Complaints

This profile includes complaints for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Public Storage- ALL LOCATIONS

  701 Western Ave Glendale, CA 91201-2349

• 

  Public Storage

  1000 W Patapsco Ave Baltimore, MD 21230-3436

• 

  Public Storage

  10328 S Dolfield Rd Owings Mills, MD 21117-3510

• 

  Public Storage

  1057 State Route 3 N Gambrills, MD 21054-1722

• 

  Public Storage

  10728 Reisterstown Rd Owings Mills, MD 21117-2702

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cane yesterday to get a storage unit and was told at the start of my experience I could get the unit at a promotional discount for $83. Long story short it was a lie. I ended up paying $137. I get here today Sunday June 29th to put my things in the unit and the roof **** told me had recently been ***aired was actually falling down. I call customer service 3 and got no help. Instead they wanted me to another $20 and wait 5-7 business days to be refunded. I was told I couldn't get my money back because I moved into the unit the day before and I had not because I called when I got here to tell them there was a blue tag on the door.. The *** that I was talking to told me to just pull the tag off. So Public storage is expecting me to put my things in the unit that the roof is caving in, or pay them again, or just loose my $137. The customer service *** and the escalation *** did absolutely nothing to assist me other than tell me they can give me an email address so I can wait 72 hours for someone to response because they don't take phone calls! I was there for 2 hours with no resolve to my situation. Miss **** came to work to try and help me however when she transfered me into another unit it wanted me to buy a prorated amout of 9.?? I would not pay it because it made no sense.

  Business Response

  Date: 07/09/2025

  Dear Ms. ******* ******,
  We apologize for the inconvenience you experienced with the unit you reserved. We understand that the price was different and the ceiling was in poor condition.
  We have moved you to another unit at the same price, and all funds have been transferred to your new unit. You currently have a credit balance of $88.00. On August 1, 2025, your monthly rent will be $106.00, minus the $88.00 credit, leaving you with a remaining balance of $18.00.
  If you have any questions, please contact your District Manager, *****, at ************.
  We consider this BBB complaint closed.
  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to rent a unit after my fiance downsized and we moved our things together. We currently rent Unit C335 which used to be ***** + tax and after checking tonight, it says the standard rent is *****, really? Well, on May 1st we were called to DE for a family emergency and I was getting texts telling me I was in danger of not paying my rent. So very quickly, looked in my email and saw our rent was *****, so I paid it. Well, not being in my right mind, I forgot the rent, which was like 5.00. After receiving more texts saying to pay my bill, I thought it was a warning and knew that I paid. Well 3 days later I was nailed with $40.00 in late fees and a lien fee of $48.50. which brought the 5.00 tax payment up to ***** I begged customer service to please take off the fees because I only make 1.025.00 a month and rent is ****** + utilities. They refused to help and only took off *****. I texted again and begged to please be put on a payment plan, and no help. I paid June rent, which was due and the 5.00 late fee and begged to just have access to my unit so I can get my summer shorts and sandals out and was told to hold on and wait a minute "while he checked" about having access to grab a couple shorts and he then said No, sorry you cannot have access until you play your balance. So I paid for June, for what? I got an email saying that the "new" monthly rent is *****, starting 8/1/25, so why are they trying to say I owe that 7/1/25? I just want my stuff out of there and I can have it out in 1 day, I am so done and do not want to do business with them anymore. Now, they are trying to raise my rent on my little unit to ***** and now my balance due is $******?? I have never been late, and was 8 days late with a 5.00 balance which was totally accidental and was told I have to pay ****** or they are going to sell my summer shorts, sandals and a couple pairs of winter boots? What kind of business is this and can I please have some help, I just want my stuff

  Business Response

  Date: 07/01/2025

  Dear Mr. ******* *********,

  We apologize for any misunderstanding regarding your account.

  On June 29, 2025, you made a payment of $68.50, bringing your account to a zero balance.

  As a gesture of goodwill, we have processed a credit request for $68.50 for the month of July. This leaves you with a credit of $2.62, which will be applied towards your rent for August.

  BBB we consider this complaint closed. 
  

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its been going on for a very long time. They keep on raising prices without notice or email.s They raise prices out of the blue. And although I understand about raising rent, the problem is they raise every month almost, no contact. They put in very small tiny writings on main contract that you cannot see. Then they try to trick you in deals. And they dont obey the deals they made. Such as Im suppose to get over a year of that rent, and I didnt get it. Ive been dealing with them for month, and they couldnt be reached. Service is very rude and when I do, they hang up on me. They have no service. They dont call back when you leave messages. They only care if you try to rent, after that they don't bother.

  Business Response

  Date: 07/01/2025

  Ms.*** ****,

  We apologize that your experience was not satisfactory.
  We expect our Property Manager and Team Members to always be professional. We constantly strive to improve our customer service, and your feedback is a valuable tool to achieve that goal.
  This information will be passed on to our ******************* regarding your experience with calling our company.
  
  Public Storage strives to provide you with the best value in self-storage, and we believe our rates are still competitively priced.
  We understand that an increase in rent is never welcome and apologize for any inconvenience this may have caused.
  
  Please refer to the excerpt from your Rental Agreement:
  The monthly rent, amounts and type of other fees and/or charges, as well as any other term of this Lease/Rental Agreement, may be adjusted by Owner effective the month following written notice by Owner to Occupant specifying the adjustment, which such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not otherwise affect other terms of this Lease/Rental Agreement, and all other terms of this Lease/Rental Agreement shall remain in full force and effect. This is all stipulated in the Rental Agreement which the consumer signed and agreed on.
  
  After reviewing your account, we find that we have made a rent rate adjustment for you recently, as detailed below:
  On June 27, 2024, we mailed out a rent increase notice to the same mailing address on the BBB complaint, advising you of a rent increase set for August 1, 2024, to $316.00 plus $11.00 insurance, totaling $327.00.
  You reached out to Public Storage to see if we could make any adjustment in your rent for September 2024 (see email dated 8/1/2024). This was approved to keep your rent rate at $245.00 plus $11.00 insurance, totaling $256.00, for six months starting on September 1, 2024, through February 28, 2025.
  On March 1, 2025, your rent was increased back to $327.00 (rent $316.00 plus $11.00 insurance) per the rent increase notice sent to you via mail on June 27, 2024.
  On April 11, 2025, you spoke with customer service regarding your rent rate again, and as a customer service gesture, we provided you with another credit of $71.00. So, in April, you paid $256.00.
  On May 1, 2025, you owed $327.00 plus a $47.40 late fee. As a customer service gesture, we waived the $47.40 late fee, and on May 29, 2025, you made the payment of $327.00.
  
  Unfortunately,we are not able to make another rent rate adjustment on this account at this time.
  
  If the price remains an issue, we can revisit what you are currently storing to see if we can find another less expensive storage unit that meets your needs.
  Please contact your Property Manager, who would be happy to assist you.
  
  As a valued Public Storage customer, we appreciate your business and look forward to continuing to meet your storage needs.
  
  We consider this BBB complaint closed.

  
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2024, I was storing my personal property, including furniture, at a Public Storage facility. During the time my belongings were stored there, my furniture was destroyed by a rodent infestation. I filed an insurance claim regarding the damage; however, I was later informed that the damage caused by rodents is not covered under the policy.Given that the destruction of my furniture occurred while it was in the care of Public Storage, I am requesting that Public Storage take responsibility for the incident and replace the furniture that was damaged. I trusted the facility to provide a safe and secure environment for my property, and I believe this situation warrants a fair resolution.

  Business Response

  Date: 07/07/2025

  Dear Ms. ******** ****,

  We are sorry to hear about the damage to your items.

  After reviewing your account, we found that you accepted ********************** At the time of rental, you signed a Rental Agreement, which includes the following sections:

  Section 6: Insurance and Release of Liability
  "All personal property is stored by the Occupant at the Occupants sole risk. Insurance is the Occupants sole responsibility. The Occupant understands that the Owner will not insure the Occupants personal property."

  Section 7: Limitation of Owners Liability
  "Owner and Owners Agents will have no responsibility to the Occupant or any other person for any loss, liability, claim, expense, damage to property, or injury to persons (loss) from any cause. Public Storage is not an insurance company."

  You spoke with District Manager ****** on July 3, 2025, regarding your concerns about the damage to your furniture in June 2024. You are seeking compensation for the damage done to your items while in storage.

  You reached out to Orange Door, and they offered you $250.00. You wanted to see if Public Storage could offer more. You were advised that all compensation would be through insurance, either with Orange Door or your personal insurance.

  You stated that $250.00 was not enough and wanted more. District Manager ****** advised that he would be willing to make a one-time exception and refund the last payment on the account. However, you would still need to work with your insurance company regarding further compensation for your goods. Given that it has been over a year since the damages occurred, it is uncertain what Orange Door would do regarding this matter.

  You politely declined to file an insurance claim and declined the rent refund. You stated that you want your furniture repaired and will not make a decision on which route to take. I have provided my contact information in case you have any further questions.
  

  We consider this BBB complaint closed. 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23521004
  
  I am rejecting this response because: The responding manager did not accurately stated my response to his offer and contained false information . I told home that I filed an issuance claim with the coverage that I purchased. It only covered $250 of the damages. I told him that would not cover all the repairs and I just wanted my furniture repaired. He offered to refund me a month for one month and I stated that would not be justice. He also mentioned that the rodents came from the storage unit located next to mine which he clearly was aware of the issue. Upon filing this complaint the incident had not been a year. 
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 07/18/2025

   

   

                     Dear ******** ****,
  
                    We are writing to acknowledge your recent complaint filed with the better Business Bureau. 
  
                    We take all customer complaints very seriously and appreciate the opportunity to respond.
  
                   As outlined on the rental agreement, Public Storage cannot credit for loss or damaged items, you must file with the insurance.
  
                   To further discuss the compensation amount of your claim, please contact ********************* **************.
  
                  At this time, we consider this matter resolved and this BBB complaint closed

  Customer Answer

  Date: 07/20/2025

   
  Complaint: 23521004
  
  I am rejecting this response because: Due to the fact that I have already reached out to the insurance company. A claim has been filed but that will not cover the damages the occurred at this property. 
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a storage (604) at public storage, which is the second storage (1112). Both of the storage units were full of rats and terds which at this point is contaminating all my items. This is not the only two units I have had, now it has become a problem at this point. Rugs are torn because of the rats, couch staining, they have torn items on my table, p*** is everywhere. Not to mention there is not agent for that store to maintain the place, property is not being unkept if the rodents are this severe. I will be throwing away majority of my stuff due to the rodents.

  Business Response

  Date: 07/10/2025

  Dear Ms. ******** *******,

  We regret to hear about the damage to your items. After reviewing your account, we confirm that you accepted Orange Door Insurance.

  At the time of rental, you signed a Rental Agreement, which included the following sections:

  Section 6: Insurance - Release of Liability: "All personal property is stored by the Occupant at the Occupants sole risk. Insurance is the Occupants sole responsibility. The Occupant understands that the Owner will not insure the Occupants personal property."
  Section 7: Limitation of Owners Liability: "Owner and Owners Agents will have no responsibility to the Occupant or any other person for any loss, liability, claim, expense, damage to property, or injury to persons (loss) from any cause."
  Please note that Public Storage is not an insurance company.

  You discussed your concerns with your District Manager, **, and completed the Release of Interest form regarding the unit contents, indicating that you do not wish to retain any items.
  The balance owing will be cleared and approved by the District Manager.

  Please contact your insurance company regarding the damaged items. If there is anything that Public Storage can assist you with in your insurance claim, please reach out to your District Manager.

  We consider this BBB complaint closed.

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23529241
  
  I am rejecting this response because:
  
  Sincerely,
  
  Algenise *******

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30 I and Makealla ******* rented 2 storage containers for household goods, pending her move into my studio. On June 26, we emptied both areas and need to close out the accounts. But there is no one at the ****** facility and the tel numbers are a maze of non contact. We need help cancelling/closing out the 30 day rentals.

  Business Response

  Date: 07/01/2025

  Mr. James Amos, we show that this account is closed with a zero balance.

  We also show Makaella  Cameron, account is closed with a zero balance. 

  Thank you for renting with Public Storage.

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23528556 and find that this resolution is satisfactory to me.

  Note my complaint was because of the nightmare communicating with their robot and a couple visits to the site (their computer was down on my in person visit per Bran on 6-27-25) and I never received a promised email that my account was closed.

  But I AM glad they have confirmed. Otherwise their service was good. J. Amos 
  
  
  
  Sincerely,
  
  
  
  James Amos

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?? ????: Theft from Storage Unit and Unethical Practices by Public Storage My name is ******* ********. I rented storage unit #*** at Public Storage located at:**************************************************** On June 26, 2025, I was informed by Public Storage staff that my unit had been broken into and multiple valuable items were stolen. Prior to this, my unit was scheduled for auction due to an outstanding balance, but the auction was canceled approximately two hours before its scheduled end time. I was never informed of this cancellation until after the theft occurred.During my visit to their office, the manager told me that I could only seek compensation for the stolen items if I first paid the outstanding balance and signed a waiver releasing Public Storage from all liability. I consider this an unethical and unfair business *********** main concerns are:The lack of timely communication about the auction cancellation The failure to protect my property while it was under their responsibility The demand to waive my legal rights in order to seek compensation I formally request:A full explanation of why the auction was canceled without notifying me Information on how and when the theft was discovered Assurance that I can pursue rightful compensation for my stolen property without being forced to sign away my legal rights This situation has caused me significant financial and emotional distress. I am filing this complaint with BBB to seek a fair resolution and to warn other customers of these practices.Thank you for your assistance in this matter.******* ******** Phone: ***************** Email: viomet-************

  Business Response

  Date: 07/10/2025

   

  Dear Mr. ******* ********,
  
  Our District Manager, ******* has made several attempts to reach you via telephone calls and e-mail regarding your BBB complaint.
  Unfortunately, we have not received a response from you.
  
  Attempts made to contact you:
  July 1,: Called no option for voicemail.
  July 3, E-mail requesting a call back. 
  July 10, : Called no option for voicemail, followed up with an e-mail.
  
  If you are still in need of assistance, please reach out to your District Manager, ******* @ ************.
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep dissatisfaction with the conditions and customer service at your ********************** facility.First and foremost, the gate to the property has not been functioning properly, posing a serious concern for the security of my belongings. I have reported this issue multiple times, and yet no corrective action has been ******** addition, my unit has developed mold, which has spread throughout many of my personal belongings. When I brought this to the attention of General Manager ****, I was told that a work order had been submitted as far back as April, with a follow-up in June, but to this day, nothing has been done to resolve the ********** make matters worse, the monthly rate was increased by $200 without proper notice or explanation. When I attempted to address this in person, I was met with disrespectful and unprofessional behavior by your Assistant Manager, ***, who rudely told me that I could just leave if I didnt like it.The only staff member who has made an effort to help has been ****, the General Manager. Unfortunately, even he appears to be limited in what he can do, as he constantly needs to reach out to a district manager who never responds.This entire experience reflects poor business practices, a lack of accountability, and a total disregard for customer satisfaction. I expect a prompt response, resolution of the gate and mold issues, a review of the unauthorized price increase, and appropriate action taken regarding the conduct of your staff.If this matter is not addressed immediately, I will be left with no choice but to report this to local health authorities, the Better Business Bureau, and leave public reviews warning other potential customers.

  Business Response

  Date: 07/01/2025

  Ms. ********** ********, we are not able to locate your account with the information that you provide.
  Can you please provide your account number, unit number and phone number use on the account at the time of rental.
  Thank you, 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Public Storage regarding what I believe to be unfair and unreasonable business practices related to repeated and excessive rent increases.Since renting my storage unit, the monthly rate has nearly doubled with no substantial justification. These increases have occurred without proper notice, and I was not given adequate time to prepare for or respond to the most recent hike. I have attached a screenshot that shows the timing of the notice I received, which I believe clearly demonstrates the lack of transparency and disregard for fair business practices.When I contacted Public Storage, I was given vague responses referencing market rates, but no actual explanation or breakdown of how these rates are determined. There were no improvements made to the facility or my unit that would justify such a significant price change. It appears to be an exploitative pricing model that penalizes long-term customers without offering value in return.This conduct feels predatory and misleading, and it is creating an undue financial burden on customers who rely on ********************** for personal needs. I am requesting the following through this complaint:A formal investigation into Public Storages rent increase practices.A review of their notice policy to ensure it complies with fair consumer standards.Encouragement for Public Storage to issue clearer, more reasonable pricing policies with appropriate notice for future rate changes.I appreciate your attention to this matter and look forward to your assistance in helping resolve this issue.Sincerely,****** R. ****

  Business Response

  Date: 07/01/2025

  Mr. ****** ****,

  We are writing in response to the BBB complaint you filed regarding your recent rent increase.

  At Public Storage, we strive to offer the best value in self-storage, and we believe our rates remain competitive.

  We understand that a rent increase is never welcome and apologize for any inconvenience this may have caused.

  Please refer to the excerpt from your Rental Agreement:
  The monthly rent, amounts and types of other fees and/or charges, as well as any other terms of this Lease/Rental Agreement, may be adjusted by the Owner effective the month following written notice by the Owner to the Occupant specifying the adjustment. Such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not otherwise affect other terms of this Lease/Rental Agreement, and all other terms of this Lease/Rental Agreement shall remain in full force and effect.
  This is stipulated in the Rental Agreement which you signed and agreed to.

  You moved in with a promotional rate of $1.00 for the first 30 days (from 3/17 to 4/15). From April 16 to 30, your prorated rent was $43.50. Your first full months rent of $72.00 was due on May 1, 2025.

  On June 25, 2025, a Rent Increase Notice was emailed to the e-mail address provided in your BBB complaint, (see top of the notice you provided to see the date send) advising you of the rent increase effective August 1, 2025.

  The new rent amount is $117.00, plus $15.00 for insurance, totaling $132.00 per month.

  Please keep this information for your records.

  If the new price is still a concern, we can revisit your current storage needs to find a less expensive unit that meets your requirements.

  Please contact your Property Manager, who will be happy to assist you.

  As a valued Public Storage customer, we appreciate your business and look forward to continuing to meet your storage needs.

  We consider this BBB complaint closed.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23524711
  
  Thank you for the response. However, I do not find it satisfactory.
  The increase from $72.00 to $117.00 is excessivemore than a 60% jump in one billing cycle. While I understand that your agreement allows for rent adjustments with 30 days notice, this kind of dramatic increase, with no added value or improvement in service, comes across as price gouging, not routine business.
  Furthermore, Ive already taken the proper steps: I spoke directly with the specialist at the facility, and they submitted a request to the regional manager for a possible price adjustment. That request was made before I contacted the BBB. As of today, I have not received any follow-up or resolution from Public Storage.
  Offering to move me to a cheaper unit isnt a solutionit's a burden on the customer. I shouldnt be forced to relocate my belongings and take on additional effort just because Public Storage decided to impose an unreasonably high rent increase.
  I am requesting that the price increase be reconsidered and adjusted to something reasonable and consistent with the original rental rate. This response does not resolve the issue and, unless a fair compromise is offered, I will continue to escalate the matter.
  Sincerely,
  ****** Feld 
  
  

  Business Response

  Date: 07/09/2025

  Dear Mr. ****** ****,

  You spoke with the Regional Manager  ***** on July 7, 2025. As a one-time courtesy, your rent for July has been waived.
  Starting August 1, 2025, your monthly rent will be $117.00, plus $15.00 for insurance, totaling $132.00.
  No further adjustments will be made to this account.
  We consider this complaint closed.

  
  

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Illegally left my until unsecured due to being late on rent. Notice I received gave me 14 days yet lock was cut and unit left unsecured before legally allowed per the notice I received from public storage. Called over 30 times and finally got an associate that refused to help and hung up on me. Account shows Im in ** while unit is in **. Lock was cut while I was in a period that allowed payment. Behavior proves to be retaliatory.

  Business Response

  Date: 07/01/2025

  Dear Ms. ****** ******,

  I hope this message finds you well. As per Florida Delinquent Tenant Management procedures, your account entered lien status after 20 days of non-payment, resulting in the lock on your unit being cut.

  Upon receiving your payment, we attempted to contact you to arrange for you to replace your lock so that we could remove ours. District Manager ****, who manage your area, has made several attempts to reach out to you to assist with securing your unit using your lock. Unfortunately, we have not received a response.

  We have adhered to all legal processes and are awaiting your response. Please return District Manager ****** call at ****************** at your earliest convenience to address the lock and any other concerns you may have.

  Thank you for your prompt attention to this matter.