Business ProfileforSchumacher Cargo Logistics, Inc.

My partner *********** and I are writing to file a formal complaint against Schumacher Cargo Logistics regarding their failure to fulfill services we paid for to ship our possessions from *************, ***, to ******, **.My possessions were collected on July 6, 2023. After 22 weeks, my possessions have not been shipped as promised (I was told it would take between **** weeks). Despite numerous attempts to communicate with the company via email and phone calls, I have not received any concrete information about the shipment status, and the company has been unresponsive and defensive in their communication.Schumacher Cargo Logistics' website states that they send out multiple shipments from ********** to ****** each month, but my belongings have not been included in any of these shipments. This delay has caused me significant distress and additional expense for having repurchased items that are in the shipment. Moreover, upon further investigation, I discovered that the online reviews of the company are overwhelmingly negative, with some suspicion of positive reviews from fake accounts. This makes me concerned about your own positive ratings for this company, which the public relies on.I have paid a significant amount for the shipping service, and have no expectation of receiving my possessions as promised by Schumacher Cargo Logistics. I am concerned about the lack of transparency, communication, and accountability from the company.I kindly request your assistance in investigating this matter and taking appropriate action. Schumacher's practices violate consumer rights, and I am seeking resolution, compensation, and assurance that others will not face similar issues in the future. I trust that your office will conduct a thorough investigation into this matter and take appropriate steps to address the concerns raised.I appreciate your prompt attention to this matter and look forward to a resolution that ensures fair treatment for consumers.