Reviews
This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 296 Customer Reviews
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Review fromRenata H
Date: 10/10/2024
5 starsRenata H
Date: 10/10/2024
Thank you for your reasonable, reliable, and friendly service. We will recommend Way to our friends and certainly use them on our next trip. Great job!
Way.com
Date: 11/02/2024
Thank you for your feedback! Were thrilled to hear that you found our service reasonable, reliable, and friendly. Your recommendation means a lot to us, and we cant wait to welcome you back on your next trip. Great job to you for choosing Way Parking!Review fromCandice R
Date: 10/07/2024
1 starCandice R
Date: 10/07/2024
Booked through Way.com for airport transportation w ************** in ********** ** to *****. Had an issue with pick-up at 10pm from *****, they NEVER CAME and we had to pay to take an **** to the hotel for $55. No one has reached out to solve the issue, or refund our original payment. They said to contact the Radisson PARKING LOT and the PARKING LOT doesn't have a phone #, *************** won't answer their phones and when they FINALLY did answer they said we have to go through Way for any issues since we booked it through Way. WAY.COM DOESN'T CARE.Way.com
Date: 11/07/2024
I'm really sorry to hear about your frustrating experience. It sounds incredibly stressful. Unfortunately, it seems that communication broke down on several fronts, which shouldnt happen. We will reach out to you for further assistance and clarity regarding this issue so we can work together to find a solution.Review fromBrenda L
Date: 10/06/2024
1 starBrenda L
Date: 10/06/2024
Charged an additional $18.45 for extending my parking for another 15 minutes because the shuttle was late, and then full by the time it showed up. Took us 1 hour to get on the shuttle from *********** to ******* parking lot, and Way blamed it on the shuttle service and said I should have read the fine print and they would not give me a refund for that additional time. I would NOT have 'extended' the time my car would be in the parking lot if it weren't for the Way app stating the parking lot was under strict surveillance and my car could be towed. I called Way and spoke to a rep, and then his supervisor (Vishnu), and they would not refund the additional $18.45 that was charged on top of the original cost ($78.07) I had no problem paying. Poor customer service and they don't care about circumstances that THEIR service (shuttle from parking lot) was to provide. I will NEVER use this service again. Also, once I submitted a 'review' of their services, a pop-up message read: "Thanks for your valuable feedback. Your review is currently being looked at. We will publish your review if it matches our publishing guidelines." THAT's why we (as new customers) could not see the poor service others have experienced ... they are MONITORING what gets posted in the reviews and not posting poor reviews!Way.com
Date: 11/07/2024
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you faced during your recent parking experience. Its understandable how frustrating it must have been to deal with the shuttle delays and the unexpected charge.We strive to provide clear information about our services, and it sounds like we fell short in this instance. We will ensure this case is passed on to the relevant teams for further review.We want to make this right for you. Our customer support team will get in touch with you to review this case. Please give our team 2-3 business days to get a solution for you.Thank you again for your feedback, and we hope to have the opportunity to regain your trust in the future.Review fromJake G
Date: 09/29/2024
5 starsJake G
Date: 09/29/2024
My parking experience with ******************* was challenging, but there were some positive aspects.Way.com
Date: 11/03/2024
Thank you for sharing your feedback about your parking experience with Way Parking Airport. We're sorry to hear that it was challenging. We value your input, as it helps us improve our services. If youd like to share more details about what worked well and what could be better, wed love to hear it! Please write to us on *************** if you have any concerns/issues. Your experience is important to us.Review fromBen C
Date: 09/29/2024
5 starsBen C
Date: 09/29/2024
Upon calling for pickup at 8:00 pm, we were informed that the van was en route, a ten-minute drive away. When the van did arrived by 8:15 pm, we contacted the service again.Way.com
Date: 11/03/2024
Thank you for providing an update on your experience. Its important to us that our customers have a smooth experience, and we appreciate your patience during this situation. If there are any further details youd like to share or if you need assistance, please let us know. Please write to us on *************** if you have any concerns/issues.Review fromRyan D
Date: 09/29/2024
5 starsRyan D
Date: 09/29/2024
The app is user-friendly and easy to navigate. My only concern was the absence of a security lock icon to ensure that the confidential information entered is secure.Way.com
Date: 11/03/2024
Thank you for your feedback! Were glad to hear that you find the app user-friendly. We want to assure you that your data is safe and secure within the app, even without a visible security lock icon. We prioritize the protection of your confidential information and implement strong security measures to keep it safe. If you have any further questions or concerns, please dont hesitate to reach out!Review fromSonny H
Date: 09/29/2024
5 starsSonny H
Date: 09/29/2024
This was easy to book, had a discount code attached and was a fair price.Way.com
Date: 11/03/2024
Thank you for your feedback! We're thrilled to hear that you found the booking process easy and that you were able to take advantage of a discount code. We strive to offer fair prices and a seamless experience for our customers. If you have any further questions or need assistance, feel free to reach out. We appreciate your support!Review fromSheena P
Date: 09/27/2024
1 starSheena P
Date: 09/27/2024
Booked through them twice for parking and had issues both times. Nothing to rectify the situation. One lot told me they have issues with way.com QRcide scanning. I spent 2 hours of my vacation time trying to figure out what to do so I could get out on Sunday when the garage was not attended. The manager was so kind to help figure out a solution. Way.com nothing. Avoid at all costsWay.com
Date: 11/19/2024
Im really sorry to hear about the issues you faced with your parking reservations. Our customer service is available 24/7, and were truly sorry that you didnt receive the assistance you needed. We strive to provide reliable service, and its disappointing to hear we fell short. Your feedback is valuable, and well look into why you didnt get the support you deserved. Thank you for bringing this to our attention, and we hope for a better experience in the future. Please write to us on *************** if you have any concerns/issues.Review fromErica L
Date: 09/25/2024
5 starsErica L
Date: 09/25/2024
Before arriving, I called to let them know I was coming. Although the initial phone interaction was not ideal, the driver on the return trip was much friendlier and helpful. He made sure we found our shuttle and assisted with our luggage.Way.com
Date: 11/09/2024
Thank you for your feedback! We're glad to hear that your shuttle driver provided a friendly and helpful experience. We appreciate your patience during the initial interaction and will use your comments to improve our service. Please write to us on *************** if you have any concerns/issues.Review fromJason F
Date: 09/25/2024
5 starsJason F
Date: 09/25/2024
For our family cruise trip, we had to bring two cars for our party of 3, including a one-year-old infant. We reserved parking for both cars and although the shuttle for our drop-off at the cruise port was a bit late due to limited mini-bus availability, we eventually made it.Way.com
Date: 11/09/2024
Thank you for sharing your experience with us! We appreciate your understanding regarding the shuttle delays due to limited bus availability. We're glad to hear you made it to the cruise port despite the hiccup. If you have any further feedback or need assistance, please write us to **************** We hope you and your family had a wonderful cruise!
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