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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 490 total complaints in the last 3 years.
  • 79 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a Starlink customer who cancelled their service on or around 6/15. They claim that it was good through 6/30, however the service cancelled immediately. I was fraudulently denied the last 15 days of the service. Despite contacting support I received a call WAY after normal business hours I was unable to answer and several more where I was dialed and hung up on with no connection to the representative.

    Business Response

    Date: 06/20/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-5342318-39019-46

  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 23480990

    I am rejecting this response because:

    TIK 5383024-40164-38 as referenced is not a ticket that I submitted nor have I had any communication from Starlink in regards to this ticket. I would like the details of said ticket provided to me.

    Sincerely,

    ******* ******

    25 & 5/23/25).

    Business Response

    Date: 06/23/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-38

    Business Response

    Date: 07/05/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-5383024-40164-38

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 13 we contacted this company mistaking it for Starlink. We ordered a Starlink Standard Set and 6 month of service for $799. The Starlink Standard set was received in a few days. We then discovered we were unable to get reception from our site. We sent a message to the company requesting refund. We recived a phone call saying they would call us back but have never received any further info. On June 3 we then received a email from Starlink stating that our account had been disabled due to unusual activity After numerous emails we have received to response from this companty

    Business Response

    Date: 06/13/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-57

  • Initial Complaint

    Date:06/10/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Complaint: 23447365



    I am rejecting this response because:

    I’ve asked for a callback and still have yet to receive one I’m wanting to talk to a supervisor or someone who has more authority then the service level techs 

    Sincerely,



    Nicholas Rosengarten

    Business Response

    Date: 06/16/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-5154629-89411-53

    Business Response

    Date: 06/23/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-5154629-89411-53

  • Initial Complaint

    Date:06/09/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my **** ****** Morning and still have no internet the said 15 minutes to an hour and for days later still nothing. I have not been able to talk to anyone after multiple times reaching out and every time I start a service ticket they close it. I am truly unsatisfied with my service and the customer service I have gotten. And four days on the new month they will still make me pay for even though I have not had any service

    Business Response

    Date: 06/13/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal  TIK-*******-*****-45

  • Initial Complaint

    Date:06/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

    Business Response

    Date: 06/08/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-37

  • Initial Complaint

    Date:06/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After being a Starlink customer for the past year and having already paid for the hardware and installation, Starlink had made a complete change to the internet plans they provide. Mu wife and I work from home and use a lot of data and had paid for the business plan and were happy with it. They now have made it unusable by giving you 50g of data for the month for $65. We used that in two days. No we are left with nearly unusable data for the rest of the month. What am I supposed to do for work the rest of the month? This is a bait and switch. Something needs to be done. Now if I switch I will have to pay for the hardware and installation of another provider. We should get the hardware and installation cost refunded and be able to cut is with this greedy untruthful company. Whats next from them?

    Business Response

    Date: 06/08/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
    If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

  • Initial Complaint

    Date:05/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Starlink dish which I was charged for. Once the Starlink dish arrived, it was installed. After installation, I found out that my StarLink subscription wasnt activated nor active, despite the fact that I was already charged for the subscription. So, I contacted StarLink support via their ticketing system. After a few days, the issue was fixed and my subscription became active. When I tried using the dish afterwards, I encountered another error message that said the dish was not linked to the account. So I contacted Starlink support again. This time they havent been helpful. I am filling this complaint because they have been completely unresponsive, despite me making several attempts to get a response. I am being charged for the service but I havent received a single minute of service, despite paying for about 1 month now.

    Business Response

    Date: 05/18/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-67

  • Initial Complaint

    Date:05/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 05/23/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-54

  • Initial Complaint

    Date:05/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23300447

    I am rejecting this response because:

    Sincerely,

    ***** ******

    Business Response

    Date: 05/09/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4836671-56197-61

    Customer Answer

    Date: 05/12/2025

     
    Complaint: 23300447

    I am rejecting this response because: I have to work, but, I need my internet to work. But, Im not always available. I have not received the answer to my issue. My app doesnt allow me to connect to my starlink, like its offline. I have no control over my starlink. 

    Sincerely,

    ***** ******

    Business Response

    Date: 05/23/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4836671-56197-61

SpaceX is NOT a BBB Accredited Business.

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