Business ProfileforFoxit Software Company

I received a quote for the purchase of several Foxit PDF editors in April 2023. I clicked the link to pay for the order by credit card in October ******************************************************* the amount of $1,105. However, by the time I paid the invoice in October 2023, the quote had expired which is my fault. Foxit said they could not honor the quote which is understandable but they did process the payment on my CC. I requested that the funds I paid to Foxit via credit card be returned to my credit card. My sales representative, ******************* *********************************************************** requested a refund for the purchase price in October 2023. Askia requested that Nway Nadi ********************************************************** process the refund request with the finance department. I have followed up with several emails to Askia but the refund has yet to appear on my credit card. The order number in the foxit system was order(SO231030AP015) Order Reference: Q-***** - ***************************.