Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked uncovered parking with Way.com on August 15th for Jan 30th thru Feb ****** proceeded to cancel this at the end of January and rebooked for covered parking for the same time frame. When we arrived at 4am on Jan. 30th to drop off our car, we were advised that there wasn't covered parking and to contact Way.com for reimbursement. We were also advised to keep our keys since if we left them they might move our car to the back of the lot and we had up front parking. We were flying internationally and didn't have free cell service. I emailed customer support on Feb 7th, the day after we go back. I received an email stating that it was received and being looked into. I called today March 26th since I have not heard back. I was told that they contacted the company and the company does offer covered parking and I needed to have left my keys to get this parking. Unfortunately I was told very different information when I left my car. I am looking to just pay the amount I would have paid for uncovered parking and the extra that I paid for covered parking to be refunded (*****).

  

  Business Response

  Date: 03/27/2024

  Hi ******,

  We are sorry to hear about your experience at our partnered location. Please understand that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. All the information listed on our website/app are by the concerned facilities. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. If we refund any reservation after the check-in time without the approval of the lot, they will charge us for that space. As a valued customer, we have reached out to the facility on your behalf for getting an approval of your refund request. Unfortunately, ***** from the parking lot denied our request stating that you didn't leave the keys with them so they couldn't move your car to indoor valet. In this situation, we are not authorized to initiate a refund for you. We recommend you to please reach out to the facility to clarify the situation and if they approves a refund, kindly request them to send us an email confirming the same so we can initiate it from our end. Thanks for your understanding and patience. If you need any further help, please reach out to us at ***************.

  - Way Team

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21488370
  
  I am rejecting this response because:

  I was told when I tried checking in that there wasn't any covered parking and to keep my keys since we had an up front spot. Had I been told to leave my keys so it could be parked in the covered parking I would have. The employee that checked us in gave me incorrect information. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/03/2024

  Hi ******,

  As we advised in our previous conversation, please reach out to the facility directly to resolve this issue. Unfortunately, we are unable to take an initiative in this situation without the lot's approval. Thanks for your understanding and patience.

  - Way Team

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21488370
  
  I am rejecting this response because:

  I did reach out to the lot and was advised I had to email a customer service email. Which I did and I am waiting on an email back. I'm unsure how it's okay to sell something and when it's not received, you don't refund what wasn't received. I was also advised by the parking lot attendee that they couldn't keep keys on ********* which was one of the cars that was parked. The listing does not state ********* excluded. How would that refund work?

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/05/2024

  Hi ******,

  We totally understood the situation. As we mentioned in our previous conversation, please reach out to the facility and get a confirmation from their end for a refund so we can process it from our end. Please understand that this is mandatory for us to move forward with any refund requests after the check-in time as per our cancellation and refund policy. Thank you.

  - Way Team

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21488370
  
  I am rejecting this response because:

  I think this is ridiculous that I need to reach out to the company to obtain this information. At the end of the day your the company that sold me the product. Attached please find an email from ************** stating I am eligible for a refund. I have not received anything from them yet, please verify with them if payment has been sent. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/09/2024

  Hi ******,

  Could you please send us the email that you have received from the parking facility approving the payment? We are unable to see any attached files in your previous response. We will review it and get back to you. Thanks for your patience.

  - Way Team

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21488370
  
  I am rejecting this response because:

  PDF of email is attached, Also below is the email copy and pasted, in case it doesn't go through again

  Select 
  From:****************************
  To:***********************
  
  Tue, Apr 2 at 2:54 PM
  
  
  Happy to do that!
  
  
  If you could send me the receipt that you received when booking and your mailing address and I'll get that check for the difference out this week. 
  
  
  Thank you, 
  ****************** 
  
  Hide original message
  On Tue, Apr 2, 2024 at 9:33?AM *********************** <*****************> wrote:
  
  
  Hi,
  Thank you for that information. This was not how it was explained to us, thank you for that clarification if I am to use that parking lot in the future. We were only given the outdoor parking option.   I am only looking for the difference in outdoor vs indoor parking as a refund, since I only received outdoor parking not indoor. 
  
  
  Thank you 
  
  
  On Monday, April 1, 2024 at 06:36:22 PM EDT, Select <****************************> wrote:
  
  
  
  
  Hi ******, 
  
  
  When you book through WAY.com there are many options when booking your reservation. Some people choose indoor parking, others choose outdoor parking and some choose any available options as parking can be limited at certain times of the year with vacations, holiday travel, etc. . The indoor parking is a higher rate as we have to transport your vehicle there as it's down the street from us and is a different service than leaving your vehicle on the main lot. When our employee originally checked you in we still give all customers who bought indoor parking the option to keep their car in an outdoor spot if they choose. The reason for this is that sometimes the indoor parking option is all that's available online, so if a customer chooses to stay outdoors, we let them do so. Some also do not even realize they selected the indoor option, so we like to clarify. 
  
  
  When you checked in and the employee at the desk stated this, did you not then let him know you wanted to be indoors?
  
  
  Thanks.
  On Thu, Mar 28, 2024 at 10:02?AM *********************** <*****************> wrote:
  
  Morning,
  I used Way.com to book covered parking for Jan 30 - Feb 6th. When I arrived I was told there wasn't covered parking. I was also told to keep my keys since I had a "really good" parking spot (right outside front door). If I left my keys they would move possibly move my car to the back of the lot. I was also advised to call Way.com to get a refund for the additional money I paid for the covered parking since that wasn't an option. I spoke with Way.com and I was advised to call the parking lot and have them write something stating that they would authorize a refund. Because there is in fact covered parking and had I left my keys they would have moved my car. This is the opposite of what I was told when I parked my car. I called the parking lot attendant and was told they can't help me and I now have to email this email to receive any type of help. Can you please advise on next steps to receive a refund? This happened to my brother in law at the same time however he just never got around to asking for a refund, that is why there isn't a second complaint on this. 
  
  
  Thank you 
  ***********************
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/12/2024

  Hi ******,

  We have never received any email from the parking lot or we couldn't find any attachments on your complaint. Please review it one more time and respond to ** back with the confirmation of refund from the lot. Thank you.

  - Way Team

• Initial Complaint

  Date:03/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking with way.com for 1 week. I never received an email confirmation, i have tried calling multiple times with no answer or email back. I was charged $66 and my trip is tomorrow! SCAM SCAM SCAM!

  

  Business Response

  Date: 03/26/2024

  Hi ****,

  We see that a confirmation email has been re-sent to your registered email yesterday as per your request. This information can also be accessed through your Way app under your profile when logged in using your email. If you need further help, please reach us to ***************.

  - Way Team

• Initial Complaint

  Date:03/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Way.com signed me up for a paid subscription and charged a card on file without my consent. I've used this service to reserve parking in the past, but never signed up for a paid subscription service. This is the most heinous example of a company adding charges without consent that I have ever been part of.

  

  Business Response

  Date: 03/26/2024

  Hi ******,

  Thank you for notifying us about your inconvenience and cancellation request of the subscription charges. Please note that you have been subscribed to our Way+ Sapphire subscription plan as a trial version and was notified by a confirmation email and also, another email with an option to proceed with cancellation or continued usage from the next month onwards before it becomes paid. We assume that both emails went unnoticed and the subscription continued to charge you. However, as per your request we have cancelled your subscription with a refund and you won't be getting any charges in the future. Thanks for your understanding and patience.

  - Way Team

• Initial Complaint

  Date:03/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So Ive been using the car wash app way.com since mid- late 2023 At the ******* location at **************************************************************** in ****** and I keep having issues with the scanning on the app to scan a barcode to activate the car wash. It will work but then there are times during the month at least once a month. I have to keep calling customer service and speaking to somebody named ****, at this point he knows who I am when I call this seems to be a common occurrence at this location at least that I know of. It is very inconvenient that I am paying for my car wash subscription and then its not working when I do call and the **************** says h*** call me back with an update. He never calls me back. I have to keep bugging him to at least find out whats going on And when I do call once a month, the issue wont be resolved for at least a week or a little over a week. I have been offered a refund one time, but This is becoming frustrating that this is happening all the time now I email him but at this point, Im just getting frustrated and I want them to please just fix the issue and keep me in the loop.

  

  Business Response

  Date: 03/26/2024

  Hi ******,

  We're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at **************** We will get back to you at the earliest. Thanks for your understanding and patience.

  - Way Team

   

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21476640
  
  I am rejecting this response because: Issue keeps on happening And they Wont give a clear answer and fix the issue
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 03/28/2024

  Hi ******,

  We'd like to understand the issue and help you with it. Kindly share your details at **************** We will check and get back to you on this.

  - Way Team

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21476640
  
  I am rejecting this response because: They are acting like they dont know what I am talking about the person **** knows exactly who I am at this point thats unacceptable.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 04/05/2024

  Hi ******,

  As we already mentioned, our dedicated car wash team will help you with this issue if reached out to **************** Thank you.

  - Way Team

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21476640
  
  I am rejecting this response because: I have reached out many times in the last few months and its hard enough to get a hold of somebody but they dont handle the issue properly. The issue keeps on happening over and over again. They need a permanent fix and Im also wasting money by paying for an unlimited when I can barely use it.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 04/09/2024

  Hi ******,

  We are sorry to hear that you have not received a satisfactory resolution yet regarding this issue. Please send an email to our manager's team at ************* so we can look into this issue further. Thanks for your understanding and cooperation.

  - Way Team

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my way.com parking reservation for reservation number OGI ******** which was worth 118 dollars. To my surprise they refunded me on waybuck credit for ********************************************************************************** waybucks credit instead of back to credit card. but I thought I will used it at some point so no worries there. I had been trying to book a parking again for few weeks on the app but there was no way to apply my waybucks so I sent them message through the app on March 11, 2024. I did not get the reply.. No I have to book parking again for a week from now on so I call their customer service and to my surprise they say that my waybucks expired. I told them that it was not a coupon or voucher. It was my 118 dollars, how can it expire ? also first they fraudulently credit you waybucks instead to your account and then when you try to use. It had already expired as they put expiry date probably on some fine print.. This is fraudulently taking my hard earned money. the way buck that expired is not some coupon/voucher given to me by them. it is my own 118 money. I would like the business to refund me my money back.

  

  Business Response

  Date: 03/26/2024

  Hi *****,

  We are sorry for the experience you had while using our service. We have updated our refund policy last year and as per the new policy, Waybucks has a validity of three months to use on your next reservation. If you have requested for a card refund any time in between, we could have processed it right away. But unfortunately, we didn't receive any request from your end. However, as a valuable customer we want to make this right for you. We will add the 2600 Waybucks points back to your Way account so you can use it within the next three months on your next reservation. If you need further help on this issue, please reach out to our manager's team at *************.

  - Way Team

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought airport parking through airportsparking.com and its a SCAM!!! I did not receive an email, nor did I receive a response after I filed a complaint. I hope no one else falls victim to this scam. Adding keywords here to increase SEO: reddit, scam, airport parking, airportsparking, legit, not legit, scam, review.

  

  Business Response

  Date: 03/26/2024

  Hi *****,

  We're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at **************** We will get back to you with a resolution at the earliest. Thanks for your understanding and patience.

  - Way Team

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They denied my transaction and then came back later and charged me over $200. Never told me they charged me. I was unable to use their service and they refused to refund my money. I never gave them permission to run my card multiple times. I ended up paying more to park somewhere else and then after the fact they charged me too. Very dishonest company. Do not give them your information.

  

  Business Response

  Date: 03/22/2024

  Hi *****,

  We are sorry to hear about your experience with us. Please note that as a third party online marketplace, we are liable to pay to the parking facility for each spot allocated to our customers as per the contract we have with them. Our cancellation and refund policy doesn't allow us to initiate any refunds after the check-in time without the lot's approval. However, as a valuable customer we want to make this right for you. In order to reach out to the parking lot on your behalf for your refund request, kindly provide us with the alternate receipt of your parking that you have ended up at. We will review it and get back to you at the earliest. Thanks for your time and patience.

  -Way Team

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28,2023, I prepaid for long term parking at *********** near *** Airport in Queens, ** via Way.com. The reservation was for January 14, 2024 at 1:00 p.m. through January 20, 2004 at 4:30 p.m.I paid $103.67 and was sent a confirming email from Way.com.When I arrived at ***********, ********************************************* at approximately 1:10 p.m. on January 14, 2024, and showed my reservation to the attendant, I was told there was no room for me (a small ***** Civic), and I should go to the Way.com website for refund.When I contacted Way.com, and told them what happened, I was told *** had no issue with a full lot, so I would not get a refund. They also told me I "hadn't cancelled on time to get a refund."I told them I had NOT cancelled, *** cancelled **** emailed the *** lot directly, but never got a response.I ended up having to park at the long term lot at ***, a much more expensive option, but I didn't have time to look around as I didn't want to miss my flight.When I returned to *** on the 20th of January, the parking charges were $227.50.A good friend who was travelling home with me kindly offered to put the charge on his credit card, however I must repay him.I am enclosing a copy of the Way.com reservation, the parking receipt from *** long term parking and a screenshot of my ****** maps timeline for the 14th of January which shows me driving in and out of the Way.com lot on ************, Queens.I do have a dispute pending with my Discover Card but haven't heard an update from them recently.Way.com customer service contacted me after I filed the dispute and told me if I dropped the dispute, they'd consider refunding **** don't trust them.I can provide all email correspondence to you if necessary.Thank you kindly.

  

  Business Response

  Date: 03/22/2024

  Hi ****,

  We are extremely sorry for the experience you had at our partnered location. Your funds were kept on hold by your bank when you have disputed this transaction and we did not have access to your funds to refund it. However, now the bank had ruled in our favor and based on the evidence submitted, we have refunded to you back on your original payment method which will take 7-10 business days to reflect back. We apologize for the delay and appreciate your patience and understanding. 

  - Way Team

  Customer Answer

  Date: 03/23/2024

   
  Complaint: 21461442
  
  I am rejecting this response because:

  Although they say they have refunded my money, there is NO refund appearing on my credit card.  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/26/2024

  Hi ****,

  As stated in our previous response, please wait for 7-10 business days to see the credit back on your card. If you still need help, please reach out to our support team on ***************. 

  - Way Team

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  It would have been better if it hadn't taken more than two months, a credit card dispute, and a BBB complaint to get the refund.  It also would have been nice if they'd paid me the additional $123.83 I had to shell out for parking because the lot they contracted with turned out to be untrustworthy.  They really ought to vet their associates better.  In any case, I won't be using their services again.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to cancel a reservation but phone was never answered, voicemail full, no response to texts, no response to emails. Tried to cancel with both WAY and the lot of my reservation per their instructions. The website only provides partial information. The rest is provided AFTER making the reservation, and only once the app has been downloaded. Further, I have been getting spammed by WAY and there is no option to unsubscribe from their flood of solicitation emails that I never consented to.

  

  Business Response

  Date: 03/20/2024

  Hi *******,

  We are so sorry to hear about your experience while using our service. Could you please share us with the screenshots of your call log that shows you have tried to contact the parking lot or Way before your check-in time? Please understand that this is essential for us to move forward with any refund requests after the check-in time as per our cancellation and refund policy. If you need further assistance, please reach out to our support team at **************** Thanks for your understanding and patience.

  - Way Team

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21456209
  
  I am rejecting this response because: WAY has requested screenshot proof that I tried to contact either WAY or the lot. I have emailed those over, and attach them here as well. 

  I include screenshot of calls and texts prior to check-in, the confirmation email that forces customers to download their app and all its cookies in order to view the reservation that I just paid for, the confirmation page within the mandated app that provides absolutely no information on how to cancel, and a screenshot of the pre-purchase page regarding refunds that made it sound like it was just so easy peasy. 

  WAY, please refund the $31.45, and do better by your customers. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/22/2024

  Hi *******,

  As per your request, we have initiated a full refund back on your card based on the evidence submitted. This will be reflecting on your original payment method in 7-10 business days. If there is anything else that you can help with, please feel free to reach out to us. Thanks for your time and patience.

  - Way Team

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking stay for the airport for the week of March 4-14 the total I paid way.com was $125.48. On the day I was supposed to park in the lot the agent told me that way.com overbooked and they did not have availability. I called way directly to help me resolve the issue and spoke to ****. Instead of **** relocating me he told me to find another lot and just send in all the receipts of my stay and what I paid and I will get a refund. I had to pay $330 to this new lot which I was not prepared to pay however I had no choice. After coming back I sent in all the proof via email to way.com and assumed that they would not only refund me $204.52 which is the difference of the $152.48 and $330 but instead they only wanted to compensate me for the $152.48. I tried to speak to various managers including *****, ****, and ****** to have them understand that they should at minimum compensate me that for their overbooking and they didnt want to do that. They said they understand it was an operational issue on their end but they can only refund me the amount I paid even though **** said otherwise. I am not happy as a client and they did tell me this happens often and there is nothing they do about it.

  

  Business Response

  Date: 03/19/2024

  Hi *******,

  First, we would like to apologize for any trouble you had with our partner's location. Please understand that Way is only a third-party booking agent who do not own or operate any of the facilities on our platform directly. We are given spaces at these facilities and inventory as our system only allows the amount given to our team. If there is an issue with the bookings being overbooked, this is an operational/inventory issue with our partner. Please understand we value your feedback and understand your frustration regarding the lot being full. As it is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Our partners have the ability to contact our customers if there is an issue, or reach out to our team in advance to avoid these type of occurrences. We are also liable to pay to the facility for each spot allocated to our customers as per the contract we have with them. Unfortunately, our system doesn't allow us to refund any amount which is more than paid to us. If you would like for us to assist further regarding your concern, please email our team at *************** so we can assist directly. Thanks for your understanding and patience.

  - Way Team