Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paying Replit user and appreciate the platformits creative and powerful. However, Ive experienced two unauthorized $54 charges on my credit card with no email, invoice, or warning.The first charge occurred while I was building. I reached out and was helped by *******, the second ***** I spoke with. He explained that charges can happen based on usage and advised me to set a monthly spending limit. I followed his guidance, and he confirmed in writing that the limits were active.I moved on, assuming I was now protected. But recently, I was hit with a second $54 charge, again without any noticeeven though the limit was still on my account. I contacted ********************** again and spoke with *******. At first, he said the limits were set after the charge. I corrected him, saying the limits were set after the first incident and that he was the one who confirmed it. Once I reminded him of this, he acknowledged it and said that since he was the one who helped me, he would escalate the issue.I later sent him a screenshot of the original email where he confirmed the limits were in placejust to document everything. But its now been two days, and Ive received no response or resolution.This is extremely frustrating. Replits system is charging users despite limits being active and confirmed. Im requesting:1.A refund of the second $54 charge or an account credit 2.A fix to their billing system so that this doesnt happen againespecially to users who have limits in place If Im charged again without notice, I will return to the BBB. This is the only issue that would cause me to stop using Replit. Im attaching the confirmation email from ******* and can provide additional correspondence upon request.

  Customer Answer

  Date: 07/28/2025

  From: ****** S <********************************>
  Sent: Sunday, July 27, 2025 5:56 PM
  

   

  Company contacted me directly to resolve the issue.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have dealt with ** services that charged a flat amount of $.25 question. Or request. I have consistently consistently requested that things such as pages be put up fully working with 2 to 3 critical features. probably about 300 times I have been flat out, ignored or have been quickly told within a millisecond that my page has been created. Ihave had to argue and complain to the ** builder hundreds of times that it is not functioning. Sometimes I have to request every single aspect of the feature or page has to be redone, sometimes multiple times per issue, I have asked for password protected pages to be made. Password protection has gone on there. And then I come back and it turns out removed. The five cent site builder is absolutely dangerous and admitted that it followed only 10 to 15% of best coding practices. I have had to often have poorly comprehended work fixed with the more expensive builder because it did unauthorized work in other sections. I have had buttons that are extremely difficult to view, and the most exasperating example has been where I asked for a password protected page that generates valid membership codes to test things First, I could not access it with the password provided. The ** rebuilt it. I got an error message that was very handy that was put there, apparently in anticipation of it not working in generating any codes. Then codes were generated and were not accepted as new membership codes. After that, I asked the builder to clear up some other codes that were generated, but were not accepted at the . It then went through and explained that it was clearing everything. It then swore and stated that I was right to complain and be angry because its cleanup of codes was too aggressive. When I felt that there were too many built up errors I told it on multiple occasions to troubleshoot overnight, and I was not accommodated. I am disgusted and would like partial credit back. I stated all site building requests totally clearly.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025, I joined a Replit-sponsored coding bootcamp through SHIFT AI *****. It was clearly explained that the app we would builda simple meal-tracking appcould be created using a one-time $5 discounted plan. Despite this, Replits system error caused my account to be mistakenly placed on a usage-based plan that charged me &#***;1,582 (~$10 USD) per day from February 9 to 12. Please note: I only built a very basic meal tracker, and there was absolutely no activity that justified such high usage charges. Replit acknowledged the billing error in an email dated February 23, 2025, but refused to refund the overcharges, offering only a $10 credit. Even though I deleted my account in February, I was charged again on March 2, 2025 (&#***;1,229). I submitted a formal refund request on March 5, which was well within their 30-day refund policy. However, Replit later falsely claimed that my request was "too late," ignoring the fact that their own delay in response caused the timeline to exceed. Despite repeated follow-ups, I only received template responses from agents like **** Mayank, and ****. Each said that a different team would handle it, but no meaningful follow-up ever occurred. My issue was effectively ignored. I have already reported this matter to the *** and now seek the BBBs help to ensure accountability and fair customer treatment. Thank you very much for your assistance. Sincerely, ***************************************************************************************************************************** Email: ********************