Reviews
This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 296 Customer Reviews
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Review fromSarah C
Date: 07/24/2024
5 starsSarah C
Date: 07/24/2024
Easy to navigate. Booking was easy, will follow up when I return. Thank you.
Way.com
Date: 11/16/2024
Thank you for your review! Were glad to hear that you found the navigation and booking process easy. We look forward to hearing from you. Safe travels!Review fromZig D
Date: 07/23/2024
1 starZig D
Date: 07/23/2024
They are in the business of taking and holding people's money.Buyer beware, it is a shakedown, bait and switch scam they are running. Parking is just a side hustle for way. Steer clear of way and their app or service in general.Way.com
Date: 11/17/2024
I'm sorry to hear about your experience and appreciate you sharing your concerns. It's important for us to hear feedback like yours so we can improve. If you're open to it, I would like to learn more about what happened and see how we can address your issues. Thank you for bringing this to our attention. Please write to us on *************** if you have any concerns/issues.Review fromBob L
Date: 07/22/2024
1 starBob L
Date: 07/22/2024
HORRIBLE! This company is a scam. They put parking lots on their site that are not vetted and not legitimate. I booked a reservation with an airport parking lot, only to be led to a ************* where a sketchy man took me car to bring to a "lot". Turns out it was just parked on a public street the entire time I was away. No guard (as promised). Upon further review I realized the parking company operates under many different names, all of which are illegal businesses. I contacted Way and they did not help at all. They refused to even hear my issue and continually sided with the illegal business. DO NOT PARK WITH THIS COMPANY.Way.com
Date: 11/10/2024
I'm really sorry to hear about your experience. That sounds incredibly frustrating and unacceptable. We take these matters seriously and want to ensure our customers feel safe and secure with their reservations. I appreciate you bringing this to our attention, and Ill make sure your feedback reaches the appropriate team. If theres anything we can do to address this situation or assist you further, please let us know. Please write us to **************** Your safety and satisfaction are important to us.Review fromAlfie V
Date: 07/21/2024
5 starsAlfie V
Date: 07/21/2024
You have an excellent parking lot, conveniently located near the cruises. Your team is fantastic, very efficient, and also very courteous.Way.com
Date: 11/17/2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our parking lot and found our team efficient and courteous. We strive to provide the best service possible, and your feedback means a lot to us. We hope to see you again soon!Review fromErica R
Date: 07/18/2024
1 starErica R
Date: 07/18/2024
I booked patking on Way.com for July 4th using a small coupon I received from referring other customers to Way. I canceled the booking (in advance) and rebooked for July6th and was told that my coupon was used because it had been used in the July 4th reservation that was canceledDespite reminding them that it was NOT used because it was canceled, Way insisted that that still used the coupon. Such a shame because they have now lost a long-time customer and the people I referred just because common sense was not used to reapply my coupon! **************** is bad and not very smart.Way.com
Date: 11/17/2024
Im really sorry to hear about your experience. Your feedback is valuable, and Id like to ensure it gets to the right team so we can improve our processes. Thank you for sharing your thoughts with us. We're sorry you didn't receive the coupon code back; however, please subscribe to way.com to receive seasonal discounts.Review fromKenneth N
Date: 07/16/2024
1 starKenneth N
Date: 07/16/2024
On 09JULY2024 I purchased a parking pass, #****-2110, for covered parking to begin last Friday, 12JULY2024, to end on 20JULY2024. I paid $111.64.Upon arrival at the *********** parking structure, I drove 5 stories all the way to the top, looking for a covered space. There were none. So I was forced to park on the roof, in an uncovered space.After parking, I called to ask for a discount, as I had paid for covered parking. The agent said there was no such discount.My return flight changed, and I came back early, last night, 15JULY2024. I called after landing, asking for my charge to be calculated for fewer days. The agent said no such calculation could be done.After retrieving my vehicle, I went to the exit machine at the exit gate, where in order to exit I was forced to pay again, $64.00.I telephoned this morning, the gentlemen was checking on this for ********************************* No call back. For all of this--product paid for but not received, and time, trouble and stress, I kindly ask for both charges to be refunded ASAP. Thank you.Way.com
Date: 11/11/2024
Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you experienced and the challenges you faced. I want to clarify that we are a third-party provider and do not operate the ************ parking structure directly. However, I completely understand your frustration.Unfortunately, I am not able to see the details of your case/reservation based on the information provided. I would recommend contacting our customer service team ************ with your reservation details (along with your parking receipt) to resolve your refund request issue. Alternatively you can also write to us at ****************Review fromKatie E
Date: 07/16/2024
5 starsKatie E
Date: 07/16/2024
Convenient and effective. There's always a shuttle waiting for you upon parking and when you return!Way.com
Date: 11/17/2024
Thank you for your positive feedback! Were glad to hear you found our service convenient. Our team works hard to ensure shuttles are readily available for our customers. We appreciate your support and look forward to serving you again in the future!Review fromJosh H
Date: 07/15/2024
5 starsJosh H
Date: 07/15/2024
Whenever I fly out of *******, I always choose them! Quick and easy. They offer the best rates in town!Way.com
Date: 11/17/2024
Thank you for your loyalty! We're thrilled to hear that you find our service quick, easy, and affordable. We strive to provide the best experience for our customers. We look forward to seeing you on your next trip!Review fromShania H
Date: 07/15/2024
5 starsShania H
Date: 07/15/2024
So far, everything has been going well. Always a great car parking service!Way.com
Date: 11/17/2024
Thank you for your kind words! Were glad to hear that youre having a positive experience with our parking service. We aim to make every visit a great one, and we appreciate your feedback. We look forward to serving you again soon!Review fromJohnny B
Date: 07/13/2024
5 starsJohnny B
Date: 07/13/2024
Using this service several times per week has been consistently fast, easy to use, and reliable. Thank you, Way Parking, for providing such a convenient option.Way.com
Date: 07/15/2024
We're grateful for your feedback and value your response. Thank you for your support!
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