Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

MeterNet has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • MeterNet

      113 S Vine St Fallbrook, CA 92028-2925

      BBB Accredited Business
    • MeterNet

      PO Box 2830 Fallbrook, CA 92088-2830

      BBB Accredited Business

    Business ProfileforMeterNet

    Meters
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/6/2023

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers sub-metering services for HOA.

    Business Details

    This is a multi-location business.

    Find a Location

    MeterNet has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • MeterNet

        113 S Vine St Fallbrook, CA 92028-2925

        BBB Accredited Business
      • MeterNet

        PO Box 2830 Fallbrook, CA 92088-2830

        BBB Accredited Business
      Location of This Business
      113 S Vine St, Fallbrook, CA 92028-2925
      BBB File Opened:
      1/19/2016
      Years in Business:
      18
      Business Started:
      2/22/2006
      Accredited Since:
      6/6/2023
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • MeterNet LLC
      Business Management
      • Mr. Bryson Smith, CEO/Owner
      • Mr. Dave Luebke, Director of Client Services
      Contact Information

      Customer Contact

      • Mr. Dave Luebke, Director of Client Services
      Additional Contact Information

      Fax Numbers

      • (480) 247-5425
        Primary Fax

      Email Addresses

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I have an enormous problem with the amount of my monthly bill! This problem has been ongoing ever since individual water meters were installed at each unit here where I live. I've been living here as a homeowner with my 86 year old mother for 20 years now. Our only source of income is our monthly Social Security payments which don't amount to too much of anything. Between our monthly mortgage payment and our monthly ***************, we're barely able to make ends meet. And then, when you take into account this outrageous water bill, which is simply beyond ludicrous, times financially are indeed tough for myself and my mother. I'm including a copy of my recent water bill, so that you may see with your own 2 eyes, in plain black and white, the reason for why my blood pressure goes up every time I get ready to submit payment. My gas and electricity utility bills are usually less than my ridiculous water bill. Because my mother and I qualified for special low income programs through Southern ******************* and Southern ********** ******* those bills are pretty much manageable. As far as our water bill is concerned, I have made a variety of phone calls to various entities, to see if mom and I could enroll in some kind of a low income program, but was turned away. Supposedly, there is no such program presently available. Nor will there be one in the near foreseeable future. In conclusion, thank you for making the time to read my letter. Please notice how my monthly rate for water on the bill included was only $9.60. Yet after all those insane additional charges were added, my bill skyrocketed through the roof with a total of $75.46 due!!! Simply unreal. Wouldn't you agree?Sincerely,***************************** ************************** ****************************************************************. *****
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David E

      1 star

      03/10/2023

      It took months and months to get Meternet to finally take the former tenant in my apartment off of my account. I was billed for her past due amount for 5 months. When I finally convinced Meternet that I was a new resident, the balance that I had paid disappeared, along with the former residents account. I was just billed for the amount that I paid in September of 2022 that disappeared, along with a random 30 dollar late fee. The website is antiquated and arcane and the customer service folks are just nasty and surly. I hate having to deal with Meternet. Id rather have a root canal without novacaine.

      MeterNet Response

      03/27/2023

      Hello,I apologize for any inconvenience that this may have caused. Although your move in date was in April MeterNet was not notified until a few months later. Your phone call prompted us to check our records and confirm with your Property Manager. MeterNet requires move in information from the property manager to open and close accounts. Once we received confirmation we went ahead and closed the old tenants account and activated your account. However, when you created your online portal the incorrect account number was linked to your portal causing you to see an incorrect balance and fees as that belonged to the old tenant. I confirmed with our accounting team that they did issue a refund for the payment you made of $70.09, that was sent out to your mailing address. Our office did attempt to contact you to notify you that we had created your new MeterNet account however we were unable to leave a voicemail. We also did send statements with your name and the new account number that showed the correct balance due. Our customer service team strives to provide the best customer service, and I apologize if you felt you didnt get the quality customer service you deserve. We appreciate your feedback as this is important to us and will be used to coach our team in the future.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.