Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is requiring a subscription for support.

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been paying customers of ********************** for over a year, using it to host our web application.Last week, our app suddenly stopped serving static files (images and assets) even though no changes were made to our code or configuration.We reached out to Replit Support several times first through our developer, then through my own ********** first, the responses were quick, but then they became slower and finally stopped completely. Despite marking our case as high priority, Replit has not provided any resolution or meaningful update for more than a week.Our business has over ***** active users, and this issue is causing serious damage: the application is not functioning properly, and users are threatening to cancel subscriptions and post negative reviews online.We are simply asking Replit to fix their hosting environment so that it works normally again, as it did before. We are not requesting refunds or additional services just for the platform to function as expected.

• Initial Complaint

  Date:10/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been using the Replit app to build applications, after a week of work part of their service went down but ONLY on my end. I was forced to lose 60+ hours of development time and asked for credits. The issue is resolved either on its own, their support (though they've not said so, so I doubt it) or I solved it. Regardless, its been 18 days since the ticket started and there's no resolution. They continue to e-mail me with "our teams are working on it" and then ghost me. The part of their service that went down was the Agent, which is the MAIN use of their app, without the Agent there to guide the vibe coding, you have to ACTUALLY know coding, which I had to teach myself to solve the problems where they would've left me 18 days of no work at all. I have documentation provided by their AI about the amount of time and money I spent trying to just get what was left to work at all and the amount of time it took to undo everything once the Agent was back online.I am seeking compensation for the time the Agent was down where I had to learn things THEIR support team would have learned and the subsequent fixing once Agent was back up. They could have easily avoided this entire confrontation if they'd just accurately and honestly communicated in their e-mails.

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Replit, ***** an online coding platform based in *****************, for what I believe are unfair and deceptive business practices.Nature of the Complaint I subscribed to Replits paid services with the expectation of reliable **-assisted coding support. While the service initially appeared to function, the quality deteriorated significantly over time:The ** initially produced acceptable results but quickly required excessive prompts for even simple tasks.Frequently, the ** introduced new bugs or reverted previous fixes, forcing me to spend unnecessary time rolling back work.This practice appears designed to prolong usage and extract more money from customers rather than genuinely assist them.Despite contacting the company for a refund, I have received no meaningful response.Why I Believe This Is Unfair This pattern of service failure and lack of customer support constitutes misrepresentation and predatory billing, causing financial loss and stress. In my view, the platform operates in a way that misleads customers into subscribing while delivering substandard service afterward.Requested Resolution I respectfully request the following:A full refund of the charges made to my account.That your office investigate Replit, **** for possible deceptive trade practices.Supporting ******************** Replit*****. (Headquarters: *************, **, ***)Website: ********************************** Account Email/Username: ******************************* I appreciate your attention to this matter and trust your office can assist in protecting consumers like myself from similar experiences.

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent nearly $115 and countless hours struggling with Replits AI app platform, hoping to build my project. Despite repeated efforts, basic features like login and shifting senders messages from the right to the left of the chat interface never worked properly. These issues persisted even after ***** attempts and multiple interactions with the platforms AI and support team.Replits customer support did not offer meaningful solutions or technical help to resolve these problems. Instead, they quickly offered a refund of only $15 for the Core subscription, refusing to refund approximately $100 in usage charges. This was despite the fact that the key issues remained unresolved, rendering my investment of time and money almost completely wasted.This experience was deeply frustrating and exhausting, especially as I am currently unemployed and using my savings to pursue this project. I expected better support and accountability from Replit, but instead faced dismissive responses and unhelpful guidance with no real effort to fix the platforms shortcomings.I urge the Better Business Bureau to review Replits refund policies and customer service practices. Their current approach is unfair to users, particularly those investing significant resources, and falls short of reasonable business standards.

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Replit, **** for unauthorized charges after subscription cancellation. I canceled my subscription and removed my payment method. Despite this, I was charged multiple times: - $50 on August 9, 2025 (unresolved). - $50 on August 10, 2025 (unresolved). - $40.93 on August 16, 2025 (Receipt #****-5495, **** ending 7970). I submitted multiple refund requests. Replit failed to provide billing documentation or usage logs, and only responded with vague references to "usage." They refused to refund the charges. This is unauthorized billing. I am requesting a full refund of $140.93 and a written guarantee that no further charges will occur. This case has also been reported to the ************************ Report #*********. Evidence attached: receipts, cancellation confirmation, and FTC report *****************: *** **** ****** Address: ******************************** Phone (U.S.): ***************** Email: *****************

• Initial Complaint

  Date:08/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:I am filing this complaint against Replit Inc. for unauthorized, repeated, and unexplained billing charges on my account.While I understood there may be subscription or usage-based fees, my recent invoices reveal a pattern of high-dollar charges ($50+) billed multiple times in close succession, with no clear consent or transparent explanation.Invoice History Showing Pattern of Charges:Invoice DateAmountInvoice #Status Sep 7, 2025$0.00UHOZWD-DRAFTDraft Aug 7, 2025$27.53UHOZWD-00009Payment failed Aug 3, 2025$50.25UHOZWD-00008Paid Aug 1, 2025$50.34UHOZWD-00007Paid Jul 29, 2025$50.37UHOZWD-00006Paid Jul 7, 2025$0.00UHOZWD-00004Paid Jul 7, 2025$0.00UHOZWD-00005Paid Jun 30, 2025$0.00UHOZWD-00003Paid Jun 23, 2025$15.00UHOZWD-00002Paid May 23, 2025$0.00UHOZWD-00001Paid As shown, I was billed $50.37 on July 29, $50.34 on August 1, and $50.25 on August 3 all within a span of five days with no prior notice or clear **************** Concerns:Lack of informed consent I never knowingly authorized such frequent $50+ charges.Misleading and unclear billing descriptions terms like Agent Usage appear without detailed breakdowns.Billing frequency and timing multiple high-dollar charges within days, rather than on a predictable monthly cycle.Poor customer service response I contacted *********************** support via email and received no adequate explanation or refund.Resolution Requested:Refunds for all unexplained $50+ charges and the $27.53 attempted charge on August 7, 2025.A full itemized usage record for the past 12 months.Written confirmation that no future charges will occur without explicit, documented authorization.

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint: Billing, deceptive product claims, and failure to resolve technical or financial issues.?Summary of the Problem:Replit is an AI-driven cloud development platform that advertises intelligent agents capable of handling coding, debugging, and application building. However, their AI agents are unstable and often generate broken code, repeat logic loops, and dangerous file edits directly leading to user losses. These are system failures, not user ********* our case, *********************** AI agents caused project breakage, repeat failures, and billing loops that resulted in unjustifiable charges and platform-induced disruptions. Each failed attempt consumed billable resources, yet the system offered no rollback, no accountability, and no refunds despite the problems originating from Replits own environment.Despite multiple attempts to contact Replit with documentation, no human support responded, and no resolution was ever offered.?Business Practices in Question:Billing users for AI mistakes and platform-caused failures Advertising deep codebase memory that doesnt exist in practice Hiding limitations like memory resets and context failures Offering no refund or dispute process even when provably at fault Refusing to respond to formal complaints No phone number, no escalation pathway, no live support ?Desired Resolution:Full refund for system-caused losses Clear system disclosures before billing users A real human escalation process for resolving complaints Immediate audit of their AI agent billing model and refund policy This is now global concern because Replit is a globally used U.S.-based platform. Its conduct reflects directly on American technological leadership. These failures are eroding trust in U.S. digital platforms and must be investigated as a matter of federal and international concern.Go to Reddit for more informations or visit Replit platform and try it to get more evidence.

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer based in ****, ****** ****** and purchased Replits Team plan and additional credits to develop a commercial-grade web application. Between June and August 2025, I paid approx. $760 USD in total. I followed all documentation and support instructions, but their AI Agent failed to perform promised tasks like data cleanup and rollback, causing repeated failures that made the application unusable.Despite repeated requests, I received no helpful support. Responses came weeks later, often referencing unrelated tickets. I was advised to upgrade to a Team plan, which made the issues worse. Their last message denied further responsibility and offered only a partial refund ($25), even though I invested significant time and funds.This has caused financial and operational loss, and I had to cancel my subscription and abandon the entire project. All documentation (emails, payments, logs) has been preserved.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was repeatedly overcharged by Replit, **** through both their website and ****** Play. I was billed multiple times in a single month in a way that appears deceptive and potentially fraudulent. Replits own platform lacks a clear subscription management interface, and the billing history does not match the actual charges on my account or bank statement.I contacted Replit support and provided full documentation of the overcharges, including screenshots, bank entries, and all available transaction details. Instead of processing a refund, they deflected responsibility and demanded ****** GPA transaction codeswhich were not present in any of the documentation from my bank. ****** and Replit both have access to the billing history and can verify these transactions independently.Furthermore, Replit advertised its AI-powered app-building platform as a simple, fast solution for creating applications. In reality, the system is unstable, unreliable, and nonfunctional for anything beyond trivial tasks. Numerous bugs, unfixable crashes, misleading interfaces, and missing documentation made the service unusable. Their promotional onboarding grossly misrepresented the technical complexity and did not warn users of the required experience or risks.I am requesting a full refund of all disputed charges and an investigation into Replits billing, advertising, and product reliability. If no resolution is reached, I will escalate to the California Attorney General, the ***, and initiate formal disputes with my financial institution.