Reviews

Review Details

• Review fromKelly G

  Date: 11/28/2023

  1 star
  I started receiving a subscription at my address that has someone elses name on it. I contacted *** who said Subco initiated this subscription. I think that this is fraud. Im wondering if theres a way this person who used my address can use the online bill somehow to get some other sort of compensation similar to identity theft. *** said that the subscription was suspended but I want my address removed from their database. I do not receive subscriptions and this should not be allowed to happen.
  

  Subco

  Date: 12/04/2023

  Hello,
  
  Our records indicate that the subscription to SOUTHERN LIVING magazine(s), were successfully cancelled on, 11/16/2023. (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues.

  Please accept our apologies for the inconvenience this may have caused. Often times when an address is invalid, the **** system may default to an address that matches close as possible. 
  
  We have added the recipient's name and the mailing address to our internal Do Not Mail List, to prevent any future orders from being processed through our clearing house.
  
  Best Regards,
  
  Subco *************
  ************
  ************************************
  

• Review fromKristi W

  Date: 10/20/2023

  1 star
  As seems to be the trend, I have been receiving a subscription to ******************** that I never ordered. I was advised that the subscription was initiated by SUBCO. Numerous attempts to call SUBCO during their listed business hours always gives me a recording that the business is closed. The hours listed in their recording are different than what is listed in their website.
  

  Subco

  Date: 10/24/2023

  Hello,
  
  Please accept our apologies for the inconvenience this may have caused. 
  
  Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  VANITY FAIR magazine(s) were being sent to you as Paid Special Offer subscriptions and was entered to Subco for processing by the independent sales agency named **************. They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm theres no billing for this subscription and it will not automatically renew.
  
  
  Independent ************* **************
  Location: *******, ** 85027
  Customer Service Phone: ************
  
  
  Per your request, VANITY FAIR magazine(s) have been completely cancelled effective today, 10-24-2023 . (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine(s) before the delivery discontinues.
  
  We have added the recipient's name and the mailing address to our internal Do Not Mail List, to prevent any future orders from being processed through our clearing house.
  
  Here at Subco, we aim to achieve a high standard of superior customer service and your happiness is our number one priority. We have notified ************** of this request to guarantee you will be satisfied as it relates to this matter.
  
  For any additional questions please do not hesitate to contact us directly. We are available Monday thru Friday from 7:00 am to 4:00 pm **************** Time.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Review fromKlark C

  Date: 10/13/2023

  1 star
  Similar to other users, Ive been received unwanted magazines. Upon attempting to cancel via the publisher, I was informed this company/********* were the entity(ies) responsible for creating the subscription and I must contact them to cancel. There is no way to cancel online and the company(ies) do not answer their phone during their published business hours.
  

  Subco

  Date: 10/17/2023

  Hello,
  
  
  
  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  
  
  Our records indicate that your subscriptions were successfully cancelled on, 10/17/23 (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues.
  
  
  
  Here at Subco, we aim to achieve a high standard of superior customer service and your happiness is our number one priority.
  
  
  
  For any additional questions please do not hesitate to contact us directly. We are available Monday thru Friday from 7:00 am to 4:00 pm **************** Time.
  
  
  
  Subco *************
  
  
  
  ************

  
  

  ************************************

• Review fromJames P

  Date: 08/29/2023

  5 stars
  I contacted customer at Subco .
  My concern was issued in a timely.
  Profession , polite manner.
  Ariel was the customer representative.
  

  Subco

  Date: 10/10/2023

  Hello!
  
  
  
  
  
  That is great to hear. We really try our best to provide world-class customer service. Thank you for taking the time to provide us with your feedback.

• Review fromTom K

  Date: 08/28/2023

  1 star
  I have been spammed by Elle magazines that I never ever ordered (I'm a man and have no interest in female fashion magazine). When I finally decided to put a stop to it, Elle's website said that the order was placed by SUBCO and that I would need to contact them. How can this be legal? This is a borderline identity theft. They have no right to use my personal info to place an order under my name and to my address. I hope someone will organize a class action lawsuit.
  

  Subco

  Date: 10/10/2023

  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  
  
  ELLE magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  
  
  *****
  
  E: *******************
  
  P: ************
  
  W: *************
  
  
  
  ELLE magazine(s) have been cancelled effective today, 10-10-2023 . We will notify ***** of this as well, so that they can take the appropriate steps to cancel this in their system and prevent this from happening. Due to publisher labeling procedures you can expect to receive a few more issues of the magazine(s) before the delivery discontinues.
  
  
  
  We welcome you to contact us should you have any additional questions or concerns. We are available Monday thru Friday from 7:00 am to 4:00 pm PST.
  
  
  
  Best Regards,
  
  
  
  Subco *************
  
  ************
  
  ************************************

• Review fromSantos R

  Date: 08/25/2023

  1 star
  I have been receiving ESQUIRE magazines that I did not want, ordered, or purchased. I called ESQUIRE and I was told told to call 1-800-…-**** for cancellation. Which led me to this site and company SUBCO. This is embarrassing, shameful, scam, there are no words to describe this type of actions. Please stop sending me this worthless stuff and stop wasting our precious time.
  

  Subco

  Date: 10/10/2023

  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  
  
  
  
  ESQUIRE magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  
  
  
  
  *****
  
  E: *******************
  
  P: ************
  
  W: *************

  
  

  Per your request, we have cancelled ESQUIRE magazine. You will not be charged for the magazine subscription. The magazine is not set to auto renew. Please accept our apology for the inconvenience this has caused you.

  
  

  Due to publisher pre-labeling, you may receive a few more copies before the delivery discontinues. 

  
  

  We have also added your name, email and mailing address to our internal Do Not Mail list to ensure this does not happen again. 

  
  

  We personally welcome you to contact us directly should you have any additional questions or concerns.
  
  
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  
  
  Best Regards,
  
  
  
  Subco *************
  
  ************
  
  ************************************

• Review fromGeno H

  Date: 08/07/2023

  1 star
  Let me add one more to the " magazine I did not order" list. A magazine came to my address where I have lived for nearly 30 years. It was addressed to someone I do not know and who has never lived here. It was a weird name I could not even find in a Google search. I contacted the magazine and they refered me to Subco. I'm not wasting any more time after reading these reviews. I'm not paying for this magazine if I am billed because I did not order it. This is a shady way to do business.
  

  Subco

  Date: 10/10/2023

  We do apologize for the inconvenience this may have caused.

  
  

   

  
  

  If you can provide the subscriber's name and the address these were mailed to, we can ensure this is notated and the delivery discontinues. 

  
  

  We personally welcome you to contact us directly should you have any further questions or concerns. 

  
  

  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  
  
  Best Regards,
  
  
  
  Subco *************
  
  ************
  
  ************************************

• Review fromWS L

  Date: 06/20/2023

  1 star
  Someone used my address but their name for Travel + Leisure magazine. This is fraudulent & frustrating. Should be minus stars.
  

  Subco

  Date: 10/10/2023

  We apologize for the inconvenience this may have caused. 

  
  

  If you would please provide the subscribers name and the mailing address, we can ensure the cancellation of the mistaken subscription. 

  
  

  We personally welcome you to contact us directly should you have any additional questions or concerns.
  
  
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  
  
  Best Regards,
  
  
  
  Subco *************
  
  ************
  
  ************************************

• Review fromka L

  Date: 03/21/2023

  5 stars
  I'd been trying to cancel a subscription to BHG for months my mother had. I contacted BHG and was told it they would cancel it in Sept 2022. Magazines kept coming. Finally in March 2023 was given the name of Subco to contact to see if the subscription had been through them.
  Marlon Farris from Subco responded to my email and explained in detail that they were a magazine clearing house, do not initiate subscriptions or handle any billing and that the magazine was being sent as a Special Offer (for free) from another company hoping my mother would subscribe.
  They were however able to cancel the subscription and also contacted the sales agency that the subscription was through to let them know the magazine was no longer wanted.
  It was very frustrating to continue receiving the magazine when we thought it was cancelled in 2022. Marlon responded to my email promptly which was much appreciated.
  I look forward to NOT seeing the magazine in my mailbox.
  

  Subco

  Date: 10/10/2023

  Hello!
  
  
  
  
  
  That is great to hear. We really try our best to provide world-class customer service. Thank you for taking the time to provide us with your feedback.

  
  

  Best Regards,
  
  
  
  Subco *************
  
  ************
  
  ************************************

  
  
  

• Review fromSandra W

  Date: 03/20/2023

  1 star
  I also received a magazine that I did not order. Luckily I was able to cancel the delivery from the magazines home base but I cannot reach Subco either to find out if I am going to be billed. I will keep trying but very frustrated!
  

  Subco

  Date: 10/10/2023

  We apologize for the inconvenience receiving this magazine may have caused.
  
  
  
  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  
  
  
  
  Esquire magazine(s) were being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.

  
  

  We show this was a promotion from SWISS COLONY. 
  
  
  
  *****
  
  E: *******************
  
  P: ************
  
  W: *************

  
  

  As requested, we have cancelled the magazines. Please note publisher do pre-label in advance so you may receive a few more issues before the delivery discontinues. 

  
  

  Should you need further assistance, please contact us directly. 
  
  
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  
  
  Best Regards,
  
  
  
  Subco *************
  
  ************
  
  ************************************