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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 378 total complaints in the last 3 years.
  • 76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband was gone on military training so he reactivated the starlink for use while he was there to be able to work on school work. This was August 10. Its a monthly subscription and the email regarding activation started, You've successfully activated your Starlink service! Your Starlink service is a monthly subscription that is billed on activation and recurs monthly. You will automatically be billed for your first month of service today at a price of $91.64. At 9:08 PM on August 27 an email was sent from Starlink as a reminder that the next monthly charge (of $165) would auto draft on August 28. Seeing as it was late at night when this email was sent, I did not see it until waking at 6:30 AM on August 28 and immediately went to cancel. It had already drafted and starlink refuses to acknowledge any wrongdoing on their part and will not refund the money despite 1) the implication that the charge on August 10 was a MONTHLY subscription and that the amount paid was for the first MONTH of service rather than 17 days, 2) the EXTREMELY late reminder of the auto draft allowing no time to actually turn off the subscription, and 3) the fact that ZERO internet has been used because the device doesnt even have power to it and Im clearly IMMEDIATELY requesting cancellation/refund. This company is a rip off!

    Business Response

    Date: 09/05/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-34

    Customer Answer

    Date: 09/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:08/25/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deceptive business practices. Advertising one month free. I originally paid $50 to keep service. I been billed $207 and $112.80 for one month of service of August.

    Business Response

    Date: 08/31/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-37

  • Initial Complaint

    Date:08/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my service and I am trying to sell my equipment. Per the buyer....the satellite is still connected to my account. I have tried to contact starlink and can only get an AI bot. I need to speak with someone asap to figure out how to transfer. It has been two days since my ticket and it is going to lose me my resale. Please either contact me **** or buy back my satellite

    Business Response

    Date: 08/25/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal  TIK-DF-*******-*****-29

    Customer Answer

    Date: 08/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:08/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Star Link and received it. On August 7th I placed another order for the mounting bracket that I need. ********* says they have shipped it and they gave me a tracking number. ***** says that they have not received it for shipping. I keep getting the run around. I just want to receive the parts that I have ordered. They have already been paid for it!

    Business Response

    Date: 08/22/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-25

  • Initial Complaint

    Date:08/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our Starlink internet is down as of 8/18/2025. The dish was damaged in a hail storm. We have tried to contact Starlink via their stated process to get support. We entered a ticket on the app on 8/18/2025. No response on how to get replacement part. We called a local wireless repair company on 8/19/2025 who stated the only way to get replacement is through a ticket with Starlink. We sent a message on the Starlink app on 8/19/2025 asking for a status on our ticket. No response. We called Starlink on 8/20/2025 during business hours and could only leave a voicemail. When you count on internet for your daily life and communications this is unacceptable service.

    Business Response

    Date: 08/22/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-39

  • Initial Complaint

    Date:08/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use Starlink ************** on a trailer for work at music festivals. My plan is $165/month. Despite this, my company card was charged $480 flat on July 6, 2025 and again on August 6, 2025. These charges are not reflected in my Starlink invoices or ******************************* customer service has repeatedly told me they cannot find these charges in their system. I already replaced my card, yet the unauthorized $480 charges continue. I rely on this service for my job, and these charges are causing financial and professional problems.Desired Outcome:Refund of both $480 charges Written confirmation that my account will only be billed $165/month Assurance that no future unauthorized charges will occur Assignment of a U.S.-based billing contact for direct resolution Attachments:Starlink Billing Package PDF (cover sheet + timeline)Supporting screenshots from bank and invoices

    Business Response

    Date: 08/22/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-65

  • Initial Complaint

    Date:08/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 26th of this year, my Starlink Internet satellite system was hacked into by offshore hackers. According to Starlink support, they allowed 47 devices to attach themselves to my account and then locked myself AND starlink support out of the account. Information as to who, what and where the devices were located that used my account became inaccessible. I do NOT have 47 devices to connect to ********************** WiFi !. I had 2 tv's, 2 cell phones one ROKU and on occasion, 2 computers. We do not have kids or grandkids to use the connection either!When I asked starlink support what can be done about this, they merely replied, "pay the $800.00 for excessive devices or purchase all new equipment to the tune of $654.00 (including tax)." Neither of which I can or will do. Out where we live, we are extremely limited as to what we can use as an internet connection. There is no cable or fiber optics available and other satellite systems leave a lot to be desired. My computer was also destroyed in the hack and my (now closed) email address associated with the starlink account was hacked into and taken over by the hackers. That NOW CLOSED email address WAS (past tense) ****************** !I would like Starlink to cancel that $800.00 they are saying I owe for excessive devices and send me all new equipment immediately! Once this is done, I will consider this issue resolved ! The sooner the better!

    Business Response

    Date: 08/18/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-58

    Customer Answer

    Date: 08/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I will be contacting them again today 08/19 to make a change to the equipment they are replacing my system with, as the one they are sending will not mount adequately on my rooftop. 
    This case needs to remain open until this issue is completely resolved to my satisfaction. I will let you know when I feel the issue is completely resolved.

    Sincerely,

    ****** J *****

  • Initial Complaint

    Date:08/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Starlink for my seasonal site at *******************. It kept saying obstruction so I couldnt find a line of site. I thought maybe I had to activate it and that was the issue so I activated it but it still didnt work. I never got to use it. On 07/15/2025 I requested a starlink return label and shortly after returned the equipment. I received a suspension notice on 07/20/2025. I sent a message stating this has been cancelled because it didnt work and the equipment had been returned. I have since been asking for a refund. I keep getting a chatbot so I sent an email directly to Starlink and still havent heard back. I paid $438.89 total. I would like my refund. Starlink just keeps telling me suspended due to not paying a bill and disregarding my requests. I dont have the starlink and now I am out money too.

    Business Response

    Date: 08/18/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-46

    Customer Answer

    Date: 08/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:08/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Starlink was hacked and I cant get any info from it and my email was hacked with my phone number so I gave administration to my son inlaw with his and email ***** ***** to try to keep it from hackers because they had my info to get in the satellite and I cant get in or own it anymore bc it was blank when I open it on app after turning it off for a few days. I cant call your company or get in touch them. Please help bc they hacked the satellite and got into my phone. I saw them on it and paused them. But I just cant get a hold to anyone to explain my account problems. My new number is ************. My new email is ********************* I have no control over my old emails or phone so I had to get all new including my banking account. I would really like to get a new Starlink account to get back in for my sons homeschooling. Thank you

    Business Response

    Date: 08/18/2025

    Thank you for bringing this to our attention.
    Based on the information provided, we were not able to locate a Support Ticket submitted on the customer account. In order for a ********************** associate to begin the resolution process, we ask that the customer please submit a request by logging into their Starlink Account and submitting a support ticket via the *** page. If a ticket has been submitted, please provide the internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

    Customer Answer

    Date: 08/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

     

    I got back into my account and it was taking over.  I lost all my emails and phones due to the hacker and I made a new one. I also did report it on Starlink app.  I believe the hacker was the one that received the ticket I made.  I unplugged it in and out 6 times and reset the satellite and got back in because of that.   Please find a way for someone who gets taking over to be able to get the help they need without a ticket.  You cant do anything if they take over or have all your information.  Luckily I change administration into my son in-laws email and phone before I turned it off and got it back from the hacker before I unplugged it.  

  • Initial Complaint

    Date:08/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a starlink device in order to work remotely from *********. I activated the device from a remote farm house in May 2025 under the account with the email **************************** and we discovered that the upload speed was so slow, it was less than 10mbps, and we could not work remotely using the starlink. That was my whole purpose for buying it because the speed I was told would be at least 30 upload or more, and it was not. I tried it for 24 hours to let it get up to the best speed, but it never got upload more than 4 or 6. Always less than 10. So I immediately canceled the service and sold the device to someone who wants to use it. Then, after moving away from *******, the new owner cannot activate service on the device and ************************** number told me that I have to pay $299 to release the device as a cancelation fee OR to pay $299 for a reactivation fee. The entire premise of the device and its speeds was fraudulent. I trusted the online promises of speeds, and I had never been told about these fees - at all. These hidden fees, plus that the device was ultimately useless given the true speed it obtains have been nothing but a fraudulent experience and misrepresentation. I request full reimbursement for the starlink device $500 plus of the cancelation fees $299, for a total of $799.

    Business Response

    Date: 08/08/2025

    Thank you for bringing this to our attention.
    Based on the information provided, we were not able to locate a Support Ticket submitted on the customer account. In order for a ********************** associate to begin the resolution process, we ask that the customer please submit a request by logging into their Starlink Account and submitting a support ticket via the *** page. If a ticket has been submitted, please provide the internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

    Customer Answer

    Date: 08/12/2025

     
    Complaint: 23715346

    I am rejecting this response because:

    I called on the phone and was told I cannot avoid paying a $299 fee so I stopped and asked BBB for help. The service was never fast enough as advertised. We lost $500 because we couldnt use the Starlink as advertised plus the $299 threatened fee. We are trying to help the new owner start service.

    here is the Ticket number 

    TIK-6132863-36898-61

    Sincerely,

    ***** *****

    Business Response

    Date: 08/22/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-61

    Customer Answer

    Date: 08/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The device still never delivered the upload speed advertised or as indicated in the app. It was unusable for me and a complete waste of $500. But the new owner is now able to use it. 


    Sincerely,

    ***** *****

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