Reviews
This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 293 Customer Reviews
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Review fromGlen M
Date: 07/10/2024
5 starsThis is the best parking app I've ever used! It's incredibly user-friendly! It eliminates the stress of constantly watching the meter and worrying about getting a ticket.
Way.com
Date: 07/11/2024
We're grateful for your feedback and truly value your response. Thank you for your support!Review fromMorgan J
Date: 07/09/2024
5 starsA fast and simple interface. It also streamlines the small tasks in my life.Way.com
Date: 07/11/2024
We're grateful for your feedback and truly value your response. Thank you for your support!Review fromKiran M
Date: 07/08/2024
5 starsGreat app. However, there's no signage promoting it. I noticed this because we usually visit beaches, where there are plenty of signs. Nevertheless, using the app is more convenient; there's no need to rush back to your car every hour or two to pay and risk getting a ticket in between.Way.com
Date: 07/11/2024
We're grateful for your feedback and truly value your response. Thank you for your support!Review fromRowan H
Date: 07/08/2024
5 starsGreat app, it took seconds to set up my parking. The slide gauge for time is incredibly convenient. Perfectly effective, efficient, and surprisingly enjoyable, despite the task of paying for parking. Very intuitive!Way.com
Date: 07/11/2024
We're grateful for your feedback and truly value your response. Thank you for your support!Review fromAvery S
Date: 07/08/2024
5 starsConvenient. Sometimes there's a small fee, but if you're too thrifty to spare 20 cents, perhaps owning a car isn't the best choice for you. This app efficiently accomplishes the task. My only complaint about the setup is that the spot and zone information is mostly displayed on the inner part of the sidewalk.Way.com
Date: 07/11/2024
We're grateful for your feedback and truly value your response. Thank you for your support!Review fromTom H
Date: 07/08/2024
5 starsLove it! Extremely convenient and user-friendly. No need to **** for a machine to pay, especially since those things never seem to work anyway.Way.com
Date: 07/11/2024
We're grateful for your feedback and truly value. Thank you for your support!Review fromGarland m
Date: 07/01/2024
1 starHad to cut my trip short, they do not issue refunds of unused time.Way.com
Date: 07/04/2024
Apologies for the inconvenience caused. Please write to us on ***************Review fromMichael F
Date: 06/27/2024
1 starI purchased a pass to a parking garage my time was suppose to start at 10:20, i got to the area a little after. My maps had the location but i could not find it. i called way, they hd me call the garage which no one answered, i tried 5 times. i ended up paying for parking somewhere else. I contacted Way after, they told me their policy states i need to contact them before my parking time starts to cancel it. Why would i contact them or get to my spot early before my start time, that makes no sense. All they tell me is thats their policy they cant help me. Their policy does also state they can refund the money if there is a special circumstance which i believe there is. I tried contacting the garage but i couldnt. *** says they contacted the garage with no problem. That wasnt the case for me on the day i need parking that i had to pay an extra 42 dollars for which is ridiculous. I told them their policy states about the special circumstance but they really dont care!!!Way.com
Date: 07/11/2024
We extend our deepest apologies for any inconvenience may have caused. We greatly value your feedback and are dedicated to ensuring an exceptional customer experience. Should you have any questions or require further assistance, please don't hesitate to reach out to us at ************* and request to speak with a supervisor who will be more than happy to help.Review fromMikalai A
Date: 06/18/2024
1 starIn my experience, both the mobile application and and the services provided deserve the lowest rate possible. Having paid a monthly subscription, I was never able to use the car wash, despite the promise. I continuously tried to use the service for two days, but the application only returned erros as I scanned the code at the entrance. UX/UI needs a considerable improvement as the only thing I succeeded with while using the application was paying. The rest, including the promised service, I could not make use of. It was a sheer waste of my time and a stressful test of patience. Please read about my experience before doing any business with Way.com. I personally requested money back, and I hope customer support will at least respond to my email.Way.com
Date: 06/23/2024
Dear member, we are currently reviewing your complaint. Our support team will be reaching out with the solution.
-Way Team
Review fromMel R
Date: 06/15/2024
1 starWays app and the website were not working the day of my parking. I tried pulling up my reservation on the app and website 2 days prior to my trip and the day of my trip. Due to their malfunction on both website and app I was unable to retrieve my reservation the day of my travel forcing me to find parking the day before of my trip. I was able to contact them the day of and they said since it was the day of parking there was no way they could refund me even though I was unable to access anything.do not use this company. Things happen that is out of their control and my control but to refuse a refund due to this misfortune is insane. Why do say stay away!Way.com
Date: 07/11/2024
We extend our deepest apologies for any inconvenience may have caused. We greatly value your feedback and are dedicated to ensuring an exceptional customer experience. Should you have any questions or require further assistance, please don't hesitate to reach out to us at ************* and request to speak with a supervisor who will be more than happy to help.
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