Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  PO Box 9070 3400 Rt 42 Turnersville, NJ 08012-9070

• 

  Hyundai Motor America

  1122 Cranbury South River Rd Jamesburg, NJ 08831-3405

• 

  Hyundai Motor America

  6831 Black Horse Pike Egg Harbor Township, NJ 08234-4131

• 

  Hyundai Motor America

  PO Box 167947 Irving, TX 75016-7947

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai has been offering a software update and other solutions to address the vulnerability of certain models to theft due to the lack of immobilizers. Our vehicle was vulnerable to theft due to this flaw in our vehicle (****** 2016 VIN *****************).We purchased an anti-theft device over a year prior to the software update because we needed to protect our family and vehicle.The software update was released February 14, 2023. We could not wait for this update due to the danger posed by the security flaw. Our anti-theft device was purchased Sep 6, 2022.We spent $707.27. As a result of our purchase, the dealership told us we were not eligible for the software update.We are requesting a refund for the money we spent due to the security flaw created by Hyundai.

  Customer Answer

  Date: 07/23/2025

  VIN is already provided inside the text of the message; however, it is here again:

  VIN *****************

   

  Also, do NOT close this complaint if Hyundai says it has closed an existing offer.   This particular complaint has started prior to any window of refund opportunity provided by the company.

  

  Business Response

  Date: 07/24/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of $707.27 anti-theft alarm system reimbursement.  To further investigate the vehicle owners claim, we reviewed the vehicles repair history.  Based on the evaluation we have determined that Hyundai Motor America without admitting liability offered customer $300 goodwill to resolve the matter. Customer accepted the offer on the 24th of July 2025. Again, thank you for allowing us an opportunity to review the situation. The condition did not arise during the applicable manufacturer's limited warranty period.

  Customer Answer

  Date: 07/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  My family appreciates the offer of goodwill - we are not sure how the reimbursement would be actually provided or conveyed to us, but we do appreciate this effort on the part of Hyundai.

  We feel that Hyundai is helping us with a serious issue and we are happy to remain loyal customers since we have been driving ********************** automobiles exclusively for the past few decades, and we certainly were hoping to buy more Hyundai vehicles in the future.

  
  Regards,
  
  **** ***** & ****** ******
  
   

  
  

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a car purchased when the mileage was approximately *****, It is in amazing condition and has now done ****** miles. I took the car for an oil change at the dealership and was told it may need a new engine, they had to do multiple tests and I had to pay over $2000 just for the dealership to confirm this. The dealership also stated that although the warranty for engines on these cars were ****** the warranty would probably be fulfilled either 100% or at least some amount towards the cost such as %75. I went ahead with the tests and indeed the car needs a new engine which was a common fault known to Hyundai and multiple engines have been replaced. On contacting Hyundai they want nothing to do with the engine issue and in fact stated its my issue and I should return to the garage and have them fix it and maybe they can give me time to pay the full Hyundai Motor America. This car has been driving lightly, by my Father who is a retired Chaufer and drives cautiously. There is know way a modern 2017 cars engine should last only ****** miles and i find it funny that although their is an ongoing issue with these engines, I only needed an new one once my warranty expired. All the cars should have had a fix when the issue was identified.

  Customer Answer

  Date: 07/21/2025

  Vin: *****************

  

  Business Response

  Date: 07/24/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of warranty coverage (TXXI). To further investigate the vehicle owners claim we reviewed the vehicles repair and recall history, photos and warranty claim history. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with engine replacement as the engine has excessive oil consumption and is out warranty due to time in service and mileage of the vehicle. The customer is out of the 5yrs/60,000 miles and the 10 yrs/100000 mile warranty does not apply to subsequent owners. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a brand new 2025 ******** and with less than ***** miles when I started to have what seemed like intermittent transmission issues. By transmissions issues, it would get up to speed on the highway and then coast to about 25 mph and not accelerate past that. Initially we took the car home and the next day it drove fine. About a week later it did the same thing, so we had it towed to now ***** Hyundai on June 28th. Vehicle also had a headlight that was not working. When it was loaded on the wrecker it has ***** miles on it. I had not heard anything from the service department so on July 9th I called and they said they would check and call me back the next day. On July 14th I still had not heard back so I call again and they said they were still waiting for a new headlight to come in. The next evening I decided to open the app on my phone to get familiar with its functions, still new to me. I found that my vehicle was at a residence 20 miles from the dealership. Went to the location confirmed it was my car and contacted the police. Turns out it was at an employees house. We were told we were lucky it was there and not 50 miles away where she lives as she could not make it to her house due to flooding. This was about 10 PM and I took delivery of the vehicle at that time. I was told this was standard practice for employees to take customers vehicles from the service department home at night. The vehicle was driven ************************************************************* the light the next morning there is damage to my vehicle. The service manager dismissive and wont even look at the damage. Attempts to contact the General Manager, both emails and voicemails, have gone unanswered. Hyundai USA on the phone suggests to contact the Regional Manager and to get their contact info from the General Manager. Submitted online complaint to Hyundai USA, and there complaint department is backed up and said to expect delays in getting a response.

  

  Business Response

  Date: 07/25/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance from Hyundai Motor America in regard to the customers concern with the damage on the vehicle caused by dealership. To further investigate the vehicle owners claim, we have reached out to dealerships service manager, and we have been advised that the dealership is willing to honor the damage and will look forward to having the vehicle repaired at no cost to customer. However, Ms. ************* not responding to the phone calls by the dealership, but we will continue to work with the customer and the dealership to assist in providing updates on the repair status. At this time, we have requested Ms. ************* make an appointment at the dealership at their earliest convenience, so we can complete the necessary repairs and resolve the concern.
  
  Again, thank you for allowing us an opportunity to review the situation.
  
  Thank you,

  Customer Answer

  Date: 07/28/2025

   We are not willing to deal with the service manage at the Hyundai dealership.  He has been very dismissive of our complaints from the beginning, condescending and we feel like we have not been heard by him or the customer service person at ********************************************* Corp.  The service manager just says fine, bring me the car and we will fix the plastic thing that is broken and wash your car.  Nothing to address our concerns that it was driven through high waters in a flooded part of town or other concerns we have.  My wife has reached out to the dealership General Manager by email and leaving a voicemail requesting a return call.  We have also requested contact information for the Regional Manager and no one will give us that information.  We would like for the General Manager to reply to our email and CC his Regional Manager.  We can begin to work through this if he will simply begin his reply with 'I am sorry' and explain why he is sorry.  Explain what we can do about getting the damages repaired, including inspection for possible flood/high water damage and if we must bring it to that dealership for repair some kind of assurance that he, nor anyone else will be allowed to drive the vehicle. That would be a great start to resolving this matter.

  

  Business Response

  Date: 07/29/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance from Hyundai Motor America in regard to the customers concern with the damage on the vehicle caused by dealership. To further investigate the vehicle owners claim, we have initiated communication with the service manager at the dealership. They have conveyed their willingness to assume responsibility for the damage and are prepared to carry out the necessary repairs at no cost to you. While we recognize the challenges you have faced in dealing with the dealership, we advise you to return to the original dealership to complete the repair process, as they are committed to rectifying the situation. At this time, it is not feasible for the repairs to be conducted at another Hyundai dealership without incurring costs, as the responsibility lies with the initial dealership.
  
  Again, thank you for allowing us an opportunity to review the situation.

  Customer Answer

  Date: 07/30/2025

   We are now in contact with an executive service **** from Hyundai motor corp.  My wife received an email yesterday from this person in response to our continued dissatisfaction with the results we have been getting.  On my way to work this morning I experienced the original issue with the transmission again.  I did not receive any warning lights on the dash, but the vehicle coasted from highway speeds to about 25 mph.  I exited the highway and came to a complete stop.  It seemed to do OK for about a mile or so and then would not accelerate above ***** mph again.  I pulled into a gas station, parked and went inside for a few minutes.  From there I had maybe 3 miles to make it to work in which I did not exceed 40 mph, but it seemed to do OK.  We have requested our service *** to facilitate taking the vehicle to another dealership to have the looked at once again. 

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had MANY issues with my Hyundai ******. First was awhile back where it broke down four times and they finally admitted it was an engine issue and replaced the engine. We had around 86 days off and on in the shop and four different tows. We had to pay for various different items they "claimed would fix it". However, we disputed with the company to get money for not having a car for that long and for all of the things they made us fix before with no luck. They gave us a rental for 1/2 a day and stated we could not get a rental since there was none available, but then claimed they would reimburse, but that was not what we were ********, we have a check engine light on and take it to the shop and it was the electric water pump they stated it was not covered under warranty. However, when checking around with other shops to compare prices, there was a ***************** Bulletin about this exact car and issue. I called back and the dealer admitted that it is an issue and why they did the buletin, but has not became a recall yet. They offered 300 off the price and stated to call Hyundai corporation. However, they stated they needed to wait and talk to the dealer. I was then told from MyCarthy Hyandai that the ***** total fix was now going to be ***** since they mis quoted me and there were three electric water pumps and they did not know that. I stated I wanted the original price and they stated they could not and offered *****. However, in the end it was almost ***** 500 over quoted. The actual issue that is with the coorporation and needing to make this a recall. This car has been nothing more than a pain. At minimum, I would like the full repair cost of the Electric Water Pump of *******. However, I would also like the random things we were charged for before because they did not want to fix the actual issue which is a total of ********. I paid for one oil change, but they did two back to back that was not needed or authorized.

  

  Business Response

  Date: 07/22/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance with Hyundai Motor America in the form of reimbursement of repair cost and rentals. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history and warranty coverage information.
  Based on the evaluation, we have determined that Hyundai Motor America will not be assisting with the reimbursement of repair cost. Specifically due to, The condition did not arise during the applicable manufacturers warranty period. The vehicle is out of warranty, in terms of mileage by ******* and due to being subsequent owner of the Vehicle.  Additionally, there is no open recall with regards to water pump for the **** *****************.
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 07/22/2025

  I understand it is outside of the warranty, but that is not the issue.  You have a bulletin stating it is an issue so it should be fixed.  Also, all of the things you have mentioned fix vs replacing the engine did not work so not needed and I will need reimbursement for the items fixed that did not work.

  

  Business Response

  Date: 07/24/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct.
  There is no recall on the water pump and the subject VIN ***************** is out of warranty. Therefore, we regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased a 2025 Ioniq 5 EV from Hyundai 2/12/25. On 6/13/25 the battery of the electric vehicle started reporting issues, made a service appointment at the dealership for 6/18/25, they confirmed the battery is defective and needs to be replaced. They have no timeline for being able to repair the vehicle, and it has now been at the dealership for 30 days. I demand a full refund for this defective vehicle.

  

  Business Response

  Date: 07/22/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact.
  The vehicle owner indicated they are seeking further assistance in the form of a full refund of vehicle.
  To further investigate the vehicle owners claim, we reviewed the vehicles the repair history and reviewed the case according to the State Lemon Law for Arkansas.
  Based on the evaluation we have determined that Hyundai Motor America will be assisting with the repurchase of the vehicle, which takes ***** days to process from the receipt of all the documents.
  The case manager sent an email to the customer on July 22, 2025, confirming the repurchase. The customer is to provide documents according to that letter to process the repurchase.
  The EV battery has been ordered June 18th, 2025 and the case manager will investigate expediting the part for the repair.
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was brought to dealership while under warranty (100k) hyundai powertrain warranty, for excessive oil leak. Tests were run to confirm it was in fact burning oil excessively. Warrant repair request was sent to hyundai USA were the repairs were denied funding or service. Vehicle is now over warranty and suffered engine failure (blown cylinder) at 108k miles due to lack of oil in engine. Hyundai is denying repair or replacement due to what they consider inadequate service records or records that do not align with purchase receipts. Hyundai USA has been previously sued for this issue in ********** where consumers faced similar engine failures. Consumer is now left with a Vehicle that is unsellable in current condition, will cost additional unknown dollars to repair and a company that does not honor their warranty claim.Warranty information provided to the consumer at time of purchase does not indicate that the consumer 'must' furnish proof of service, only indicates they 'may' be required to provide proof. However, hyundai is then denying claim under their interpretation of incomplete service records.

  Customer Answer

  Date: 07/17/2025

  *****************

  

  Business Response

  Date: 07/22/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of engine replacement under warranty
  
  To further investigate the vehicle owners claim we reviewed the vehicles current and previous repair history and CARFAX reports. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with replacement of the engine under warranty. Specifically, due to the vehicle was not maintained in accordance with the requirements set forth in the Owners Manual. There is a lack of documented oil change records from the pre-delivery period through ****** miles.
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.
  
  
  Thank you.

  Customer Answer

  Date: 07/22/2025

   all information regarding oil changes performed by the owner were provided in the transmission of documents from the original service request at the dealership. Hyundai is performing deceptive business practices regarding warranty standards.

  

  Business Response

  Date: 07/23/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.
  
  As we do sympathize with the customer, ********************** stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information.
  
  Regards,

  Customer Answer

  Date: 07/23/2025

  
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have owned my 2017 Genesis G80 since Feb 2020. Prior to this Genesis I owner a 2013 model and absolutely loved the Genesis cars. I have been a police officer in ********, near *****************, for almost 20 years. About four or five years ago we in the law enforcement community have seen a huge ***** in motor vehicle thefts particularly *** and Hyundai vehicles. I called Hyundai with concern of my Genesis being made by Hyundai and was told that there were no recalls pertaining to the engine immobilizer system and Genesis models were not targeted. I have complied with all recall alerts in the past and according to ********* my VIN# ***************** has (0) unrepaired recalls. Yesterday my Genesis was stolen out of my driveway *********** IL police report# **-000778). I believe the car only had 120k miles on it and I planned to continue to drive it for some time since I loved it. I feel that this situation could have been avoided with a simple recall issued and repair. Please do what is right and maintain a loyal customer.

  

  Business Response

  Date: 07/22/2025

  Thank you for contacting Genesis Motor America GMA National Consumer Affairs. Connecting with our valued owners is important
  to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in
  the form of obtaining a replacement vehicle due to a perceived failed engine immobilizer unit. To further investigate the vehicle
  owners claim, we have reviewed the vehicles repair and recall history. Based on the evaluation, we have determined that all recalls
  for this vehicle have been completed, and this vehicle wasnt part of the recall for the engine immobilizer issue. Genesis Motor
  America will not be assisting with obtaining a replacement vehicle.

  
  Specifically, due to,
  The condition did not arise during the applicable manufacturer's limited warranty period.
  The issue occurred after
  The condition was caused by theft, which is not covered by a Genesis limited warranty.

  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 07/22/2025

  thank you for your response and confirming the fact that there was never a recall issued for my Genesis due the negligence of the manufacture when it was built. I would like to draw your attention to the class action lawsuit from the city of Chicago vs *** and Hyundai about this very issue. 
  As an update to this matter, today I was in touch with State farm Ins about the recovery of my vehicle in the state of ****. It is currently being shipped back to a Genesis dealer in ***. A full inspection will be performed on the abuse and reckless matter in which the thieves were allowed to harshly drive my vehicle. I would like anything but not limited to the items below be fully repaired and or replaced: Engine, transmission, differential, brakes, tires and rims, key, fobs, and ignition, computer, under skirting, upholstery, and any other cosmetic issues. Along with this list and supported by the class action lawsuit, insurance deductible, and reimbursement for high premiums.

  Thank you

  

  Business Response

  Date: 07/24/2025

  Thank you for contacting Genesis Motor America GMA National Consumer Affairs. Connecting with our valued owners is important
  to us and again, we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further
  assistance in the form of obtaining a replacement vehicle due to a perceived failed engine immobilizer unit. To further investigate
  We have re-reviewed the vehicles repair and recall history along with Mr. ***** ****** request and our original position as stated in
  our last letter hasnt changed.

  Based on the evaluation, we have determined that all recalls for this vehicle have been completed, and this vehicle wasnt part of the
  recall for the engine immobilizer issue. Genesis Motor America will not be assisting with obtaining a replacement vehicle.

  Specifically, due to,
  The condition did not arise during the applicable manufacturer's limited warranty period.
  The issue occurred after all legally applicable recalls were completed by the retailer.
  The condition was caused by theft, which is not covered by a Genesis limited warranty.

  Again, thank you for allowing us an opportunity to review the situation. Again, we regret that a more favorable response is not
  possible

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to report a case of misdiagnosis, poor customer service, and unfair financial treatment involving Hyundai Motor America and ******* Hyundai (*******, **), related to my Hyundai ****** 2015 2.4 LE (VIN: *****************), which remains under warranty.Timeline and Issue:1. My vehicle recently broke down and was towed to ******* Hyundai.2. After holding the car for over 10 days, they diagnosed the issue as a faulty fuel pump, which they replaced under warranty.3. However, shortly after receiving the vehicle and driving it home, it broke down again in my driveway displaying the exact same issue of total power loss.4. I contacted Hyundai Corporate and was assigned a case manager (*********, ************; Case #********), who instructed me to tow the vehicle to the nearest dealership at my own cost and that Hyundai would reimburse the diagnostic fee if it was related to the original issue.5. I towed the vehicle to ***********************************, where they diagnosed the actual issue as a miswired or ungrounded ignition coil a problem that should have been detected during the first inspection at ******* Hyundai.6. I was charged $420 for diagnostics and repair.7. Hyundai has now refused to reimburse me, despite their earlier assurance and the fact that this was a direct result of a prior misdiagnosis by ******* Hyundai.Additional Concerns:1. ******* Hyundai failed to provide a written diagnostic report even after repeated written and verbal follow-ups. I have chat screenshots as evidence of my multiple requests being ignored.2. Their lack of communication and misdiagnosis caused recurring failure of the vehicle and forced me to bear unnecessary cost and inconvenience.3. The issue was clearly warranty-related, yet Hyundai is now refusing responsibility for the diagnostic charges caused by their dealerships error.Hence i seek Reimbursement of $420 diagnostic fee and investigation into ******* Hyundai's service failure.

  

  Business Response

  Date: 07/17/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of reimbursement of diagnostic fees of $420 which was charged as vehicle was diagnosed by two different dealerships for the same issue. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and recent repair orders. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with the reimbursement of $420 .Specifically due to vehicle being branded which exclude it from all the warranties except recalls, campaigns, emission, hybrid batteries and hybrid system components. Additionally, customer is the subsequent owner. Customers concerns should be directed to the dealership and not Hyundai Motor America.
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.
  
  Thank you,

  Customer Answer

  Date: 07/22/2025

  I am deeply dissatisfied with Hyundai Motor Americas (HMA) response and strongly contest their denial of responsibility. This issue extends beyond a $420 reimbursementit's about negligent misdiagnosis, poor service, and Hyundais failure to hold ******* Hyundai accountable.
  1. Misdiagnosis by ******* Hyundai: After holding my ****** (VIN: *****************) for 10+ days, ******* Hyundai misdiagnosed it with a faulty fuel pump. The issue recurred within hours due to the real probleman ungrounded/miswired ignition coilwhich any competent inspection should have caught.
  2. Lack of Documentation: Despite repeated written and verbal requests, ******* Hyundai failed to provide a diagnostic report. I have chat screenshots proving they ignored my follow-ups. This raises concerns about their diagnosis and professionalism.
  3. Warranty Accountability: *** now claims my vehicles branded title voids warranty coverage. Yet, the fuel pump was replaced under warranty, and I was instructed by *** to tow the vehicle for further diagnostics with a promise of reimbursement if related. It wasand now theyre refusing reimbursement, contradicting prior commitments.
  4. Shifting Justifications: If the branding nullified warranty coverage, why was warranty service authorized in the first place? *** is now using this claim to avoid accountability for their dealerships error.
  
  Resolution Sought:
  Reimbursement of $420 for the diagnostic fee at ************************************
  Investigation into ******* Hyundais misdiagnosis and lack of communication.
  Clarification on inconsistent application of warranty coverage.
  
  This is not normal wear and tearthis is systemic service failure and corporate misdirection. I urge the BBB to escalate this complaint.
  
  
  

  

  Business Response

  Date: 07/22/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.

  Customer Answer

  Date: 07/22/2025

  Dear Hyundai Motor America,
  

  I am writing in reference to your recent response stating that your position will remain unchanged "unless additional information is available." Frankly, I find this reply vague and deeply frustrating, as I have already provided all relevant details, including:
  1. Service receipts from both ******* Hyundai and ***********************************
  2. A clear timeline of events and communications
  3, Chat transcripts showing repeated attempts to obtain documentation from ******* Hyundai
  4. A detailed explanation of the misdiagnosis and the resulting financial burden directly caused by dealership error
  5. Confirmation that the initial repair (fuel pump) was completed under warranty
  6. Your case managers assurance that diagnostic fees would be reimbursed if the issue was related, which it demonstrably was
  
  At this point, it appears that Hyundai Motor America is choosing to deflect accountability by issuing generic responses rather than directly addressing the documented facts and commitments made by your representative.
  
  If there is, in fact, any specific documentation or clarification you require to reconsider this case, kindly state exactly what is needed. Your ongoing refusal to address the core issueKeating Hyundais negligence and Hyundais contradictory handling of warranty coverageis unacceptable and contrary to the standards one would expect from a global automotive brand.
  
  Please confirm:
  1. What additional information, if any, is still required from my side?
  2. Whether Hyundai intends to investigate the conduct and diagnostic failure at ******* Hyundai.
  3. On what grounds the initial warranty service was authorized if the vehicle is now deemed ineligible due to branding.
  
  I expect a clear and direct response to each of the above points. If no further information is actually needed, then I request Hyundai re-evaluate this matter in good faith and honor the reimbursement commitment originally made.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** Deception and lies about tag registration. They lied about them. They expire in 6 months not 2 years like I was told. I asked to be reimbursed but they said no it was my fault I put the tag on the car which is an absolutely not the truth because I never put the dealership frame around the license plate. **** was extremely sneaky and so aggressively pushy I found myself in a situation of my own making but this was the most disappointing experience ever. Who buys a car with 6 months tags? The tags are supposed to follow the person as i was told but the trade in was registered in ******** not *******. They lied and won't reimburse me for the 2 years. Never will I buy from ******* ...**** made this entire experience bad with his lies and aggressiveness. The dealer knows about this but *** nothing. Especially about the registration. I don't know how to get help so im contacting hyundai directly for help ******* messed up and they're not acknowledging it with the registration. They lied to me and aren't willing to fix this situation **** also lied about the numbers when buying the car he was so aggressive and was deceptive about the numbers

  

  Business Response

  Date: 07/22/2025

  Thank you for contacting Hyundai Motor America's National Consumer Affairs. We highly value our relationship with our esteemed owners and regret the circumstances that prompted your inquiry.
  We have received your request for further assistance concerning a sales complaint and fraud allegations at ******* Hyundai. In response, we conducted a comprehensive Review of the case and our communications with the sales department at the dealership.
  After careful consideration, we have determined that Hyundai Motor America is unable to provide assistance directly related to sales or fraud allegations. This is due to the fact that dealerships operate independently, and we do not have the authority to intervene in sales or fraud matters between customers and dealerships.
  We recommend continuing to work with the Sales Advisor at ******* Hyundai to seek a resolution to this issue. Thank you once again for the opportunity to review this matter. We regret that we cannot offer a more favorable outcome in this situation

  Customer Answer

  Date: 07/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ***********
  
   
  

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a lease on a 2024 Hyundai Icoprniq 5. There is a recall due to **** issues. We had this car in service but it did not fix the issue. The car is now sitting dead in my driveway and will not move. Hyundai is refusing to do anything to fix the problem.

  Customer Answer

  Date: 07/11/2025

  Vin: *****************

  

  Business Response

  Date: 07/25/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance with the repair of vehicle, which is sitting dead in the driveway.
  
  To further investigate the vehicle owners claim, we reviewed the repair history and repair order from service on July 14th from ****** Hyundai dealership. 
  
  The dealership has stated that the vehicle started every time while in service.  Also the service department let the vehicle sit for days and re attempted to start the vehicle again.  The vehicle is operating at designed and they could not verify the concern and there were no codes were present. 
  
  Based on the evaluation we have determined that Hyundai Motor America will not be assisting with assistance with repairs as the dealership has said that the vehicle is operating as designed.
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.