Reviews
This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 313 Customer Reviews
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Review fromLori T
Date: 12/18/2022
1 starBe aware - advertised price is NOT what you will be charged. Advertised price $5.49, priced charged - +$10.00 per day. This is false advertising.Review fromTrang N
Date: 11/27/2022
1 starExtremely poor customer service. There is no advantage to going through this broker as their refund policy is rigid, with no possibility for partial refund under any circumstance.My advice is to book directly to the parking lot operator, since the broker gives you no guarantees for emergency situations.Account of what happened in our case:We reserved parking for Thanksgiving week from Nov 19-25.On the day that we were to head to the airport, our car wouldn't start and we had to call Uber at the last minute. During the ride to the airport, we tried to find a number to contact way.com to cancel our reservation.We tried to respond to the original reservation via e-mail and got through to customer service at ******. We were told that no refund can be issued if the cancellation was made after the reservation time (our reservation was at 9:00pm). If we needed a refund, we needed to contact the lot directly. The lot told us we had to go through way.com. We offered to pay for the first day of parking and get a refund for the remaining days, but we were told this was not possible.Date of experience: November 2022
Way.com
Date: 12/02/2022
Hi *****,We are sorry to hear about your experience that you were unable to use the reservation with us. Please understand that we are liable to pay to the lot as per the contract we have with them if the customer wants to cancel the reservation after the check-in time due to a personal reason. However, we understand your frustration and we are concerned about our valuable customers and look into their issues seriously. As a one time courtesy we can offer you credits that can be used for future parking needs after deducting the charges for one day. Please let us know if you wish to proceed with the same at [email protected] with the subject line "Review". Thanks for your understanding and cooperation.- Way TeamReview fromQuang N
Date: 10/25/2022
1 starThey do not vet their parking vendors and allow scam listings to sucker people into buying parking spaces that are misleading and protect themselves in the fine print knowing there will be confusion for patrons trying to get last minute spaces. **************** just keeps sending the same canned response and when called out, then just adjust their response to fit their narrative. They say speak to the vendor, who just tells you to talk to Way. Enjoy the stolen money. Stick with more accredited places like SpotHero.Way.com
Date: 10/31/2022
Hi *****,We are really sorry for the experience you had with our partner's parking facility. Please understand that Way.com is only an online market place from where you van find parking and other services but we do not operate any of the facilities listed in our website directly. All the information provided in our website is updated by the concerned lots itself. That's why we always advise our customers to follow their instructions provided in our website before proceeding to check-out as well as the confirmation email provided to the customers after reservation was confirmed. You have opted for an outdoor self-park and that's why it was advised to display the confirmation email in your dashboard before leaving the parking space. However, we totally understand the inconvenience you have gone through and we always look into our customers issues seriously. Since this transaction was disputed, your funds are held by your bank and we don't have access to it to consider for a refund. Our dispute team will be in touch with you to help you with the next steps to resolve this issue. Again, we apologize for the hassle and we will use your feedback to improve our services in the future.- Way Team
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