We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

Customer Complaints Summary

  • 488 total complaints in the last 3 years.
  • 73 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nature of Complaint: Problem with a Product or Service Complaint Details:My Starlink service was suspended without a clear reason. I opened a support ticket (TIK-*******-*****-57) to resolve the issue.On July 4, 2025, a support agent named ****** asked me to answer 9 detailed security questions to verify my account. I provided complete and truthful answers to all questions and supplied all requested documentation.Instead of reviewing my response, Starlink support began closing my tickets with a generic, templated reply stating that they have already provided guidance and will not take further action. My answers and evidence have been completely ignored.I then created a new ticket titled "Formal Complaint Regarding Handling of Ticket TIK-*******-*****-57". This formal complaint was also ignored and closed with the same template response.Starlink is failing to provide adequate support, is ignoring customer-provided information, and has suspended my service without providing a valid reason, despite my full cooperation. I request a full review of my case by a senior manager, a specific reason for the suspension, and the reinstatement of my account.

    Business Response

    Date: 07/07/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-54

    Customer Answer

    Date: 07/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Diyas Toiyeke

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Starlink and canceled it within 30 minutes. I never received or returned any equipment, yet theyve held my money for over 30 days. A support agent told me the refund was processed, but I still have not received it. Ive been extremely patient, but this delay is unacceptable. Im requesting immediate action to return the funds.

    Business Response

    Date: 07/05/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
    If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx)

  • Initial Complaint

    Date:06/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in an order for a 45m cable on the Starlink website on June 17th at 6:32pm Eastern time. Shortly after placing the order 6:38 pm I successfully cancelled the order on the Starlink app and confirmed on the website. On June 23rd I noticed that I still had a charge that was approved on my credit card for ******. I opened a support ticket with Starlink (TIK-5384447-75448-61). I received a reaponse telling me to reply if my order was in correctly charged and I sent 10 responses over the past 3 days with no response or resolution. I tried opening a new ticket and still have not heard back. I tried sending an email to ************************************************************ and received an automated response to open a ticket with Starlink support which I already had. I currently have an investigation at my credit card company to attempt to resolve the matter. All I want is my money back. Thats it. I never received any product and nothing was shipped to me. I have confirmation that the order was cancelled is the app.

    Business Response

    Date: 07/05/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-5384447-75448-61

    Customer Answer

    Date: 07/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ************

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a Starlink customer who cancelled their service on or around 6/15. They claim that it was good through 6/30, however the service cancelled immediately. I was fraudulently denied the last 15 days of the service. Despite contacting support I received a call WAY after normal business hours I was unable to answer and several more where I was dialed and hung up on with no connection to the representative.

    Business Response

    Date: 06/20/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-5342318-39019-46

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 13 we contacted this company mistaking it for Starlink. We ordered a Starlink Standard Set and 6 month of service for $799. The Starlink Standard set was received in a few days. We then discovered we were unable to get reception from our site. We sent a message to the company requesting refund. We recived a phone call saying they would call us back but have never received any further info. On June 3 we then received a email from Starlink stating that our account had been disabled due to unusual activity After numerous emails we have received to response from this companty

    Business Response

    Date: 06/13/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-57

  • Initial Complaint

    Date:06/10/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own and pay for Starlink services. I am not receiving the service that was agreed-upon when paying for the contracted agreement. There is a breach of contract and consideration to the fact that when reaching out to support, I do not get support I get harassed its taken five days and still have not gotten any help just more harassment technicians do not know how to read and jump to conclusions. I want to resolution and to be contacted by the company like *** requested multiple times now I also wont mention the false advertisement on advertised speeds to paying customers as well as the false speeds inside your home

    Business Response

    Date: 06/16/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-5154629-89411-53

    Customer Answer

    Date: 06/16/2025

     

    Complaint: 23447365



    I am rejecting this response because:

    I’ve asked for a callback and still have yet to receive one I’m wanting to talk to a supervisor or someone who has more authority then the service level techs 

    Sincerely,



    Nicholas Rosengarten

    Business Response

    Date: 06/23/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-5154629-89411-53

  • Initial Complaint

    Date:06/09/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my **** ****** Morning and still have no internet the said 15 minutes to an hour and for days later still nothing. I have not been able to talk to anyone after multiple times reaching out and every time I start a service ticket they close it. I am truly unsatisfied with my service and the customer service I have gotten. And four days on the new month they will still make me pay for even though I have not had any service

    Business Response

    Date: 06/13/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal  TIK-*******-*****-45

  • Initial Complaint

    Date:06/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21, 2025 I ordered a residential satellite internet kit from StarLink. It was scheduled to be delivered on May 25th. Shortly after the delivery date was changed to May 27th. After not receiving the package by June 2nd I reached out to both StarLink and ****** ***** informed me there is a problem with the package and they can not deliver it. They also stated Starlink needs to contact them. I have been trying to get someone from StarLink to respond. I am only getting AI messages back telling me the same information of how to track your order. I have tried ***** multiple times and they have stated they can't help me because it has been more than 7 days past delivery and this is a shipper issue. I am frustrated because I am leaving on Friday to travel to my cabin where I have taken time off work to get this service setup.

    Business Response

    Date: 06/08/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-37

    Customer Answer

    Date: 06/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:06/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After being a Starlink customer for the past year and having already paid for the hardware and installation, Starlink had made a complete change to the internet plans they provide. Mu wife and I work from home and use a lot of data and had paid for the business plan and were happy with it. They now have made it unusable by giving you 50g of data for the month for $65. We used that in two days. No we are left with nearly unusable data for the rest of the month. What am I supposed to do for work the rest of the month? This is a bait and switch. Something needs to be done. Now if I switch I will have to pay for the hardware and installation of another provider. We should get the hardware and installation cost refunded and be able to cut is with this greedy untruthful company. Whats next from them?

    Business Response

    Date: 06/08/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
    If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

  • Initial Complaint

    Date:05/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Starlink dish which I was charged for. Once the Starlink dish arrived, it was installed. After installation, I found out that my StarLink subscription wasnt activated nor active, despite the fact that I was already charged for the subscription. So, I contacted StarLink support via their ticketing system. After a few days, the issue was fixed and my subscription became active. When I tried using the dish afterwards, I encountered another error message that said the dish was not linked to the account. So I contacted Starlink support again. This time they havent been helpful. I am filling this complaint because they have been completely unresponsive, despite me making several attempts to get a response. I am being charged for the service but I havent received a single minute of service, despite paying for about 1 month now.

    Business Response

    Date: 05/18/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-67

SpaceX is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.