Reviews

This profile includes reviews for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Public Storage- ALL LOCATIONS has 1816 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Public Storage- ALL LOCATIONS

  701 Western Ave Glendale, CA 91201-2349

• 

  Public Storage

  1000 W Patapsco Ave Baltimore, MD 21230-3436

• 

  Public Storage

  1701 Whitehead Rd Gwynn Oak, MD 21207-4004

• 

  Public Storage

  4343 York Rd Baltimore, MD 21212-4818

• 

  Public Storage

  820 Kent Ave Baltimore, MD 21228-1775

Review Details

• Review fromEric K

  Date: 07/27/2025

  1 star
  My experience with Public Storage was terrible - including predatory price increases, insufficient security (including 2 break-ins in 6 months) and poor customer service/responsiveness. The **** summary is -- stay away and find a different solution for storage!Public storage increased my rental price twice in the first 8 months for a total of 78% increase over the starting rate. This is beyond market dynamics or a sign-on promotion - it is predatory behavior.I suffered from two break-ins to the unit in about a 6 month period. The unit was damaged and required a repair - which took 2 weeks for basic plywood to cover an opening and then 3 months to replace the metal wall. They did not add security camers or lighting to my unit area after the first break-in (or the second).Public storage was hard to communicate with - not responsive via email or text, often not answering the phone during business hours. I made 3 separate trips to the office during posted hours to retreive a key from them, but did not see an employee on site.After requesting and receiving a refund for one month after the second break-in, a corporate office called saying I had an "improper refund" and needed to pay the balance due, or I would be referred to collection agency.

• Review fromErica P

  Date: 07/19/2025

  1 star
  Be prepared for rates to go up almost every month. I received one notice of rate increase in 2.5 yrs. This location doesnt either know Missouri laws on liens & auction laws. My unit leaks. My items in the back were wet & moldy. Be prepared the insurance they sell you which is mandatory . Doesnt cover your items getting wet unless they are properly stored in water tight containers and all items including furniture are sealed or covered completely in plastic. Read the fine ********************* Good luck getting ***** of anyone who will help w billing or facility issues. The place has a locking gate. I have received emails from ** stating my unit was left unlocked and I had to come secure it. I hadnt opened my unit for a minimum of 3 months. So how this occurred is beyond me. I called asking the location about the email and was told they werent allowed to lock it. I explained I was out of town burying my mother and hadnt been there in months. That still didnt get them to tell me if I received the email by accident. Just be aware of the constant rate increases. My rent has more than doubled since I initially rented with them.

• Review fromAngela D

  Date: 07/18/2025

  1 star
  First I want to say that **** in the office is amazing, and very helpful.I thought that Public Storage was a trustworthy company when I stored my possessions with them for years. Sadly, I learned the hard way that this is not the case. The company had a system glitch several years ago that dropped insurance for some customers without their knowledge. I did not realize my insurance was gone until rodents destroyed my belongings. I filed a claim with Public Storage and Orange Door right away, but it took a week to get a response. I was told Public Storage and Orange Door wont cover the damage because I am one of those who lost their insurance. They would not help me at all!I would be wary of storing your belongings with Public Storage.

• Review fromEmily S

  Date: 07/18/2025

  1 star
  I moved out my belongings after they decided to raise the rent $50.00 per month without notice. Then after moving out on the 13th of the month they advised me that I will not be reimbursed for the remainder of the month.

• Review fromMatt K

  Date: 07/12/2025

  1 star
  ***RENTER BEWARE ***Public Storage has a habit of raising rates without warning. They lure customers in with low initial prices, then gradually increase charges over time. Most recently, the monthly rate jumped to around $132, and the late fee was hiked from $50 to a staggering $137.This company is only practical if you're looking for short-term storage. If you're considering a long-term arrangement, steer clearPublic Storage doesnt appear to value ongoing customer relationships. Their corporate model seems designed to overcharge, relying on the assumption that moving to a different provider feels like too much hassle.There are other storage companies that offer facilities equal toor better thanPublic Storage. Honestly, they should be your absolute last resort, only worth considering if you're truly desperate.The sad thing is that they never used to be like this. They no longer care, and there billing shows it.

• Review fromJames E

  Date: 07/10/2025

  1 star
  I just moved out of my Public Storage locker in *********, **. Why? Because they raised my rent 200% over the 20 months of my stay there. While I expect inflation raises of 5-15% annually, Public Storage (PS) takes big advantage of the fact that you have already paid a lot of money, and spent a lot of time, moving-in, so they know they have you - they are the worst kind of bullies. I called, sent texts via their website, and spoke personally to the manager of my facility, and he related that this is standard practice at PS, and that many other renters there had also complained (in fact, one was on the speaker phone while I was leaving complaining about the same price increases). Management continues the practice, and I suppose it is their business model to rip off their customers, because they know they have your stuff, and many times the people have moved, are out of state, or otherwise unable to move their belongings in short order. It's a really poor model that abuses their customers, and I will never, ever work with them again. The PS management and ownership are really stupid people, because I would have stayed there for years if they hadn't ripped me off so badly. The greed they exhibit should be illegal, and I hope one day it is. All I can do is tell as many people as I can not to use them, so they too don't get taken advantage of like me. Image how bad the management and ownership is that they destroy their brand value like this. Really a shame, and the owners and management should really examine their moral and ethical boundaries, as well as their financial plan. Word is out on Public Storage, and it isn't good. Don't stay here with these thieves.

• Review fromMegan D

  Date: 07/08/2025

  1 star
  I reserved a unit at the ********** location which has no rental office but instead a kiosk where a love agent appears on the screen to help you check and finalize your unit. They had issues with the reservation that was given to me. I tried several different to reach someone. I was on a deadline and needed to have a unit that day. They ended up putting in a location 20 miles away from home and charging me for it. The next day the property manager in ************ assured me that we could get refunded and credited back to my account so that we can get the gig harbor location because that's what I originally reserved. I was informed that I had to vacate the one that I had just gotten the day before and was charged for. I would no refund and I would have to pay another $300 for the unit I wanted and I would be out the $282. I complained and got the calls put in to both district managers of Public Storage of *************** and ***********. Neither one of those DMs was willing to talk to me. Then I ultimately got forcefully vacated from the ******** location with a trailer and the truck full of stuff. And no refund to put on a new unit. I spoke with their "customer care service" and it was a joke. 7 times I had to explain my situation with no resolution whatsoever. The district managers could have spoken together and made something happen. My BF and I have already missed 2 days of work for this and now we have a unit 20 miles away from us and it costs $5.50 to go over the bridge each time. This place cares less about its customers. Those employee should be replaced.

• Review fromPaige T

  Date: 07/06/2025

  1 star
  I rented a Public Storage Unit at ***************************** - Be Warned! Their online rates and their "walk in" rates are DIFFERENT. It's more affordable to rent a unit, sight unseen, ONLINE - you'll save almost DOUBLE THE PRICE. Great, right? NO! In a few months, they will raise your rate on the monthly fee and also raise the rate on your insurance. Now that I know better, I will never go this route again! It was such a pain to move all my things into a storage unit and that's what the PREY upon - I have no way to move my things to another storage place without hiring movers AGAIN. Avoid Public Storage and use a "Mom and Pop" place and not a corporation who will rake you over the coals.

• Review fromYia P

  Date: 07/05/2025

  1 star
  Id leave a zero if I could. They do not care if:Your a veteran Victim of human trafficking Victim of domestic violence Or that youre homeless because of crime If you care about your belongings. If you have C-PTSD and have memory problems they will take your triggers for your positive memories and auction your belongings at 31 days. They will not work with you. And even though its on their website that they will return your photos and important papers they will not!! DO NOT USE THEM If you care about your belongings!

• Review fromPHIL C

  Date: 07/05/2025

  1 star
  DO NOT RENT HERE! THERE ARE TOO MANY REASONS TO LIST.