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Business Profile

Computer Software Developers

LogMeIn, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a subscriber to an annual computer service from GoToMyPC (part of LogMeIn). On 3/20/2026, I received notice that they had renewed my service as of 3/19/2026. I had no advanced notice. They had billed me REMOVED and I could see it hitting my credit card through Chase.

    I called them immediately (8:30 AM on 3/20) to notify them that I no longer wanted their service, and to request a refund. The customer service representative said he would stop the service from renewing next year, but they would not issue a refund. I have not used their service for 3 years, let alone in the 1 day they say it became effective.

    I insisted on speaking with a supervisor. He said the supervisor would call me back. That call was never received.

    Thus, I was notified 1 day AFTER the service became effective, and billed REMOVED immediately. I did not use the service in that one day. I requested a refund, and they refused.

LogMeIn, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.