Complaints
This profile includes complaints for Yardi Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 74 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For 7 months I have been able to pay my monthly space rent and utilities service to the Chula Vista Mobile Home Park. For some unknown reason, the the payment has failed to go through this month. On June 30, 2023, I tried numerous times to pay, and each time I received an email of payment failure. On July 1, 2023, I tried numerous times to pay, and I received an email of payment failure. No explanation of the problem was given. A message said to try again later, which I did.
Business Response
Date: 07/24/2023
We appreciate the frustrations referenced in complaint. We did look into the issue raised and did see that a payment was successfully made in July as a one-time payment, and no payment failures were detected within the system for the payment. There is an option to set up autopayments for future payments, and/or for the individual to work with their property manager for alternative available payment options. Yardi considers this matter closed.
Customer Answer
Date: 07/24/2023
I am rejecting this response because:The first July 2023 payment in the amount of $835.75 was made with a manual check dated July 1, 2023, sent by certified mail to the landlord. I was unable to make the first July 2023 payment online using RentCafe owned by Yardi Systems. Please see attached proof of payment failure emails. According to tracking, my landlord received the manual check on July 3, 2023. The U.S. Postal Tracking No. was 9407 1118 9876 5412 4843 75. According to the online ledger card, this payment was manually posted by our landlord on July 6, 2023.
On July 21, 2023, I deleted the payment account with First Tech Federal Credit Union. Please see the attached email for proof of deletion of bank account. Next, on July 21, 2023, I added the same bank account back as a payment account. Please see the attached email for proof of adding a payment account. Then on July 21, 2023, I tried to make a $10.00 payment. The payment was processed successfully. Please see the attached email.
For how long this will work is unknown. Yardi Systems has refused to address the issue as to why payments attempted online at RentCafe on June 30, 2023, failed to go through. Something is a miss. I was able to make 7 monthly consecutive payments to my landlord without any problems.. Then all of sudden I attempted to make my July 2023 rent payment on June 30, 2023, and received a payment failure email on each attempt. Why did this occur? Did my landlord block payment access?
Setting up auto pay would not be advisable. I review my monthly statements for accuracy because it contains utility expenses, and these expenses fluctuate from month-to-month. Also, I audit the bill for accuracy before making a payment.
Regards,
J**** ******Business Response
Date: 07/25/2023
Thank you
for your response and for the additional information. After an investigation,
we determined that payments for this property were temporarily unavailable while
the property updated its account information. The issue has been resolved, and
we recommend contacting the property with any further questions about payment
options.Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/13 Yardi made a fraudulent transaction on a Card reported as stolen. For $550. They refuse to refund even tho they know its a fraudulent transaction.Business Response
Date: 07/10/2023
We understand your frustration with the chargeback process. Please be aware that your issuing bank has indicated that the investigation of this dispute, as well as the decision by Visa, may take up to 45 days. Once this process is completed, and if Visa agrees this is a fraudulent transaction, a refund will be issued.Customer Answer
Date: 07/10/2023
I have reviewed the response made by the business in reference to complaint ID 20217305, and find that this resolution is satisfactory to me.
Regards,
C*** ********Initial Complaint
Date:04/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I live at the Kane Apartments and have been using the RentCafe service to manage my account. I've been unable to pay my rent through this service for 4 months now and the property manager can't unblock my account.
This property management company (Morgan Properties) does not accept any type of in-person payment. This has resulted in me having to physically go to a retail store to pay my rent through a different service and paying a fee every time to do so.Business Response
Date: 04/18/2023
Thank you for submitting the complaint, we appreciate any frustration this may cause. Available tenant payment options are controlled by the respective property management company, not by Yardi. We have communicated the concern to the property management company to look into the concern and reach out to the tenant as appropriate. Yardi considers this matter closed.Customer Answer
Date: 04/18/2023
I have reviewed the response made by the business in reference to complaint ID 19909544, and find that this resolution is satisfactory to me.
Regards,
Y*** *****Initial Complaint
Date:09/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Re: D*********@GMAIL.COM/Account Registration for Concordia Properties on SecureCafe.
Hello:
My name is D**** ******* I am 75, My apartments were recently purchased by a company called Concordia Properties This company utilized your horrib account management system - which links your email address to any previous application that you have under your email address - which causes a popup advising that there is already an account under the said email when it is entered into the email field for an account registration.
I do not have an account with Concordia properties, but with RENTCAFE. This causes me to not have the ability not register the account.
I have sent an email to these people and have not been assisted for almost a month now. Everyone wants money, but no one wants to do any work in this country. What are you people doing?
I need to register my email address: D*********@GMAIL.COM with access to Concordia Properties using the RentCafe site. GET IT DONE!
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