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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 494 total complaints in the last 3 years.
    • 99 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello , I NEED SERIOUS HELP WITH SHADY BUSINESS OWNED BY **** **** , i purchased a starlink sattlelight kit direct from ************************** on 1/12/2025 i was automatically put on auto payment without me selecting to be put on auto payment , the site does not allow me to delete the card on file it only lets me replace the card number with another card number , i was charged without authorization 2/12 $120 3/12 $20 4/13 $120 for wifi service , bit i have not connected the service i only bought tue kit in advanced for a new construction which i have not finished , the only way to contact anyone is via open ticket on their app and only a paying customer can write an open ticket which they will automated reply several days later with no resolution , upon lots of request to issue a credit for future use in amount of $260 and not change my card again until i do connect the service nothing has been solved , this company does not provide nor it lists on their website a customer service number , no email address , no corporate address , i have asked several times to cancel my account , do not charge my card again but are getting no where , now i would like to return the kit and get a full refund of $625 , the ************** phone i listed on here is the phone number that shows up on my bank statement after each charge is a fake number which should be illegal , no on answers at any time of day , CAN YOU PLEASE HELP ?

      Business Response

      Date: 05/09/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4700359-62914-48

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 30, 2025 account access to the ********************** and router were compromised and the account information will not give permission/access to the system. Need account link restored there is no other way to control internet access in this rural area and I have been paying for this Internet. I have the invoice for the whole next month of service that should be proof enough the account belongs to me. 41841466-67337-89 Invoice Date: Sunday, April 20, ********************************* *** some a new kit Im not paying again because of an account issue.

      Business Response

      Date: 05/02/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
      If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx)

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** Abureedah

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a storm yesterday.. we didnt lose power but we lost our internet. I have been attempting to speak to a *** for over 24 hours and there is no response. I run my business from my home and I have been unable to work since I dont have internet. Thats an entire day of lost wages for my family.

      Business Response

      Date: 05/02/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-57

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starlink took the money out of my account on the 25th. It posted on the 28th. They still refuse to restore my account. I have reached out to customer support several times and they just simply wont help. And there is no number to call.

      Business Response

      Date: 05/02/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4793426-68660-59

    • Initial Complaint

      Date:04/27/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my starlink and set it up on 04/23/2025. When I set it up there was a glitch on the website only showing the pricing side of the screen. This caused me to choose a business account. I have opened multiple tickets in the app, starlink customer service never responds but closes all of my tickets citing "issue resolved" without resolving my issue or simply even responding to me. I need to change my service plan to a residential plan as I am not a business. Please have them reach out to me for a resolution.

      Business Response

      Date: 04/28/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-53

      Customer Answer

      Date: 04/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had Starlink Service for over 4 years. I have never had any issues until this past week. I had been off of work on short term disability & was awaiting payment at which time my service was interrupted on 4/16/25. I paid the bill within 2 hours of it being disconnected. Payment processed. Posted to my bank account the next day. ********************** has continued to tell me I had to wait 5 days for the payment to post on their end. Today 4/21/25 is technically the 6th day. Still no response on their ********** have not responded except for repeatedly telling me it would be up to 5 days to be turned back on. I provided them with my end, the payment posting & my service still being off. My children rely on this internet as well for their school work as they are in virtual school. There is no phone number to contact them. You can not chat with a live person. If you send in for a message, it is HOURS later to days later for a response from them. I owed $330 to which was paid. I am asking they credit my account for each day the service is disconnected as I paid the bill on 4/16/25.

      Business Response

      Date: 04/25/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4697764-27607-63

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Auto pay took my payment and service was cut shortly after. Upon contacting Starlink I was given an automated response and received a human response 4 1/2 days later and was told they couldnt help me despite giving them a screenshot of my transaction which had posted 4 days prior. I was told that all transactions take 5 business days to process despite every other payment processing in less than an hour,

      Business Response

      Date: 04/25/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-53

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Starlink kit with a regional discount. I was not told that I would be charged $300 if I changed my plan. I got a notification on April 12, 2025 that I would be charged $300 in 3 days. I have opened 2 support tickets asking what options I have to avoid the $300 auto charge to my card. Apparently I cannot turn off auto pay either. At the time of this complaint, I have opened a 3rd support ticket explaining that I do not authorize any further charges on my Apple pay card until this can be resolved. I would rather return the equipment than be charged $300 extra for changing my plan. The only responses I have gotten from those support tickets appears to be automated and does not address my questions.

      Business Response

      Date: 04/25/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-52

      Customer Answer

      Date: 05/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following ticket was created and sent to Starlink on March 29th regarding internet router stop functioning. The customer service number does not work and there has been no communication from Starlink. We live in a rural area so starlink is our only option for fast internet. Ticket created on March 31, 2025 ***** **** Router is not working today. Shows no power. plugged into another router and same issue. March 31, 2025 at 1:26 PM CDT ***** **** It is the standard kit SL-******-*****-29 serial number ************. Looks like router went out. How do I get another one shipped to ******************* Opelousas LA? Thank you! ***** **** Have tried to plug into multiple outletsstill no power. April 1, 2025 at 8:02 AM CDT ***** **** Hi, Please advise on next steps. This internet is crucial to my work and has been out for 2 days. thank you!April 1, 2025 at 9:54 AM CDT ***** **** Update: I have tried everything that your site and internet suggests to get router back up with no luck. Please advise on how to replace router.April 2, 2025 at 9:12 AM CDT ***** **** Day 3 check in: Device still offline. Please call me at ************ to discuss options. Unable to reach your customer service by phone. Had to purchase a ******* hotspot to continue to work, but need to know if I need to find another long term internet solution. Please provide an estimate on when you can ship another router.

      Business Response

      Date: 04/04/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4556840-89855-65

      Customer Answer

      Date: 04/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:03/19/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      *** see Attached document ***

      Please help me to cancel my dead daughter's STARLINK account.

      ******* ****** Died 10/29/2022 leaving no info regarding her STARLINK
      account.

      No user name, password or account #. She lived with me until she passed.

      I have been trying to cancel her STARLINK account since early October 2024.

      If no user name, password or account number is available, it seems
      impossible to cancel the account. ********************** keeps ignoring my letters, credit
      card disputes and  it is not possible to contact them by phone because they
      do not answer.  

      I sold my house on October 24, 2024. Starlink accepted my monthly $120
      using my CITI MC. My daughter was paying the account until her death.

      CITI MASTERCARD changed my card # and the charges keep coming through.

      The new owners who bought my house with the STARLINK system have been
      trying to open their own account with ********************** without success.

      STARLINK SYSTEM: MODEL# UTR211; SERIAL# ************ 
      Location: ****************************************, **** & ***** *******.

      The last monthly charge was on 03/02/2025.

      Please help, I am 83 years old. If you need more info., please communicate
      with me.

      Thank you ,

      ****** ******
      ************
      *************************** 

      Business Response

      Date: 03/22/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4483910-72507-48

      Customer Answer

      Date: 03/24/2025

      I received a phone call from SpaceX on 03/22/2025 morning regarding closing my daughters Starlink Account.

      The ********************** gentleman indicated that the account is being closed in response to the BBB inquiry.

      He indicated the new owner's should be opening a Starlink Account before it is shut off.

      New owners are:

                                               **** & ***** *******
                                               ************
                                               *******, CO 80449
                                               ************

                             Model #UTR211;  Serial #************

      I am not sending SpaceX my daughter's death certificate, you have got to be kidding. Her husband did not want a obituary.

      Is her Starlink Account closed?????

      After researching the reason for my complaint, SpaceX will cancel my daughters account and not give me a refund due to my disputing the charges with my credit card company.

      If SPACEX will follow through and do the right thing, I will be very satisfied.

      ****** M ******
      ************

      Customer Answer

      Date: 03/28/2025

      I just talked to the new owners of the equipment/location and the professional local service company was able to create a Starlink account for them. Please reach out to SpaceX to see if they closed my (daughter's) account and won't charge my CITI MC on 04/02/25.

      Thanks,

      ******

      Business Response

      Date: 04/04/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4483910-72507-48

      Customer Answer

      Date: 04/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

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