Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SpaceX

  1 Rocket Rd Hawthorne, CA 90250-6844

• 

  Starlink Services LLC

  22630 NE Marketplace Dr Redmond, WA 98053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for the service monthly with an automatic payment. The company withdrew a payment of $120.00 on 9/2/25 as per our contract. On 9/25/25 they cancelled my service indicating non-payment. They indicate that the 9/2/25 payment did not process. I can provide bank statements proving this payment did go through. I have been attempting to contact their customer service to resolve this issue since 9/25/25 and as of yet have received no contact from them. As far as I am concerned they have committed theft by taking my money and cancelling the service the money paid for. If they would respond to a customer service inquiry, I would not be so upset but I am going on three days now with absolutely zero contact from them.

  Business Response

  Date: 10/10/2025

  Thank you for bringing this to our attention.
  A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-40

• Initial Complaint

  Date:09/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer on *********************** $10/10 GB Roam plan (Account #: *********************. I upgraded to $50/50 GB for one billing cycle, then requested to switch back to the $10/10 GB plan.Starlink refuses to reinstate my plan, citing a policy but refusing to provide the policy in writing. They have confirmed that other customers are still on the $10 plan but will not allow me to return to it.I have requested escalation to a supervisor four times, but I continue to get the same repeated response without escalation or review.I am requesting that Starlink reinstate my $10/10 GB plan (which they have admitted still exists for customers who have not changed).

  Business Response

  Date: 09/29/2025

  Hi ********,

  We received your informal consumer complaint stating that you are unable to switch back into the 10gb plan. Please advise that this specific plan is no longer available, and that's why you were unable to switch after changing to the 50gb plan. If a customer is currently on a 10gb plan, they can remain on that plan until they switch to another available plan. After looking into your account, we can see that members of our customer support team are actively trying to help you on TIK-DF-6549853-91963-49. Please make sure to refer back to that open ticket if you have any additional questions or concerns. Thank you

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Around July 24th, 2025, my starlink began experiencing significant outages related to the starlink network (note this is in addition to ongoing outages linked to storms). The outages generally fell into two categories: A. Recurring outages linked to thunder storms (has been ongoing for some time) and B. A new issue where the starlink network itself was no longer reliable even on days when no storms were present. Previously the starlink network had been very reliable.* Very rapidly after issue B above started to occur, the starlink network experienced what appears to have been a national or even global outage. After the global outage, my starlink equipment would randomly start periods when it would just continually reboot, then it would stabilize, then continually reboot again. In between these periods, the starlink network itself would become very unstable.* I contacted support and provided the attached evidence (see tickets TIK-*******-*****-52 historical and TIK-DF-*******-*****-39. Support suggested the issue was not with the starlink network at various points (which I disagree with), then agreed there were some issues with the starlink network, and suggested that I replace my Starlink equipment. I disagreed that my starlink equipment was an issue, but nontheless, I replaced my starlink equipment with a new kit on September 6th, 2025. Subsequently to this, I am still experiencing significant outages linked to the starlink network.I would like to request that Starlink refund me the $201.49 that I spent on the kit, refund the Starlink service fees from July 24th, 2025 through now, and figure out what is wrong with the starlink network causing this. I asked that starlink provide me with a high performance kit to hopefully reduce or resolve these problems, but they have refused to date.Address: *************************************************************

  Business Response

  Date: 10/06/2025

  Thank you for bringing this to our attention.
  A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal  TIK-DF-*******-*****-39

• Initial Complaint

  Date:09/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no live human support available. There is no one to talk to about issues with their product. There is no way to view a breakdown of your bill. Most of all there is no way to pay your monthly subscription early or manually.

  Business Response

  Date: 09/07/2025

  Thank you for bringing this to our attention.
  A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-52

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the Standard Kit from ********** on Sunday, for $175. On Monday, less than 24 hours later, Starlink Standard Kit was offered on ******** for $89 with a free roof install.I asked if they could credit or send the roof mount and was told today, to return the equipment to ********** THEN see if the Labor Day deal was still available.What?How about sending me the roof mount and I can get my disabled self on the roof to mount it.

  Business Response

  Date: 09/06/2025

  Thank you for bringing this to our attention.
  A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-6348909-72617-43

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I messaged the company to let them know that the address I input was incorrect before the item was even shipped. They refused to correct it and it was shipped out to the incorrect address. Ive been trying for weeks to attempt to get another device shipped. I then requested a refund via ticket where they have not even responded. I want my money back. I went ahead and went to another provider due to their lack of ny support.

  Business Response

  Date: 09/05/2025

  Thank you for bringing this to our attention.
  A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-43

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was gone on military training so he reactivated the starlink for use while he was there to be able to work on school work. This was August 10. Its a monthly subscription and the email regarding activation started, You've successfully activated your Starlink service! Your Starlink service is a monthly subscription that is billed on activation and recurs monthly. You will automatically be billed for your first month of service today at a price of $91.64. At 9:08 PM on August 27 an email was sent from Starlink as a reminder that the next monthly charge (of $165) would auto draft on August 28. Seeing as it was late at night when this email was sent, I did not see it until waking at 6:30 AM on August 28 and immediately went to cancel. It had already drafted and starlink refuses to acknowledge any wrongdoing on their part and will not refund the money despite 1) the implication that the charge on August 10 was a MONTHLY subscription and that the amount paid was for the first MONTH of service rather than 17 days, 2) the EXTREMELY late reminder of the auto draft allowing no time to actually turn off the subscription, and 3) the fact that ZERO internet has been used because the device doesnt even have power to it and Im clearly IMMEDIATELY requesting cancellation/refund. This company is a rip off!

  Business Response

  Date: 09/05/2025

  Thank you for bringing this to our attention.
  A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-34

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:08/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive business practices. Advertising one month free. I originally paid $50 to keep service. I been billed $207 and $112.80 for one month of service of August.

  Business Response

  Date: 08/31/2025

  Thank you for bringing this to our attention.
  A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-DF-*******-*****-37

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service and I am trying to sell my equipment. Per the buyer....the satellite is still connected to my account. I have tried to contact starlink and can only get an AI bot. I need to speak with someone asap to figure out how to transfer. It has been two days since my ticket and it is going to lose me my resale. Please either contact me **** or buy back my satellite

  Business Response

  Date: 08/25/2025

  Thank you for bringing this to our attention.
  A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal  TIK-DF-*******-*****-29

  Customer Answer

  Date: 08/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought starlink mobile and the mini dish.The service is spotty and more unstable than cellular.While moving I'm lucky to get more than 12mbps.The advertized speeds and stable service with clear sky's is not what my experience has been.I feel that I have been scammed. The service is not worth $165/mo.

  Business Response

  Date: 08/24/2025

  Thank you for bringing this to our attention.
  Based on the information provided, we were not able to locate a Support Ticket submitted on the customer account. In order for a ********************** associate to begin the resolution process, we ask that the customer please submit a request by logging into their Starlink Account and submitting a support ticket via the *** page. If a ticket has been submitted, please provide the internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23789769
  
  I am rejecting this response because action was required and this response is not from SpaceX.

  Sincerely,
  
  ****** ******

  Business Response

  Date: 09/08/2025

  Thank you for bringing this to our attention.
  Based on the information provided, we were not able to locate a Support Ticket submitted on the customer account. In order for a ********************** associate to begin the resolution process, we ask that the customer please submit a request by logging into their Starlink Account and submitting a support ticket via the *** page. If a ticket has been submitted, please provide the internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).