Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was ordering a parking spot, it kept adding two to the cart. I had to keep deleting one, and when I checked out I made sure that there was only one. Still, I was charged twice for the same time frame. When I contacted way they told me I had two bookings on my account, and that there was nothing they could do.

  

  Business Response

  Date: 01/05/2023

  Hi REMOVED,

   

  We are sorry to hear about your experience while booking with us. We see that the two reservations were booked at two different time frames with difference in seconds. That means it's not a glitch from our end nor a double booking. Please understand that we are liable to pay to the lot for each slots allotted to us and if there is a second spot to be cancelled after the check-in time, they will charge us for that spot even if it is not used as it is a loss to them. We could have cancelled it if you have reached out to us before your check-in time if you had a confusion regarding the reservations. Unfortunately, we cannot consider your request for a refund at this moment due to this reason. We apologize for any inconvenience this may have caused. Thanks for your understanding.

   

  - Way Team

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18625925
  
  I am rejecting this response because:
  
  I only authorized one booking. I dont know how two were booked if I only authorized one. I will not be using your service in the future.
  

  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 01/16/2023

  Hi REMOVED,

   

  We apologize for the inconvenience caused to you. Please understand that none of the transactions go through without confirmation from thew customer's end. Such cases usually happens by mistake when two orders are added in the bag and check out without removing one of them.  We will refer this issue to our team member who is handling double booking cases. If they get an approval from the lot for the extra space that you have booked, we will be able to initiate a refund for you. We will try our best to resolve this issue for you. We appreciate your patience till then and sorry for the delay.

   

  - Way Team

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an airport parking reservation (paid $111.67), but the morning of my trip the airline cancelled my flight due to the snow storm where I live. I called to cancel the parking, but they refused to refund me because I cancelled same day as my reservation was to begin. The issue is that my reason for cancelling was not my fault or in my control. Due to the holidays there were no flights to rebook for two days out, making the parking reservation useless.

  

  Business Response

  Date: 01/05/2023

  Hi REMOVED,

   

  We are sorry to hear about your experience due to flight cancellation. Please understand that as an online third party market place, we are liable to pay to the lots for the spots allotted to us as per the contract we have with them. If a customer wants to cancel a reservation after their check-in due to any personal reason which is against our cancellation policy, unfortunately we are not able to refund them due to this reason. However, we totally understand that this is an unexpected situation and not at all your fault. Could you please share us a screenshot of any emails or messages that you have received from the airline about the flight cancellation? We will review it and get back to you. Please keep in mind that the maximum we can do is to offer you a credit after deducting the charges for one day that can be used for your future reservations with us if valid documents are provided. We hope you can understand our position in this matter and hope to hear from you soon. If you need any further help, please reach out to us on [email protected].

   

  - Way Team

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On nov 22, 2022, I lost my credit card with my ID on it someone used my name and my card to make a reservation for airport parking, I called them and emailed them and said that my card was used for fraudulent activity but they said they couldnt refund me or help me because its company policy.

  

  Business Response

  Date: 01/04/2023

  Hi REMOVED,

   

  We are sorry to hear about your experience due to the fraudulent activity as you have mentioned. Please understand that we are a third party online market place and do not operate any of the facilities listed in our website physically. So we are liable to pay to the lot as per the contract we have with them for the slots allotted to us. That's why our cancellation policy states that we cannot initiate any kind of refunds after the check-in time. Your situation is unique and we totally understand your frustration. But unfortunately, we are not authorized to initiate a refund without valid documents that supports your claim. We appreciate your understanding in this matter and apologize for any inconvenience this may have caused to you.

   

  - Way Team

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is REMOVEDand I booked parking through the site way.com. I was told when I purchased the parking that I would receive a full refund if I cancelled my order 24 hours in advance. After calling the hotel to confirm my parking, I was informed that the hotel doesnt even offer parking anymore and that I need to get a refund. I contacted way.com and they informed me I can only receive my refund in way bucks. When purchasing I was never informed I would only be able to be credited in this way. Also, I believe I deserve a complete refund since the service I paid for is not even legitimate. I cannot use waybucks to book any other service because I live in an area where it doesnt benefit me. There is nothing I could spend them on. So my money is going to just be sitting on some account unless I receive an actual credit to my checking account. They cant scam people out of their money like this. It is also guaranteeing them more business in the future which is just wrong. If I dont want to use their service I shouldnt have to. They changed their refund policy and I just would like an actual refund not useless way bucks that make my money worthless.

  

  Business Response

  Date: 12/21/2022

  Hi REMOVED,

   

  We are really sorry for the inconvenience caused to you and would like to clarify a few things regarding the refund. We see that your initial reservation was cancelled from your end and received the amount in Waybucks but we are always ready to reverse it back on your card as per your request. But in your case you have utilized the Waybucks and and booked a new reservation and that might be the reason you were denied a refund back on your card by our team member. However, we see that the new order was also cancelled by your end and technically the Waybucks will go back to your Way account again and we are able to refund it back on your card at this point. We have reversed the refund back on your card and that will be reflected in REMOVEDbusiness days. Thanks for your understanding.

   

  - Way Team