even shipped. They refused to correct it and it was shipped out to the incorrect address. Ive been trying for weeks to attempt to get another device shipped. I then requested a refund via ticket where they have not even responded. I want my money back. I went ahead and went to another provider due to their lack of ny support.

      Business Response

      Date: 09/05/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-43

    • Initial Complaint

      Date:08/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband was gone on military training so he reactivated the starlink for use while he was there to be able to work on school work. This was August 10. Its a monthly subscription and the email regarding activation started, You've successfully activated your Starlink service! Your Starlink service is a monthly subscription that is billed on activation and recurs monthly. You will automatically be billed for your first month of service today at a price of $91.64. At 9:08 PM on August 27 an email was sent from Starlink as a reminder that the next monthly charge (of $165) would auto draft on August 28. Seeing as it was late at night when this email was sent, I did not see it until waking at 6:30 AM on August 28 and immediately went to cancel. It had already drafted and starlink refuses to acknowledge any wrongdoing on their part and will not refund the money despite 1) the implication that the charge on August 10 was a MONTHLY subscription and that the amount paid was for the first MONTH of service rather than 17 days, 2) the EXTREMELY late reminder of the auto draft allowing no time to actually turn off the subscription, and 3) the fact that ZERO internet has been used because the device doesnt even have power to it and Im clearly IMMEDIATELY requesting cancellation/refund. This company is a rip off!

      Business Response

      Date: 09/05/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-34

      Customer Answer

      Date: 09/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:08/25/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deceptive business practices. Advertising one month free. I originally paid $50 to keep service. I been billed $207 and $112.80 for one month of service of August.

      Business Response

      Date: 08/31/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-37

    • Initial Complaint

      Date:08/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my service and I am trying to sell my equipment. Per the buyer....the satellite is still connected to my account. I have tried to contact starlink and can only get an AI bot. I need to speak with someone asap to figure out how to transfer. It has been two days since my ticket and it is going to lose me my resale. Please either contact me **** or buy back my satellite

      Business Response

      Date: 08/25/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal  TIK-DF-*******-*****-29

      Customer Answer

      Date: 08/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:08/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought starlink mobile and the mini dish.The service is spotty and more unstable than cellular.While moving I'm lucky to get more than 12mbps.The advertized speeds and stable service with clear sky's is not what my experience has been.I feel that I have been scammed. The service is not worth $165/mo.

      Business Response

      Date: 08/24/2025

      Thank you for bringing this to our attention.
      Based on the information provided, we were not able to locate a Support Ticket submitted on the customer account. In order for a ********************** associate to begin the resolution process, we ask that the customer please submit a request by logging into their Starlink Account and submitting a support ticket via the *** page. If a ticket has been submitted, please provide the internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

      Customer Answer

      Date: 08/26/2025

       
      Complaint: 23789769

      I am rejecting this response because action was required and this response is not from SpaceX.

      Sincerely,

      ****** ******

      Business Response

      Date: 09/08/2025

      Thank you for bringing this to our attention.
      Based on the information provided, we were not able to locate a Support Ticket submitted on the customer account. In order for a ********************** associate to begin the resolution process, we ask that the customer please submit a request by logging into their Starlink Account and submitting a support ticket via the *** page. If a ticket has been submitted, please provide the internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

    • Initial Complaint

      Date:08/20/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Star Link and received it. On August 7th I placed another order for the mounting bracket that I need. ********* says they have shipped it and they gave me a tracking number. ***** says that they have not received it for shipping. I keep getting the run around. I just want to receive the parts that I have ordered. They have already been paid for it!

      Business Response

      Date: 08/22/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-25

    • Initial Complaint

      Date:08/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our Starlink internet is down as of 8/18/2025. The dish was damaged in a hail storm. We have tried to contact Starlink via their stated process to get support. We entered a ticket on the app on 8/18/2025. No response on how to get replacement part. We called a local wireless repair company on 8/19/2025 who stated the only way to get replacement is through a ticket with Starlink. We sent a message on the Starlink app on 8/19/2025 asking for a status on our ticket. No response. We called Starlink on 8/20/2025 during business hours and could only leave a voicemail. When you count on internet for your daily life and communications this is unacceptable service.

      Business Response

      Date: 08/22/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-39

    • Initial Complaint

      Date:08/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use Starlink ************** on a trailer for work at music festivals. My plan is $165/month. Despite this, my company card was charged $480 flat on July 6, 2025 and again on August 6, 2025. These charges are not reflected in my Starlink invoices or ******************************* customer service has repeatedly told me they cannot find these charges in their system. I already replaced my card, yet the unauthorized $480 charges continue. I rely on this service for my job, and these charges are causing financial and professional problems.Desired Outcome:Refund of both $480 charges Written confirmation that my account will only be billed $165/month Assurance that no future unauthorized charges will occur Assignment of a U.S.-based billing contact for direct resolution Attachments:Starlink Billing Package PDF (cover sheet + timeline)Supporting screenshots from bank and invoices

      Business Response

      Date: 08/22/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-65

    SpaceX is NOT a BBB Accredited Business.

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