Complaints
This profile includes complaints for Yardi Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 75 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied on rent cafe for affordable housing then was on a waitng list for the Hallasan apartments in korea town they called me to complete application I was given a quote by rent cafe and sighned all documents and was accepted by the apartment then when I called rent cafe they said they did not have the apartment on there list and wasnt able to proceed with the quote or move in date they had promised I waited 2 years I am dissapointed I need a fair resolution. And a explenation on why this happened they inface are on the list
Business Response
Date: 05/17/2024
Thank you for the opportunity to respond. Our investigation reveals that the status of your application should be resolved with the property manager.Customer Answer
Date: 05/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21718751, and find that this resolution is satisfactory to me.
Regards,
M****** ******Initial Complaint
Date:05/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entering into a Vendor service contract with StreetLane Homes Management as LVI Salient LLC, it was a prerequisite to register with Vendor Sield/Yardi to ensure our Insurance information. Initial cost of $110.00 was paid for a one year contract for this service. Business relationship with StreetLane ended before the one year expiration. On 04/30/2024 an additional $110.00 was drawn against my business checking account, for what we can only presume as an "automatic renewal" fee. Since we had not preformed any work for StreetLane since 12/27/2023, there was no need to continue services from Vendor Shield/Yardi beyond that date. We had even received an email mid January of 2024, from Vendor Shield/Yardi, letting us know that our insurance COI's were needing updated to ensure proper payments. REASON: We had only received one service call from StreetLane in months, the Insurance COI's were ended due to lack of work.
In calling Vendor Shield/Yardi and speaking with "Liz", we explained our position. In turn, we were told that these charges were non refundable, per the service agreement. We have no issue with the initial charge for the first year. When asked if this particular agreement included a clause including "automatic renewal", her answer was no. A case number of 14416574 was issued for this situation. We seek a refund of the second charge of $110.00 renewal fee that was automatically charged for the second year.Business Response
Date: 05/06/2024
Thank you for the opportunity to respond. An investigation by our VendorShield team revealed that notification of the upcoming fee debit and an option to log out of auto pay and unsubscribe the account was sent to [email protected] 30 days in advance of the fee debit. The option was not exercised and therefore the debit proceeded per your account agreement.Initial Complaint
Date:04/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to get through their application process to rent an apartment. There was a complete inadequate process where I had given my sensitive information to four times where they said not received. I told them to cancel the process because it was not working to refund my processing fees and they declined.Business Response
Date: 05/02/2024
Thank you for the opportunity to address your
concerns. We reviewed your application information, and it appears that your
application was submitted to the property to which you applied. Any application fees are charged by the property to which you applied, not by Yardi Systems. Please contact the property manager with questions about
application fees.Initial Complaint
Date:04/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have signed up with rent cafe for auto-payment of my rent. It has been three times now that the auto-pay has failed to work and I have been charged an $80.00 overdue fee. I feel this is a scam. We are told we can sign up and have auto-payment on our rent, yet the system fails time after time. The auto-pay option is the responsibility of rent cafe, and it is not working. My bank account has the money in it, so there is no excuse for my rent payment being late. They have set up this system for the sole purpose of scamming renters, and it is impossible to contact anyone with any authority there.Business Response
Date: 04/16/2024
Thank you for the opportunity to respond. The RentCafe team investigated your complaint and found that the auto-payment issue arises from your bank’s fund-clearing process. We recommend that you follow up with your bank.Customer Answer
Date: 04/24/2024
I see nothing verifying that this action will not be replicated in the future.Initial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have failed at multiple attempts to recoup an over payment from Yari systems a third party processor for a case and associates property. On 6/5/23 a payment was made via debit confirmation 614097843. The property utilizing this third party (case and associates) claimed the funds were taked from their bank. The bank that was used to pay the 880.50 did not recieve returned funds from Yari or the property. The case and associates property was paid again in money order for rent that the companies claim to have been uppaid.Business Response
Date: 04/15/2024
Thank you for the opportunity to respond. RentCafe investigated and determined that your bank is the proper source of information on the status of funds to be credited to your account.Customer Answer
Date: 04/19/2024
Complaint: 21549109
I am rejecting this response because: The banking institution says the funds cleared the bank and was not returned.
Regards,
A*** *****Business Response
Date: 04/26/2024
Further investigation by RentCafe affirmed our initial finding that the issue described must be resolved by you and your card issuer. Yardi is not involved in the issuer’s decision to credit funds to a customer.Initial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company owns and operates Rent Cafe. I have an account with Rent Cafe. I live at a property managed by Morgan Properties (Saratoga Crossing) in New York. Today I was contacted by C***** at Saratoga Crossing saying I had not paid my rent. I sent a text message telling her that my ability to pay rent on Rent Cafe was disabled. I did NOT disable the pay button.
I want to know WHO disabled my Rent Cafe payment option denying me the right to pay rent. This is MY account and nobody else should have the ability to get into my account and change it. Because of Rent Cafe's disabling my account I am unable to pay rent and this can cause late fees and legal action. I also want a refund of the $3.85 I have to pay for the service that I am not able to use.Business Response
Date: 04/12/2024
Thank you for the opportunity to respond to your concerns. RentCafe investigated your complaint and determined that the property where you live disabled your online rent payment functionality. Please contact your property manager for more information.Customer Answer
Date: 04/12/2024
Complaint: 21537992
I am rejecting this response because: THIS IS MY ACCOUNT AND I PAY FOR RENT CAFE $3.85 A MONTH FOR THIS ACCOUNT SO RENT CAFE CAN BILL ME. NOBODY HAS A RIGHT TO DISABLE ANY FEATURE ON THIS ACCOUNT BUT ME. IN ADDITION, RENT CAFE CHARGED ME A $50 LATE FEE WHEN I WAS NOT LATE, I WAS UNABLE TO PAY. RENT CAFE OWES ME A CREDIT OF $1902 FOR MY RENT WHICH I WAS NOT ALLOWED TO PAY. WHO AT THE PROPERTY DISABLED MY ACCOUNT? WHAT IS THE NAME OF THE PERSON? MY ACCOUNT IS PRIVATE AND I AM THE ONLY PERSON WHO CAN MAKE CHANGES TO IT. THIS IS CONSUMER FRAUD. CHARGING A LATE FEE IS FRAUD AND MAKES ME LOOK LIKE I AM DELINQUENT ON MY ACCOUNT WHICH IS FALSE. RENT CAFE NEEDS TO REINSTATE MY RENT PAYMENT BUTTON IMMEDIATELY AND REMOVE ANY LATE FEE CHARGE. AND REIMBURSE ME FOR THE $3.85 A MONTH FEES I PAID.
Regards,
J*** ******Business Response
Date: 04/12/2024
RentCafe recommends that you contact your property manager.Customer Answer
Date: 04/15/2024
Complaint: 21537992
I am rejecting this response because: It's a NON answer. I pay $3.85 a month for an alleged "convenience Free" that I cannot opt out of, a fee to make rent payments, etc. which is consumer fraud. I was charged $50 late fee by Rent Cafe for rent non payment but Rent Cafe would NOT let me pay my rent - it disabled my payment button and then has the nerve to charge me a late fee. There is no way to write to Rent Cafe to dispute this. This is CONSUMER FRAUD. I cannot contact the Property Manager agent for landlord because she won't speak to me - their lawyer said I can't contact them. This is an outrage.
Regards,
J*** ******Initial Complaint
Date:03/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Between July 6, 2023, and October 16, 2023, six payments were made to our property, and RENTCafe which appears to be a Yardi Systems, Inc. service was using our debit card to make the payment while charging us fees as if we were using a credit card. We have lived at this property since June 2016 and can show documentation from our bank that the card(s) they were charging us credit card fees for were indeed debit card fees connected to our checking account. We were paying substantially more in fees and although I have been reaching out directly to our apartment complex and RENTCafe for months, I have been directed by my property to reach out to RENTCafe and have been ignored by them. Debit card fees are never supposed to be more than $9.95 while credit card fees are a percentage of the entire payment amount. Some of our fees were more than $60-$90 between July to October. Based on my calculations of my payments and my bank statements, they charged us an extra $270.59 in fees.Business Response
Date: 04/02/2024
Thank you for the opportunity to address your concerns. RentCafe allows tenants to select either a debit card or credit card when setting up their payment options. RentCafe’s records reflect that you selected a credit card as your payment method for the timeframe referenced in your complaint. When you selected the credit card payment option, the applicable terms and conditions were disclosed. Please note that you can change your payment method at any time.Customer Answer
Date: 04/02/2024
Complaint: 21502834
I am rejecting this response because: I would not have selected credit card because I do not own a credit card. I had to have help from someone in the front office because my account was not allowing me to add a card to my account so it’s very possible that they selected credit card instead of debit card while helping me. Not to mention, what you’re disclosing is that someone with a credit card could simply select debit card to simply lower their fee. Why is your system not sufficient enough to detect a credit card from a debit card? Regardless, I’m not backing down. I have the documentation to show that the card number I used to make the payments was a debit card and directly linked to my bank account. I’m doing you a courtesy by requesting a refund of these fees before I contact my bank to request them back myself.
Regards,
C****** ****Business Response
Date: 04/03/2024
We understand your concerns and thank you for the additional information. RentCafe investigated and determined that your payment method was entered as a credit card, and the payments were processed accordingly. RentCafe is not able to take further action on this matter. If you have additional questions, please contact your property manager or bank.Initial Complaint
Date:03/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RentCafe offers an 'instant bank verification' option that I setup for my autopay to a new bank account. They failed to notify me that the system had already attempted to withdraw from my previous bank resulting in an NSF rejection. For this, they charged me $85 for NSF and $275 late rent fee.
After confirming on a recorded 3-way call with Capital1, there is NO fee for NSF billed to Yardi. They threaten to disallow me using bank transfers to pay rent should it happen again, and forced me to pay the late fee and submit a request for 'review'. Guilty until proven innocent + extortionary NSF fee.
Had the system properly notified me, or denied me from setting up autopay, I would have happily paid rent on time in another way.
There is no way to contact Yardi/Rentcafe directly - I had to go through Gables Customer Care which has since been farmed out to Avalonbay to "create additional value for the shareholders" per their CFO statement in their earnings call.
I will be reporting this to the Attorney General. I have a signed/sealed letter from Cap1 enroute regarding the NSF fee they DONT charge. The late fee will likely be rejected and I will be happy to bring all of this to small claims court if not resolved here. I am requesting full refund (or billing credit for next month) of the $360 total (that I was forced to pay!) and full dismissal of restrictions on my account regarding this incident.Business Response
Date: 03/22/2024
Thank you for the opportunity to respond. Payment options within RentCafe are managed by the property where you live. The RentCafe team is working directly with the property to resolve the issue, and the property manager may contact you to address your concerns and answer any payment questions you may have.Customer Answer
Date: 03/25/2024
Complaint: 21450026
I am rejecting this response because: this isn't a resolution, at all. I don't "have questions about the payment options available". I know what they are. It was RentCafe's ambiguity about which one is connected and when the withdrawals are made that caused all this. I've already re-setup my new bank with the micro-transaction process and thats fine. What I 'have questions about' is RentCafe's junk software and decision to tack on an $85 non-sufficient funds fee after it leaves users misled and confused - and thinking that's okay business practice.
Stop dodging responsibility and playing pass-the-blame. The property management team is understanding and shouldn't have to play 'support' or apologize for your extortionary fees.
Regards,
B** *********Business Response
Date: 03/27/2024
Thank you for the additional information. Please note that RentCafe does not charge late fees or NSF fees to tenants. The RentCafe team reviewed your payment history with the property and determined that the NSF and late fees were created based on the the property's payment options. We understand that the property has removed the late fee as a courtesy. If you have additional questions about the NSF fee, please contact the property directly.Customer Answer
Date: 03/28/2024
Complaint: 21450026
I am rejecting this response because: RentCafe continues to pass the blame and provide vague & empty reconciliation comments.
"Rentcafe is working directly with the property...the property manager may contact you..."
"Payment options are managed by the property.."
"Rentcafe does not charge late fees / NSF fees..."
Look. There's 5 parties here: The user (me), Rentcafe/Yardi (payment software integration), The property **I can speak to** (office mgr), Gables Customer Care (customer service farmed out to AvalonBay), and some mystery "backend team" that GCC hides behind when questioned about the fees.
The 'property' aka my office staff, tell me to contact GCC because they DONT control anything. GCC says "our back office charges those fees, but you cant speak to them".
I dont know who exactly charged the NSF fee. But the entire reason we had this issue in the first place WAS because of the confusion generated by the software integration in the payment portal itself (owned by RentCafe). I don't care if my $85 is returned from Yardi/Rentcafe, this mystery backend-billing team, GCC, etc. But the root cause was due to the software integration. I had my new account connected, I had autopay setup on it, the rentcafe integration in the portal didn't show any pending transactions at that time. And the fee is extortionary regardless - nobody had any extra expenses or effort because of an NSF rejection. I should not be charged for that. Your software "solution" was the cause. Nothing about the return of my 10% late fee was a courtesy.RentCafe/yardi should continue to "work directly with the property to resolve this issue" as originally claimed in the first reply.
Regards,
B** *********Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company Yardi is billing me 3 months behind when the city of chicago bills monthly. Mysteriously my bill is the same every 2 months down to the drop of water used which is absolutely impossible with 6 people in this homeBusiness Response
Date: 02/27/2024
Hello Ms. S****** *******,
Thank you for reaching out to YES Energy Management regarding your billing concerns. We have reviewed your account and wanted to provide you with information help address your questions.
You are billed using a direct pass-through billing method using the Master Meter Invoice (MMI) billed directly from the local provider to Hudson Homes, YES Energy Management allocates the charges for your monthly statement. The MMI is billed on a quarterly basis and so YES Energy Management takes the total amount and breaks it down and spreads it out over a three-month time frame. This is why the charges are the same each month. The most current MMI service dates are 11/07/2023-1/08/2024. This is why the service dates are showing in arrears, most invoices from utilities do run a month or so behind in service dates.
Should you have any further questions or concerns, you may reply to this message or contact YES Energy Management at the phone number listed on your statement.
Best regards,
YES Energy Management TeamInitial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Apartments.com lets anyone publish a listing, I tried and filmed the exercise to see how much verification is required to pose as a property manager or property for rent or sale. And zero verification is required, no ID, no business license, no proof needed, nothing. It's harder to set up a Facebook account.
That being said, I found VISION ON LOMBARD (VOM) on Apartments.com here:
apartments.com/vision-on-lombard-baltimore-md/l7kllld/
And it currently still states Pioneer Property Management (PPM) as its head company though Omninet Capital shows on my bank statement after paying for the application, which Henrietta Artis contacted me about via email after I started my application. Her email lists a PPM email and website as well as a VOL email and website.
I go to VOL website:
visiononlombard.com
which is now stating "domain does not exist," which scared me and prompted me to make this complaint. But beforehand, that website took me to RentCafe, where I submitted an application with a required payment processed by Yardi and charged by Omninet, who invests in PPM apparently. I attempted to reach out to Henrietta, VOL and PPM and they are unresponsive. I contacted Yardi to see if they had payment history and account controls to remove my data and they cannot because it is in Rent Cafe. So I am coming here with my
URGENT REQUEST: REMOVE AS SOON AS POSSIBLE MY INFORMATION FROM RENTCAFE. Do not delete the account. I need the data sent to VOL expunged and wiped FIRST. This can only happen via Rent Cafe who will not let me do it. If Rent Cafe redirects you to VOL and PPM, then those companies need to be mandated to take action as well to expunge my data.
The reason I am requesting this is not just because the website suddenly is nonexistent and the "leasing consultant" Henrietta is nonresponsive and Apartments.com lets anyone in their basement or hotel parking lot to publish listings...
It's because my data is locked in Rent Cafe.Business Response
Date: 02/13/2024
Thank you for the opportunity to respond to this complaint. Please note that Yardi Systems, Inc. is not affiliated with Apartments.com. Yardi has received your data deletion request regarding your RentCafe application and will contact you directly if any further information is needed.
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