Customer ReviewsforYardi Systems, Inc.

Horrible to work with, they make it a nightmare to upload certificates, they are unreasonable to work with and have rude staff.

terrible Service just adds time expense to construction costs. If your a contractor make sure your client does not use this service if they do tell them you will charge them $95.00 per hour you have to deal with just submitting a cert of insurance or and form. If any of my clients use this service it will be a deal breaker I will turn down the contract.

This software never showed that there were bounced cc payment from a tenant for 4 months in a row for almost $2,000/month. The account balance was $0 from June - Sept. There should’ve been a negative $8000 balance on account by 9/30/23, showing the bounced credit card payments. The owners or brokerage are out of almost $8,000. DO NOT USE THIS SOFTWARE UNLESS YOU WANT TO END UP IN A LAWSUIT. The ledger even shows the tenant pd in full for the last half of 2023, with no balance on account, so there is no way to have known this tenant lived there for free for 4 months, as I don’t have access to check the broker’s company bank account and the brokerage wasn’t checking this in their account. Multiple reports will show different numbers depending on what you’re looking at for other owners. It never figured out the distributions to the owners correctly so I had to do it by hand using their reports in transaction register, which took a ton of time. I got the software to make things easier and it was honestly easier to keep up with everything by hand in ms excel. You have to pay $150/hr to call in and speak to someone for technical help when things don’t work right in their end. It’s ridiculous. WARNING: STEER CLEAR

Vendor Cafe is an awful system. The recently "update" the user interface but you cannot get to any of the functionality without going back to the old interface. They provide no customer support with errors. It takes many seconds to switch between screens - really not at all vendor friendly.

Unprofessional, disrespectful, and prone to multiple errors on accounts. Many errors, but you will never get a response from email, chat, nor is there a phone number that works. The website is problematic too.

Worst sign up ever. They say it’s free then charge $100.00 after filling out the paperwork. Always reads as paperwork 100% complete , then says noncompliance on an item. It’s totally confusing and I warn others about joining them. Save the headache.

Yardi is absolute garbage. Convoluted, confusing, slow and time consuming. This software looks like it was designed in 1994. What the h*ll am I looking at?

Been using Yardi for Years... as the years roll by, customer service gets worse and worse. They have finally made it so the technical account managers can not even make an out going call. Looking forward to moving to another platform, as expensive as that may be.

I cannot speak to the housing component, but I have seen the financial aspects of Yardi's software in detail. The short answer is the programming must have been done in the same manner gorillas and chimps hurl their feces. This is the worst financial software package I have ever encountered, and by a substantial margin. Any software that requires 5 days of training, is 4 days too many. After that training, the system is still a hodgepodge of non-intuitive processes that do not conform to any accounting approach I am familiar with. The company is absolutely inflexible in setup, ignores HUD's COA, is connected in such a way that you can expect three different reports to show differing numbers for the same GL account. Things that should be one step, and are in any other accounting system, are as many as 5 steps here. Things are not named in typical accounting jargon, either. No accountant could log into this system and find anything. In summation, Yardi's financial component is so bad that it will render your books wholly unreliable.

Awful experience. Furious! We did an emergency ONE TIME $1,200 job for a property management that uses Vendor Cafe to pay their invoices. Two men worked hard all weekend on short notice and we gave them a discount because of their emergency. We did the job in February. It's now May and the property management company says I need to go through Vendor Cafe, or they cannot pay me. I began the tedious, detailed, non-user-friendly sign-up process only to be hit with a $$ fee $$ by Vendor Cafe. In other words, I have to spend money to get my money! Plus, the hours it takes to comply with their requirements. I am going to: 1. Sue the company in small claims court in hopes of getting paid. 2. We will not work for any company who uses Vendor Cafe. That includes Cushman, Franklin and others who charge money to get money. They need us hardworking vendors more than we need them. Wake up, it's 2023. They will be missing out on some of the best vendors out there like us, who have been in business for over 30 years and do great work. To avoid more complaints from hardworking vendors and possible court actions, I recommend that Vendor Cafe stop their scam on vendors who do one-time jobs for small amounts. By the way, we do work for other management companies who use services to pay their invoices such as AvidBill Pay. None of them charge fees.