Reviews

Review Details

• Review fromSt S

  Date: 03/14/2023

  1 star
  Got another ELLE magazine that I never ordered or wanted. Really, I’m a guy, I don’t care about that garbage. Tried to cancel this subscription on the ELLE website and was told I had to go to SUBCO because they ordered it for me. Don’t want it, don’t need it, ABSLOUTLEY WILL NOT PAY FOR IT. Only way to cancel this fraudulent subscription is to call or email. Not gonna sit on hold forever for something I did not order or want. Have no idea how they got my information. I don’t have any subscriptions nor do I use any social media. This is obviously a part of their business model from most of the reviews on BBB website. As others have said this is FRAUD! I have requested that they purge my name and address from their databases, and they are not permitted to sell rent or otherwise use any of my information for any purpose, business or otherwise, with or without compensation. Regardless of how this turns out I will be filing complaints with the Utah Division of Consumer protection, Federal Trade Commission, Bureau of Consumer Protection, and the California Department of Consumer Affairs. The BBB should consider this business a fraud as well and rate it as such for deceptive and fraudulent practices. As someone else said I must give it 1 star because that is the only way to get the review to go through. What a waste of my time having to work so hard to get rid of something I didn’t order or want. How many different ways can you say FRAUD! This is exactly how Identity Theft starts!

• Review fromPatricia M

  Date: 01/26/2023

  1 star
  i selected 1 star only cause the review would not process without.....I've been billed since 2020 88.00 per year for BHG subscription that I NEVER authorized, I was receiving 2 BHG magazines one in my name and another in my duaghters name? 2 of the same magazines being sent to the same mailing address, REALLY?? THIS IS FRAUD! I would like to know how, when, where you got my information from including my bank card # WITHOUT my authorization.
  

  Subco

  Date: 01/27/2023

  Hello, first off we would like to apologize for the inconvenience receiving the magazine has caused.
  To clarify, Subco is a magazine clearinghouse and fulfillment agency, we process various types of subscriptions to magazine publishers nationwide. The publisher will direct recipients like yourself to contact our office as we are responsible for providing subscribers services such as cancellation, change of address or general information. Our business practices do not include conducting sales, solicitations or subscription billing.
  If you can give us a call or send us an email at your earliest convenience, we can clarify the type of subscription you are receiving and ensure the cancellation. We were unable to locate your subscription with the information provided.
  We are available Monday-Friday from 7am-4pm PST. We can be reached at ***** ******** or *********@subco.com. Sincerely, Customer Care Management

• Review fromJon G

  Date: 12/15/2022

  1 star
  I received two issues of Esquire from Subco. I never subscribed to the magazine. I want it cancelled right away. I will not pay for a magazine subscription to Esquire. *** G.
  

  Subco

  Date: 12/15/2022

  Hello, first off we would like to apologize for the inconvenience receiving the magazine has caused. There was no charge or bill for the magazine. Our team has cancelled the magazine added your information to our internal Do No Mail List to prevent future magazines from being processed through our clearing house. A few more issues will arrive as they are labeled in advance. If you have further questions or concerns, please contact our team. Our team can be reached via phone at 1-************ or via email at *********@subco.com. We are available Monday-Friday from 7 am-4 pm Pacific Standard Time. Sincerely, Customer Care Management

• Review fromDONNA L P

  Date: 12/13/2022

  1 star
  Called to cancel a subscription to Consumer Reports - first to Consumer Reports who told me to call Subco. Several calls - long wait - just on hold then pressed for call back - when I received call back I was put on hold and then the call disconnected. Finally I was told to contact another company to check on refund of remaining subscription fee where the message was "not accepting calls at this time". Finally was able to talk with someone at Subco who told me the subscription was cancelled as of today but could not tell me anything about a refund because they do not process billing and that I should call the same number I was given earlier AGAIN! where they are "not accepting calls"!
  

  Subco

  Date: 12/22/2022

  Hello, first off we would like to apologize for the inconvenience. Our records show the magazine was a direct order with an independent sales agent. I have reached out to the sales agent and they have confirmed that the order has been cancelled in their system and a full refund was processed back onto the original method of payment. Someone from their team attempted to reach out via phone to confirm the cancellation. I reached out as well to provide an update, but was not able to speak to you regarding this. If you have any further questions or concerns our team can be reached via phone at 1-************. We are available Monday-Friday from 7 am-4 pm Pacific Standard Time. Sincerely, Customer Care Management

• Review fromDavid L

  Date: 12/07/2022

  1 star
  I just received a copy of Women's Health, for which I never subscribed. I am attempted to cancel this through the Womenshealthmag.com website but was told that I had to contact the SUBCO clearinghouse. I am unwilling to contact SUBCO directly out of fear that this is some sort of scam or attempt at identity theft. If SUBCO thinks that I am going to contact them with an email or phone number, that just increases my fear of being scammed. This BBB website won't allow me to include the subscription number on the mailing label, so I don't know what to do to get satisfaction. In reading the myriad other posts, SUBCO's practice appears to be a form of mail fraud and will also be reported to the United States Postal Inspection Service if not reconciled immediately.
  

  Subco

  Date: 12/08/2022

  Hello, first off we would like to apologize for the inconvenience receiving the magazine has caused. Our records show the magazine was being sent as a Promotional Offer, hoping the magazine would be enjoyed. There was a notice at the time of check out. There was no charge or bill. Our office has cancelled the magazine, a few more issues will arrive due to the publishers labeling procedures. We have also added your information to our Do No Mail List, to prevent future magazines from being processed. If you have any further questions or concerns our team can be reached via phone at 1-***********0. We are available Monday-Friday from 7 am-4 pm Pacific Standard Time. Sincerely, Customer Care Management

• Review fromAlejandro M

  Date: 11/29/2022

  1 star
  I was subscribed for mens health with out my knowing according to mens health by subco which is scummy. I reached out to subco about his havent heard back. Ticket number ******* . This should be illegal.
  

  Subco

  Date: 12/08/2022

  Hello, first off we would like to apologize for the inconvenience receiving the magazine has caused. Our records show the magazine was being sent as a 'Thank You' because of a qualifying purchase you made with an e-Commerce website. There was a notice at the time of check out. There was no charge or bill. We show our office responded to your email as well as assisted via phone. If you have any further questions or concerns our team can be reached via phone at 1************* or via the same email thread. We are available Monday-Friday from 7 am-4 pm Pacific Standard Time. Sincerely, Customer Care Management

• Review fromDon C

  Date: 11/09/2022

  5 stars
  Today, more than ever, a quick and easy customer support communication is greatly appreciated. This is what I experienced with Subco. A good company!
  

  Subco

  Date: 11/10/2022

  Hello, we would like to thank you for taking the time out of your busy day to post this review! We appreciate your feedback and are very happy to hear about the service that our team was able to provide to you. Should you have any further questions or concerns please feel free to reach out. Sincerely, Subco Management