Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop sending magazines I never ordered.

  

  Business Response

  Date: 04/07/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ***** ******. We offer our sincere apologies to Steve  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Steve  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with JustFab
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Our records indicate that your subscription(s), were successfully cancelled on, 4/2/2025. (Confirmation No. #*******).
  
  Steve  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Steve  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving magazines that I never ordered. I contacted Town and ***************** as well as Garden and Gun to stop them. The person from Garden and Gun told me she couldn't do anything because the subscription was initiated by Subco. I have contacted Subco by phone *************) and was told it was a 2 year "gift" subscription from an unknown business and that, by my request, all magazines would be stopped. Now I have received a "rate adjustment" ($12) for ************************ I have never ordered that magazine and do not want it. I would like the magazines to stop, as well as any correspondence related to them. Up to this point I have not given them any money and my credit card has not been charged. Thank you!

  

  Business Response

  Date: 04/07/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by **** *******. We offer our sincere apologies to Leah  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Leah  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this was an offer from  Cactus Media
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Our records indicate that your subscription(s), were successfully cancelled on, 2/27/2025. (Confirmation No. #*******).
  
  Leah  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Leah  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:04/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am signed up for magazines I do NOT want. It is awful and I hate it. My mailbox is too full and I will start getting charged. Please put me on the Do Not Mail list.

  

  Business Response

  Date: 04/07/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by **** ****. We offer our sincere apologies to Ares for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Ares  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Ares  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Ares  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************
  

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally submit a complaint regarding my attempts to unenroll from ******* and the magazine subscriptions managed by Subco. Despite multiple efforts to cancel my participation and subscriptions, I have encountered ongoing obstacles, including unauthorized charges, inadequate customer service responses, and delays in processing my unenrollment requests. There is no way to unsubscribe these magazines from coming to my house.

  

  Business Response

  Date: 04/07/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ******** ******. We offer our sincere apologies to Kimberly  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Kimberly  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Kimberly  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Kimberly  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

  Customer Answer

  Date: 04/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like all the other complaints, this company (and it appears its alias BPerx) somehow got my information. (An old address that I havent lived at for over a decade). The subscribed me to some ****************** and now they wont answer any of my phone calls. I request that they call me back and tell me exactly where they got my information from. Im simply amazed that this company is allowed to continue running their scam.

  

  Business Response

  Date: 04/02/2025

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ********* ***. We offer our sincere apologies to Nathanael  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  To ensure ********* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ********* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Nathanael  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

  Customer Answer

  Date: 04/02/2025

  I requested that they contact me and provide me with how they got my information. They did not contact me and did not disclose how they got my information. They also do not answer the listed phone number. To provide closure, please tell me where you got my information and provide me with a phone number that is actually monitored 

  

  Business Response

  Date: 04/07/2025

  Hello,
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  Our records indicate this was an offer from Cactus Media
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ********* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Nathanael  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  **************************************************************

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did NOT subscribe to the magazine. I called the magazine and they said that they cannot cancel because SUBCO made the order for me. Ive never heard of SUBCO nor ever ordered this magazine. I called SUBCO to cancel and they did not pick up the call in order of me to cancel. This is a complete waste of time and resources for something I never wanted in the first place!!!!

  

  Business Response

  Date: 03/31/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ***** ***. We offer our sincere apologies to Scott  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Scott  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with *********************
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Scott  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.

  We **** ***** will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the past two years, magazines from multiple publications such as Vogue, ****, Esquire, Travel and Leisure, etc. have been sent to my address without my consent nor knowledge of subscription to the magazines. It is a complete waste of paper as well as piles up in my mailbox even though I never signed up for this. What would be much appreciated is if these subscriptions were cancelled and my information were no longer sent out. I do not want to be subscribed to any more magazines unknowingly, and I do not want to be charged with any fees.

  

  Business Response

  Date: 03/25/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ******** *******. We offer our sincere apologies to Angelica  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Angelica  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Angelica  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Angelica  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************
  

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against ************************** for signing me up for magazine subscriptions without my consent. I have received multiple magazines in the mail that I never requested, which is both an inconvenience and a waste of paper. I am unsure how ************************** obtained my information, but I did not authorize these subscriptions.I have attempted to contact ************************** to stop these unwanted magazines, but I have not received a satisfactory resolution. I want all unauthorized subscriptions canceled immediately and a confirmation that I will not receive any further magazines in the mail. Additionally, I request that ************************** remove my information from their system and cease any future sign-*** on my behalf.This practice is misleading and wasteful, and I am seeking assistance from the BBB to resolve this matter.

  

  Business Response

  Date: 03/17/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ******** ****. We offer our sincere apologies to ******** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure ******** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Courtney  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Courtney  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

  Customer Answer

  Date: 03/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ****
  
   
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the past 6 months I started receiving two magazine subscription that I did not request nor authorized.The two magazines in question are , **** and ***********************. I attemo3ted to cancel the subscriptions with these companies directly, but was told they themselves could not cancel the subscriptions because they were initiated by Subco.I have no idea who this company is and I have never signed or requested any magazine subscription with ******* review I noticed the charge for these subscriptions are $40 each. Which i have no intention of paying.

  

  Business Response

  Date: 03/11/2025

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***** ******. We offer our sincere apologies to ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  To ensure James  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  James  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope James  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:02/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving several magazines which I never ordered including Allure, GQ, Vanity Fair, Glamour, ***************** Esquire more. Unsolicited through Pinch Me. They need to stop.

  

  Business Response

  Date: 03/05/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case  ********, filed by **** ******. We offer our sincere apologies to **** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Anna  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PINCHME
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  Our records indicate that your subscription(s), were successfully cancelled on, 2/27/2025. (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues.
  
  We hope **** will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************