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Business Profile

Storage Units

Public Storage- ALL LOCATIONS

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see

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Public Storage- ALL LOCATIONS has 1816 locations, listed below.

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    Customer Complaints Summary

    • 2,393 total complaints in the last 3 years.
    • 884 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Public Storge: You guys are crooks! NO OTHER STORAGE FACILITY HAD A BILL DUE! They ended my services the moment I called to end it. All I had to do was sign the Release of Ownership form. This was done in May 2025. But Public Storage wanted to ignore all of this. And keeping billing me. Now that my unit has been sold, I still owe. This is a crime! Again, NO OTHER STORAGE FACILITY HAS DONE SUCH A THING! I just lost my belongings that I had faithfully paid for safe-keeping for years. That was something that I was willing to do due to financial hardship. But, Public Storage is crooks! Let's take this matter to Public Storage President, CEO, etc. We can even go to court if need be.

      Business Response

      Date: 07/29/2025

      Ms. ******* *****, we are so sorry for the confusion. Our records show that we waive the outstanding balance on your account. You will sign a Release of Owner's Interest and walk away from the space in June. 

      This account has a zero balance as of July 25, 2025.

      BBB we consider this BBB closed.

      Customer Answer

      Date: 07/29/2025

      Thanks to BBB, ****** ***** contacted me and I was told that my payment due has been removed. Everything is over and resolved now. At least I hope so. I do not trust Public Storage. But, I wanted to let BBB know to close my complaint as being settled. Thanks, again. 

    • Initial Complaint

      Date:07/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented the unit and opted out of insurance, got the bill and the insurance was on it, they told me - both the property manager and the corporate office that I had to go online, by computer only, and opt out of insurance. So I did. Next month the insurance was on there again. Contacted them again and they told me that they could not do anything about it because it was third-party owned "*********************" - turns out that is a lie, they are owned by the same subsidiary. I then opted out again but low and behold - I am still being charged insurance. Big scam entirly, we only have a small unit but I am sure there are others with bigger units, they are doing this with, so I am reporting it. We cannot refund for the service that was already offered specially the insurance. If you want you may try to contact the ********************* company.JD Unforp

      Business Response

      Date: 07/21/2025

      Ms. Nikki  Thorn, 

      We are writing in response to your BBB complaint regarding the monthly insurance which is optional.Our record show that you optioned out of the insurance on July 18,.2025.Monthly invoice go out on the 12th of each month.

      That is the reason you are seeing the insurance on your August invoice. We apologize for any inconvenience this matter may have caused you.When making your payment for the month of August the only amount you owe will be $******** a customer service goodwill gesture, we will provide you with a $20.00 credit to be applied to your account for the inconvenience. You no longer have insurance on your account.

      BBB please close this complaint. If you have any questions please reach out to your property Manager.

      Customer Answer

      Date: 07/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While the shady practice still occurred, as I opted out of the insurance when signing up, and I opted out two more times after - they would've never even refunded the money or canceled the insurance if I had not taken this step. I appreciate the intervention. 

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for a climate controlled storage unit. Our 2 leather couches and wood kitchen table had to be thrown out because they were covered in mold/fungus. They are worth over $3000. Starr Indemnity and ******************* managed by ******** is only paying us $249! Initially they were going to cover the cost of the furniture removal. We were instructed to submit an invoice and actual photos of the removal. Now, were being told thats not covered either. Why would mold grow in a climate controlled unit? Please dont rent here, and dont trust the insurance company. They are not to be trusted.

      Business Response

      Date: 07/17/2025

       

       

         Dear ******* ********,

      We are writing to acknowledge your recent complaint filed with the better Business Bureau.  

      We take all customer complaints very seriously and appreciate the opportunity to respond.

           As outlined on the rental agreement, Public Storage cannot credit for loss or damaged items, you must file with the insurance.

           To further discuss the compensation amount of your claim, please contact Orange Door Insurance **************.

           At this time, we consider this matter resolved and this BBB complaint closed

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2024 Public Storage purchased the storage facility (formerly Central Self Storage) where I leased two units for personal storage. In January 2025 I saw an increase in the rental space of $202 monthly for both units combined. Again, on July 1, 2025 six months later there was another increase of $300 per month, to make a total of $502 per month increase over what was previously paid. That's a 34 percent increase! In neither instance did Public Storage notify me. Rather, they just debited the credit card using autopay. When I tried to call to speak to someone, I left messages for the local property manager and so I tried calling the 800 number listed on the website but it was impossible to speak to anyone. Rather, I have been sent to an automated advertisement for medical alerts. I was able to use the number for renting more space from Public Storage and spoke to someone who transferred me to an agent and she said she would escalate the matter and a district representative would call me back in 24 hours. That has not happened. Altogether, I have called 3-4 different ***** numbers for Public Storage. I have also called the local property and left messages, and there is no one available to speak to about this matter.This is obscene and completely unacceptable.

      Business Response

      Date: 07/17/2025

       

       

                       Dear ****** ********,

                      We are writing to acknowledge your recent complaint filed with the better Business Bureau.

                      We take all customer complaints very seriously and appreciate the opportunity to respond.

                      As outlined in your lease agreement you are subject to periodic rent increases. The rent increase notice will go out 30 days in advance

                      For unit 1188, the rent increase notice was emailed on June 25, 2025.  A rent delayed for six months was approved starting August 1st, an email was sent to advise.

                      For unit 1064 the rent increase notice was emailed on May 28, 2025. We are able to roll back the rent to $929.00. If you accept this offer, please reach out to

                      Our customer service department at **************. If price is still a concern, you may want to consider downsizing

                      If you would like to downsize or find a less expensive unit, please visit the website at ************************************************** to see our available inventory.

                      We consider this matter resolved and BBB complaint closed.

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Breaking the law about late fees, they are due on the first and then if you do not pay then late fees start on the 7ht and continue till you pay. Law says a $20 or 20% of monthly rental amount, whichever is greater for each month of late rental payment shall be deemed to be reasonable late fee and shall not constitute a penalty. I pay ever month when get paid on the 2nd Friday of each month.

      Business Response

      Date: 07/18/2025

       

                       Dear *** ******,


                      We are writing to acknowledge your recent complaint filed with the better Business Bureau.

                      We take all customer complaints very seriously and appreciate the opportunity to respond.

                      As outlined in your lease agreement, if your payment is not satisfied at the end of the month before the new month begins, your account will go into lien and a lien fee will be applied after

                      31 days. As a customer service gesture, we have waived the late fee of $66.20 and the Lien fee of $57.50. You will receive an email confirmation shortly.
                      
                      For more detailed information in regard to the billing cycle and fees please review the lease agreement.

                      If you have any further questions, please do not hesitate to contact us *************.

                      We consider this matter resolved and BBB complaint closed.

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Public Storage to store my items while I was away for work. When I first opened my unit with them, I was paying $200 a month. Since then, I pay $453 a month. I feel that predatory pricing is happening as I had talked with other people who have had units for long term and their pricing is cheaper than what I pay. I also experienced burglary from the employees that worked there. They had stolen my lamp and other items from my unit, which they had put their own lock on my unit, and I had not had access to it. I have a police report if this needs to review. I feel that this is unacceptable as this particular location has not been doing business correctly.The Public Storage location I had these problems are at **********************************************

      Business Response

      Date: 07/17/2025

       

       

                     Dear ********** ********,   

                      We are writing to acknowledge your recent complaint filed with the better Business Bureau.

                      We take all customer complaints very seriously and appreciate the opportunity to respond.

                      With the information provided, we are unable to locate your account.

                      Please provide your Public Storage Account number, name and telephone number as listed on the account.

                       We look forward in assisting you.

                      We consider this matter resolved and BBB complaint closed.

    • Initial Complaint

      Date:07/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I signed up for my storage space in August of 2024, the initial cost was $45. They raised it a month later to $60, then a few months after that to $90 - all before the new year. Nobody is ever at this location, nobody ever answers the phone and the only calls I get from them aren't even to address these concerns. They call asking why my auto-pay is off.I just received my August bill for this year (2025) and it's now $120 from $90! They are notorious for frequently hiking rates at random with no warning. If they're going to charge me $120 I want a bigger space for no extra cost, or I will be canceling the contract.

      Business Response

      Date: 07/17/2025

       

                      Dear **** ****,

                      We are writing to acknowledge your recent complaint filed with the better Business Bureau. 

                      We take all customer complaints very seriously and appreciate the opportunity to respond.

                      As outlined in your lease agreement you are subject to periodic rent increases.

                     Rent increase notices go out 30 days in advance. Our records indicate a rent increase notice was mailed on June 25,2025

                     As a customer service gesture, we are able to issue a credit towards your rent in the amount of $15.00 for three months.

                     An email was sent out on July ******* to advise.

                     If price is still a concern, you may want to consider downsizing. If you would like to downsize or find a less expensive unit.

                      please visit the website at ************************************************** to see our available inventory.

                      We consider this matter resolved and BBB complaint closed.

    • Initial Complaint

      Date:07/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 8th, I bought a rental storage unit from public storage (***********************************) and moved into it on May 11th. Upon arrival, I opened my unit and there was no lock and key inside. I had paid for it already when I initially bought the unit so I found an employee and told her I was missing the lock and key that I bought directly from them. She bought the lock and it had a single key inside of it. I am sharing the unit with one other person so I gave that person the key since they would be the last one in there. On May 13th, I realized that I left my state ID inside the **********************. I had no means of getting inside because the single key was now in another state (I am a college student and we were moving out). I called public storage to see if there was a way to purchase another key. I was then informed over the phone that the lock was supposed to come with two keys and that there was no way to get into the unit without a locksmith. I expressed to the employee that I never received the second key if I had known the locks came with a key in the first place, I would have corrected it when I initially moved in. He insisted that he had never heard of this happening before and that there was no way to get into the unit. He then said that I would have to call a locksmith in order to open the unit. I called a locksmith and had to order a new lock and key from them (which finally came with 2 keys). The locksmith cost me $275, the new lock $21.19, and a new flight $98.43. I could have made my initial flight, but even though I told the employee I would be coming to open this unit, I had to wait about 1 hour and 30 minutes to even purchase the new lock and key and find a locksmith. I continued to follow up with public storage because the employee told me they would open an investigation. Each time I would call he would avoid giving me updates and say that this has never happened before. To this day, I still do not know if an investigation has been opened.

      Business Response

      Date: 07/17/2025

       

                       Dear **** ********,


                      We are writing to acknowledge your recent complaint filed with the better Business Bureau.

                      We take all customer complaints very seriously and appreciate the opportunity to respond.

                      Our records indicate that the District Manager ***** **********, reached out to you on July 17, 2025, to discuss your concerns.

                      At this time, we consider this matter resolved and this BBB complaint closed

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried renting from a public storage and was able to after a few hours of sitting outside finally get a rental. It took so long the main property manager was holding a unit that I told him not to hold because he wanted me to go through him and not onlineto get a cheaper discount After that finally dropped. I was able to get a unit because I left a chair and two bags in the hall where in front of my unit, he then confronted me and wasnt going to let me move until I looked at him to talk to him. It was barricading me it wasnt letting me go to my car. After harassing me, he tried following me by in walking in front of me, not letting me move my stuff my car, causing it to fall. He then as I was walking off, continue to yell about things like the time that the unit is open,even though I was not there at a late hour it was in the middle of the day at 3 PM so there is no need him to say that at All, not only that he then proceeded to mark that I was going to move and that I left stuff in the unit and added $150 chargeto my account and lied. I have a recording of him admitting that he did not know I was going to stay and that he didnt me so he admitted that he lied just so he could try and charge and get an extra hundred dollar, $150 out then I made a cause he did not reverse that charge and then after I made the complaint, he lied and said that I said to him I wanted to move,but I have it on record that he knows I said the opposite so I called again today and they still are not willing to believe what my account is and theyre trying to believe this property manager liar. and I still dont have my $150 that I made a complaint about two weeks ago the property manager, and now the district manager is willing to change that and give me my money back and tell the truth so now I am going to file this complaint and perhaps some other legal action after this I asked that they resolve the issue today, but I still have not heard from them; perhaps you can help as well

      Business Response

      Date: 07/17/2025

       

       

                       Dear ******** ****,

                       We are writing to acknowledge your recent complaint filed with the better Business Bureau.

                       We take all customer complaints very seriously and appreciate the opportunity to respond

                       Upon reviewing this matter further, we have agreed to remove the cleaning fee of $150.00

                      At this time, we consider this matter resolved and this BBB complaint closed

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Storage Unit Intruded by the Manager Unit location: 3375NDruidHillsRd, Decatur,GA30033 Contract period: August2024 Now Payment: Monthly autopay Unauthorized Forced ************** Unit In June or July 2025, we discovered that our original lock was forcibly cut off, left broken in the unit corner, and replaced with a new lock installed by staffwithout consent or warning. When the unit was opened, our belongings had clearly been moved, suitcase opened. This is not a routine inspectionit was a blatant breach of our privacy and ********************************** Explanations Manager ****** gave at least three conflicting stories:The unit was evacuated due to a system errorthat implication that this was done for safety or maintenance is false.****** then claimed authorized persons accessed the unitbut we are the only authorized persons.Eventually she admitted staff mistakenly accessed it only after an autopay failure was reportedmonths later.This chain of excuses suggests they knew they were in error and deliberately delayed the truth, waiting until confronted.Unprofessional & Abusive Conduct ****** became aggressive, defensive, and verbally abusive when questioned.She blamed us for not checking our email, said youre not my customer," to my boyfriend who accompanied me.She threatened to call the police on my boyfriend even though we were calm.She repeatedly refused to answer our basic questions (Who accessed? Why cut the lock? Where is footage?).She suggested we put on our own lock after trashing oursignoring the fact staff removed it in error.District-Level Failure & No Follow-Up When corporate rep ***** called three days later, she:Asked about the profanity my boyfriend used, rather than the illegal intrusion.Gave a perfunctory response with no investigation, and no plan to fix the root issue.Simply dismissed us, offering only that we use our own lockwith no clear reassurance or accountability.

      Business Response

      Date: 07/15/2025

       

                       Dear Cola Cui,

                      We are writing to acknowledge your recent complaint filed with the better Business Bureau.

                      We take all customer complaints very seriously and appreciate the opportunity to respond.

                      With the information provided, we are unable to locate your account.

                      Please provide your Public Storage Account number, name and telephone number as listed on the account.

                       We look forward in assisting you.

                      We consider this matter resolved and BBB complaint closed.


    Public Storage- ALL LOCATIONS is NOT a BBB Accredited Business.

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