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Business Profile

Artificial Intelligence

Replit Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Sambit M

    Date: 08/19/2025

    I spent nearly $115 and countless hours struggling with Replits AI app platform, hoping to build my project. Despite repeated efforts, basic features like login and shifting senders messages from the right to the left of the chat interface never worked properly. These issues persisted even after ***** attempts and multiple interactions with the platforms AI and support team.Replits customer support did not offer meaningful solutions or technical help to resolve these problems. Instead, they quickly offered a refund of only $15 for the Core subscription, refusing to refund approximately $100 in usage charges. This was despite the fact that the key issues remained unresolved, rendering my investment of time and money almost completely wasted.This experience was deeply frustrating and exhausting, especially as I am currently unemployed and using my savings to pursue this project. I expected better support and accountability from Replit, but instead faced dismissive responses and unhelpful guidance with no real effort to fix the platforms shortcomings.I urge the Better Business Bureau to review Replits refund policies and customer service practices. Their current approach is unfair to users, particularly those investing significant resources, and falls short of reasonable business standards.

  • Luis J

    Date: 08/08/2025

    Just wanted to upload data to train some ml models to predict upcoming events and a week later Im still trying. I spent a lot getting what I thought was an extremely advanced system set up and was going to be happy with the results. *urns out the Ai had flat out been lying to me about performance metrics and all of that work and money was for nothing. *hey refuse a refund even though I followed their Ai instructions to the * they even refused a full credit to my account just to build what I wanted to build originally. "it's computation costs and they can't be refunded" terrible customer service and shoddy lies. I want to give it another chance and do everything correctly but at this cost I can't.

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