Reviews

This profile includes reviews for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hyundai Motor America has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  9250 NW 25th St Doral, FL 33172-1503

• 

  Hyundai Motor America

  PO Box 9070 3400 Rt 42 Turnersville, NJ 08012-9070

• 

  Hyundai Motor America

  1122 Cranbury South River Rd Jamesburg, NJ 08831-3405

• 

  Hyundai Motor America

  6831 Black Horse Pike Egg Harbor Township, NJ 08234-4131

Review Details

• Review fromMerissa W

  Date: 05/20/2025

  1 star
  I am writing to formally lodge a complaint regarding the ongoing service issue with my 2018 Hyundai. My vehicle has been in the shop since March 17, 2025, and despite being under parts warranty, I have not been receiving the necessary updates on the status of the repairs.What is most concerning is the apparent lack of prioritization of my issue by your corporate office. As a loyal Hyundai customer, this has been a highly frustrating and disappointing experience. I expect timely updates and an expedited resolution to this matter.Your prompt attention to this complaint would be greatly appreciated. Please provide me with an immediate update on the status of my vehicle and the anticipated completion date of the repairs.

• Review fromZakaria E

  Date: 05/19/2025

  1 star
  April 2025. At just 35k miles, my 2022 Hyundai Tucson SEL began experiencing a severe engine misfire. After researching online, I discovered that this was a known manufacturer defect, with numerous other Hyundai owners reporting the same issue. Dealer took 1 month for injectors replacement meanwhile I had no loaner for 20 days. When I contacted Hyundais corporate case manager, they showed zero concern for my situation. Instead of arranging a rental car, they told me I had to pay out of pocket and wait for reimbursementat just $60 per day. Hyundais policy forces customers to pay upfront the cost for their own mistakes, creating unnecessary financial strain. At the end, Hyundai had the audacity to offer a $75 gift card as a "goodwill gesture." This is an insult to any customer dealing with a safety-related manufacturing defect. Instead of taking responsibility, Hyundai demonstrated a complete disregard for customer satisfaction and safety.

• Review fromJoby J

  Date: 05/19/2025

  1 star
  NEVER BUY A HYUNDAI CARS OR SUV's, 100% RIPOFF; Terrible Experience with Hyundai ***** Flaws in Electric, Braking & *********** I rarely leave reviews this negative, but my experience with Hyundai has been incredibly disappointing especially for a brand that claims to be innovating in the electric vehicle space.First, the electric system is a complete mess. Unreliable charging, software glitches, and phantom battery drops make driving feel like a ******. Second, the braking system feels dangerously inconsistent. Theres a noticeable delay in response, especially at low speeds. Regen braking doesnt always kick in smoothly, and there have been moments where I genuinely questioned whether the vehicle would stop in time.Last but not least, the air conditioning system is a joke. Never last.Hyundai may look great on paper with flashy EV features, but the reliability and real-world performance are far below expectations. I regret this purchase and will not be recommending Hyundai to anyone especially if youre looking for a dependable EV.

• Review fromSusan L

  Date: 05/13/2025

  1 star
  Bought a 2025 Hyundai Tuscan from ************ Hyundai in *******, Il on February 21st, the first time we drove it on the highway we noticed a loud noice like a window was open. We took the vehicle back to the dealer they stated the door was misaligned the worst part was it was there for 2 weeks without a phone call we actually had to go in there to find out what was wrong. They said it would need a new door and to be repainted! On a brand new 50k car!! We argued about it and said we wanted our money back they refused and now they refuse to fix it and Another Hyundai dealer said we have to bring it to the, since we bought it there!! Hyundai customer service is no help at all! never buy a Hyundai youll be sorry

• Review fromGaurav J

  Date: 05/09/2025

  1 star
  Worst experience with the Hyundai customer service. I have been waiting for the free NACS adaptor email, subscribed to every email, and it has been more than a month, contacted customer service and hasn't gotten a response. All they do is a cookie cutter response. No matter how good of a car you make, if you don't follow through your promise, no customer wants to return to buying **********************. My vote is to not buy car from Hyundai

• Review fromVeronique W

  Date: 05/01/2025

  1 star
  I wish I can put no stars because they don't need the oen!Don't be like me; don't buy a Hyundai. I have a 2025 ********, and they wouldnt buy it back. They said my car didn't qualify for the lemon law, and the dealership claims I have a messed-up car. I have taken my car back to the service department six timestwice for check engine issues that made it undriveable, and I also experienced burning smells coming from both the engine and the back of the car. They fixed some issues, but I still need a wheel bearing, and I've only had the car for about two months at that *********, I've had the car for six months, and the dealership is only offering me $30,000 for it, while I owe the bank more than that. This means I have to pay the difference, losing my down payment and three months of payments of $897 eachall while still not having a reliable car. Is this really how you treat customers?

• Review fromJEREMY S

  Date: 04/30/2025

  1 star
  Hyundai Motor America has demonstrated a complete lack of accountability, consistency, and customer care.After owning my 2015 ****** 2.0T for several years and meticulously maintaining it with on-time oil changes, my vehicle developed oil sludge that triggered a turbo failure. Despite the sludge being confirmed during that repair and again later by the same dealership, Hyundai refused to cover the cleaning under goodwilleven though this exact issue is the subject of class action lawsuits and extended warranties on this engine.I submitted all maintenance records from my trusted shop, which Hyundai previously accepted when validating my vehicle's care history. Now that the records support my claim, Hyundai says they only accept documentation from their dealerships. Conveniently *************** make things worse, I paid $180 to fix a strut mount that was left loose during the dealership's turbo replacement. The noise was so bad it affected drive safety. Yet Hyundai dismissed this, too.After I complied with their request to drop off the car so they could photograph the sludge, the dealership took a single picture through the oil filler cap after keeping the car for a full day. Now Hyundai wants the car back a second time to remove the valve cover for more photos, without any assurance theyll approve *********** this point, its clear Hyundais goal is to wear customers down through delay and excuse, while hiding behind policies that shift depending on whats convenient for them.I never asked for a free enginejust the warranty-backed service for a known issue. If you value transparency and accountability, avoid Hyundai.

• Review fromSavannah S

  Date: 04/26/2025

  1 star
  Purchased a Hyundai and 3 weeks later the engine blew. It was covered by my warranty but Hyundai denied my claim due to maintenance neglect- which is Impossible to do when I only had the car for less than 2 months. The dealership themselves said it was wrong for these people to deny my warranty. Worst experience ever.

• Review fromKatinia B

  Date: 04/25/2025

  1 star
  Review Title: Disappointed and Heartbroken with My Hyundai Experience I purchased a brand new Hyundai vehicle on or around March 29, 2025, and while driving it shortly after, I noticed a dashboard alert. I immediately contacted my salesperson, who was unsure of what it meant but suggested it might just be a blocked sensor. Still, I was uneasy about the explanation. Out of caution, I parked the car in my garage and started it periodically to see if the alert would disappear. It didnt.After over a week of waiting without being able to use a brand new car I was paying for I realized I could no longer sit back and hope it would resolve itself. As a longtime ***** customer, *** always received exceptional service. This experience with Hyundai, unfortunately, has been the *********** a single mom whos worked 12 years with over 500 sick hours unused because I take pride in how I ***resent myself and my employer. I do things the right way. And yet here I am, paying a car note on a vehicle I havent even been able to drive, and when I finally reached out to Hyundai Motor Company, I was assigned a ***resentative who offered me $525 without a clear explanation.When I asked to speak with a supervisor, I was told none were available, but my case would be escalated. Then, to top it all off, the *** ended the call by thanking me for being part of the Hyundai family I felt like a voiceless consumer, not a valued customer. There was no empathy, no urgency, and no ownership.This experience has been heartbreaking, and I can confidently say I no longer want to be a Hyundai owner. I hope this message reaches the leadership team particularly Mr. ******* ***** (CEO) and Mr. *** **** (Global COO) because customers deserve to be heard, respected, and supported.

• Review fromJenika F

  Date: 04/24/2025

  1 star
  I am extremely disappointed with both Genesis corporate and multiple Genesis dealerships regarding an issue with my 2021 Genesis GV80. My car developed serious electrical problems due to water leakage from the ******* area. After investigation, it was found that the sunroof drain was clogged, leading to water intrusion and resulting electrical damage.Despite this being a design issue with the drainage system not effectively preventing buildup, Genesis refused to cover the repairs under warranty. They claimed the water damage was caused by debris and therefore not their responsibility. This is unacceptable for a premium brand that advertises luxury and reliability.I have owned several vehicles over the years, and *** never had to deal with such a poor response to a manufacturing or design flaw. Both the dealerships and corporate customer support were dismissive and unwilling to assist beyond scripted responses. I expected much better from a brand that positions itself as a competitor in the luxury space.I will not be purchasing another Genesis vehicle, and I strongly caution potential buyers to be aware of how the company handles warranty issues and customer concerns. This experience has completely eroded my trust in the brand.